Business ProfileforPioneer Appliance Company, Inc.

As a long-time customer of Pioneer Appliance Company, it saddens me to be writing this review. I have purchased multiple appliances from this company and was previously happy with the products and installations. My recent purchase of a refrigerator could not have been worse. Everything was fine, until it came time to deliver and install the new fridge. At the time of the sale, the salesman Terry Dean asked me what floor my condo was on, I told him it was the second floor. A single installer showed up, quickly determined he couldn’t possibly handle this installation himself, and left immediately. After calling back into Terry, I was informed that it would be an additional $200 for them to send out 2 installers the following day. This company claims to be professional and has been in business long enough to know that they would need 2 installers. After much back and forth they sent out 2 installers, not budging on charging me FOR THEIR INCOMPETENCE. The 2 installers showed up and not only damaged the refrigerator, but my walls and floor also. After speaking to Patrick about this, they were supposed to send someone out on 11/28/22 to look at the damage. They of course didn’t show up, and STILL offer no form of customer service, and have nothing but excuses to try to get out of repairing what THEY DAMAGED. I have now demanded that they file a claim with their insurance and send an adjuster out to correct the damage caused by the incompetent installers. As I stated I’m a long-time customer, and do NOT appreciate this company so blatantly screwing its elderly customers and not keeping their word. I have already informed all my friends and family in the area to steer clear of this joke of a business. They are more than happy to take your money and continue charging you for their own issues while consistently demonstrating their lack of morals and integrity. This has been the worst experience purchasing an appliance I have ever had, and I will be filing a complaint with the BBB, and if this isn’t resolved, I will seriously consider lodging a complaint with the Florida Attorney General. Do yourself a favor, don’t give these dishonest people a dollar. Update: FOUR weeks later Pioneer Appliance still can't be bothered to provide any level of decent customer service, let alone to a return customer and senior citizen, not even so much as a call back. This speaks volumes to the kind of business this is, and how management truly feels about its customers.