Customer ReviewsforPura Vida Tropical Gardens, LLC

Facts about my experience for our backyard project with Pura Vida Tropical Gardens. The project was completed mid December 2021. Juan was great to work with initially, he suggested the design and plants. We went with 6 coconut palms, 6 christmas palms, 6 eureka palms, elephant ears, a variety of bromeliads and some other design effects. The coconut palms were the main event for sure. He also guaranteed the palms he was using for 1 year, this was an important detail for us. We agreed on the design and the plant selection, I had some special plant requests and he was able to locate them. When they finished our back yard it looked amazing. Within 2 months (February 2022) one of the coconut palms began to die. I reached out to Juan to see when he would be replacing the palm, he responded quickly and said two weeks. After 3 weeks I communicated again, he responded saying he was having labor problems but would be there as soon as possible. Then I noticed another coconut palm beginning to die (April 2022). I reached out asking when he would be replacing and he said he would be here with replacement in 2 weeks. After a month I reached out and he said I haven't forgotten you, I will be there. Then by August a 3rd coconut palm began to die. I reached out and he said he would come by and take a look. He came by and looked at the coconut palms. Still no replacement. To be clear it was only the coconut palms that we had problems with, all of the other palms and plants are growing and doing well. It has been almost a year since our landscape project was completed. We have had 3 of 6 coconut palms die which were the main event in our backyard. Pura Vida guaranteed these palm trees for 1 year but when it came down to replacing the dead trees they did not honor their word. I have since had the dead coconut palms professionally removed by a different company. It was very frustrating to get the run around about these trees for 9 months without any action taken.

UPDATE:

Our experience for our backyard project with Pura Vida Tropical Gardens. The project was completed mid December 2021. Juan was great to work with, he suggested the design and plants. We went with 6 coconut palms, 6 christmas palms, 6 eureka palms, elephant ears, a variety of bromeliads and some other design effects. The coconut palms were the main event for sure. He also guaranteed the palms he was using for 1 year, this was an important detail for us. We agreed on the design and the plant selection, I had some special plant requests and he was able to locate them. When they finished our back yard it looked amazing. We were very excited with the results. They did say they were going to fix all of the sprinklers and adjust them. In the end I had to make many modifications to the sprinkler system to get full coverage to the plants. They also killed half of our st augustine grass in the back with their tractor without replacement. They offered to replace it for $300 but I declined.


We had 3 coconut palms die within the first 9 months. I reached out to him while this was happening. It was frustrating that they did not replace the palms right away. However, in the end Pura Vida replaced the palms with large double christmas palms and did additional trim work at no charge. To be clear it was only the coconut palms that we had problems with, all of the other palms and plants are growing and doing well. We are happy with the overall job that Pura Vida provided us and our back yard looks like Costa Rica.

Buyer Beware. After I got a 40% increase in fees, they dropped me out of nowhere and left me to find someone else to take care of my lawn needs. I asked them not to leave me high and dry, give me time to find someone new and got no response. They were great when they were small and needed the business, but got big and busy and threw me to the curb. Might be you next time.