ComplaintsforCoastal Stone Countertops LLC
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Complaint Details
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Initial Complaint
10/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Coastal Stone ( CS) was hired to put in a granite counter top for my outdoor kitchen. We agreed to the price and specifications of the project. In July they installed the countertop BUT put in one section which had a crack from top to bottom and from one side clear across the granite to the other. The contractor who installed my cabinets and other kitchen appliances was there when the granite was installed and told the workmen that there was a crack in the granite. I inspected the granite, discovered the crack and called CS. CS sent a man to glue the top but I asked for a guarantee from the company that if the crack worsens, they will replace the section in dispute. The man who did the gluing told me to email my request to the company so the owner could decide if they would accept my request. I found out later that the man I was "talking to was, in fact, the owner himself." I want the section of cracked granite replaced. I didn't pay for damaged goods and have been treated poorly.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.