Customer ReviewsforUnited American Moving And Storage LLC

The whole reason for my decision to go with them was I wanted to help support the veterans, only to find out the veteran that started the company had retired and a family member took over the company who is not a veteran. Do not use this company as others have already stated complete scam artistes. I too was told after I had already given a deposit to lock in the current cost per cubic sf that I was now required to measure and give measurements to get a more accurate cost for my move from California to Tennessee. My original cost started at around $4765 with the deposit of $1586.01 only to change to $14,765.53. requiring and additional deposit now at $3179.52 due to the fact that I started this process back in March 2024 I knew the original information I had given them was only an estimate, and now having to pay 3 times as much was total bullshit, see i had given them a list of what items that would not go in a box and they told me the additional space needed was going to require a much larger truck. I was also led to believe that they were using an in-house mover they did not. I received a call from Roxy in dispatch another blatant Lier now that I had the move date, she informed me that the mover would be there in my move date in the morning. I did not receive a call from the mover by the end of the day so I reached out to him he told me he wouldn't be there until the e following day. But would try to get there when I needed him there, he did. The mover they sent to me MNS Transport another scammer has still not delivered our stuff it's been two and a half months. We are sick to our stomachs as he won't return calls, I did try texting him only to get the run around as to when our stuff might be here. Be very careful with moving it can be very scarry stuff. Also, American Moving and Storage LLC will send you referrals don't believe a word from any of them. Same with MNS Transport AKA Frankie

SCAM artists! When planning my move and looking for movers, a guy named Jason from United American moving and Storage left me a voicemail saying they have a truck that is already going to be in Idaho delivering a military guy’s belongings and then the truck would be heading back to Florida. rather than go back empty they could deliver my stuff to Tennessee on the way for a much cheaper price than anyone else. sounded like a good deal so I took him up on it. then a couple weeks before the move another person from the company, Roxy, emailed asking for measurement of everything not in a box as well as the total number of boxes. I spent a long time trying to be as accurate and diligent as I could. when I gave the numbers about a week before delivery, she said it was now going to be over twice the price. they said I had more than originally estimated. I don’t know how they were that far off so we negotiated on the price a bit and they were able to bring it down some more. surely since I gave them all my measurements, this would be the accurate final price. they estimated 1400 cubic feet. fast forward to moving day. first, they came the day after the day I requested and the driver said he would be there in the morning but it wasn’t until the afternoon. curious, as they said the truck was already going to be in the area delivering the military guy, but the truck driver said they had come from Seattle. so that was another red flag. they had a 2000 cubic feet truck, so surely enough room for the 1400 cubic feet of stuff that Roxy had said I had. nope! truck completely full with about $1000 worth of belongings that would not fit on the truck. I literally had to throw some stuff away and give the rest to my neighbors because we were leaving the next morning and had no other option. and the cost was now almost $9K more than what Jason originally quoted!!! Do not, by any means, do business with this company. they are scam artists.

Unfortunately, we were extremely disappointed with a service that was NEVER rendered!!! This company starts off politely and extremely caring but once you sign that contract. the rate changes x3 with exact measurements!!! If I can give them zero 0?? stars I would!!! We were called role models of a customer because we helped them with measurements. We gave them a deposit ?? to start the contract. Once we got our move date closer **** reported that we were going to get a 26 foot truck. We went over measurements and items 1 by one!!! Our price went up again. We even sold items to keep the cost down!!! How can your cost go up with less items to be on the list???? Another deposit was given we had questions but **** couldnt be contacted or found anymore. She never returned our calls!! This company is a broker. Even though they say theyre not. They use sub- contractor's!!! These guys were only going to pick up my items and put them in a storage unit and then have another group of contractors to move my items. On move date the gentleman was very nice but then said the price was going up again $250-$800.00!!! We did not agree to pay for again for a price increase as nothing changed!!!! The gentleman said, youre only getting 1/4 of the space of this 26 foot truck!!! Youre not getting this entire truck!!! He measured the space visually. They would not load the truck unless this company agreed to redo contract. I also videotaped my items for my insurance company and took pics and I was accused of videotaping their employees!!! Which was false!!! The movers cancelled our move and *** called US yelling at us and didnt even allow us to explain on what happened!!! He hung the phone up. The MOVERS left and we were NEVER moved!!! It was a nightmare!!! We tried calling the company back to find out about our REFUND from our deposit as services where NEVER rendered. Email was sent but with no response!!! All we want is our refund of services NOT rendered

I recently had the pleasure of moving from ********, *************, all the way down to ******** with United American Moving and Storage, and I couldn't be happier with the experience. While they weren't the cheapest option among the moving companies I considered, they were somewhere in the middle in terms of pricing. However, their service far exceeded my expectations. From the initial consultation with my agent to the actual moving day, everything unfolded exactly as we had discussed. The team at United American was professional, efficient, and incredibly thorough. They handled all of my belongings with care and ensured that everything arrived at my new home in ******** safely and on time. Despite the distance of the move, United American made the process feel seamless and stress-free. Their attention to detail and dedication to customer satisfaction were evident every step of the way. I would highly recommend United American Moving and Storage to anyone in need of a reliable and trustworthy moving company.

I recently reserved a truck with United American Moving and Storage in February for my move in ****** Unfortunately, the job I had planned fell through. Although I was past the 72-hour refund window stated in the contract by 13 days, I decided to reach out and explain my situation. To my surprise, the company promptly refunded my money. I'm usually not one to leave reviews, but I feel compelled to share my experience with United American Moving and Storage. Despite not having done much business with them, they demonstrated a lot of integrity by honoring their refund policy even though I was outside the specified timeframe. In addition to the refund, they offered to credit my deposit for use within the next 12 months at a discounted rate. While I appreciate their flexibility, the unforeseen circumstances led me to cancel altogether. Nevertheless, I'm impressed by the company's commitment to keeping their word and providing excellent customer service. If you're looking for a company that stays true to their promises, I highly recommend United American Moving and Storage.

They harass potential clients with calls and texts even after you have told them you are not interested and to stop contacting you.