Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has been put into service 3 to 4 times with the same issue since March 26. My vehicle has been at Daytona Dodge service. They told me that I needed a transmission and they said it would take 24 hours to get approval my vehicle has been in since the 26th of last month. Ive been calling every day. Im getting the runaround. Im not getting nothing answered. Also the managers are not calling me back. They are saying that I have to pay for the loaner car that they provided for me. But Im not getting answers or a estimate time of when my vehicle is gonna be restored.

  Business Response

  Date: 04/14/2025

  Re: *******

   

  I received this complaint. I literally walked into the managers office as he was talking with Mr ******** We are attempting to get OEM approval for the repair.  The customer is right.  Our communication failed. His service advisor has a young child who was diagnosed with leukemia. He dropped the ball. The manager Don **** is personally handling the issue effective immediately.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in my car to an air bag sensor fixed, they kept it for a few days and wouldnt answer calls. My car was having no problems and when they finally did call they told me i also needed a new battery. I bought the battery in my car less than a year ago at autozone so i took it back to autozone with my receipt because it has a warranty. They took a look and told me that the battery in my car wasnt the one they sold me. i know for a fact i havent changed it. I called jeep dealership to ask if it was a mistake on or accident and they pretty much told me to prove they did something wrong. car wouldnt start after they looked at it although it was having no problems before. i paid for the diagnostic that took days and half upfront for the services to fix the air bag sensor and i asked for my money back because no work was done to it and was told no. looked at reviews on the business after this whole encounter and so many other people are getting scammed by this terrible company. please help

  Business Response

  Date: 02/17/2025

  We have checked our system and have no record of this customer.  Is it possibly under another name?

   

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday December 10 somewhere around Noon at Daytona Dodge Jeep, we put a $1000 dollar deposit on a Jeep. We was told by Sale Manager *************** Miko it would be ready the next day. We heard nothing from them for two and half days. Its now Thursday late afternoon.We are now told Friday for sure....Friday we are told Saturday....Saturday we are told maybe ********* Monday we have lost all faith in this dealership and ask for our deposit back as they had failed to deliver as promised. Sale ****** **** then told us the deposit was nonrefundable even knowing they couldn't delivery as promise. This is a dealership hard up for money and has no problem stealing your money. DO NOT GIVE THESE CROOKS A DEPOSIT. We have filed with the *************************************** and other agency.

  Business Response

  Date: 01/28/2025

  We accepted a ******* non-refundable deposit on the vehicle the customer chose. The customer acknowledged *** non refundable status of the deposit. We communicated regularly getting the vehicle ready for the customer. We removed the vehicle from public sale opportunity as we had a deposit. The customer changed their mind.  To be clear if the customer were to purchase a vehicle from us in the future we would apply their deposit to that deal

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22703772
  
  I am rejecting this response because: the dealership promised delivery the next day and didn't  do it

   NEVER HEARD FROM THEM FOR TWO DAYS

   Then delayed delivery three more times in as many days. So now almost  a full week goes by after they promised NEXT DAY DELIVERY.  Also, I  NEVER signed a contract.   So they didn't hold up their end and I no longer trusted the way they do business.  I GOT ZERO from them, so my deposit was based on their promised delivery, which never happened .  

  
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 01/28/2025

  The dealership did not promise to deliver the next day. The vehicle was undergoing a used car reconditioning.  We have text messages to back up my initial comments.  

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22703772
  
  I am rejecting this response because: The sales MANAGER promised NEXT DAY DELIVERY and my boyfriend was with me and he heard that as well. ALSO, THEY never called me for two days and then finally told me the delivery day was scheduled, then delayed it three more times.  That vehicle was never on the lot for sale, it was in the back lot, so they CANNOT claim they lost days of sale because of me, because it was never on the sales lot. I dont trust the way they do business.  

  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in person with **** from Daytona Garage on 10/23/24. He came out to my truck to look at my rims and body of the vehicle to see if what I was asking for could be done. I needed my entire truck lifted 3.5 inches order to keep the water from going inside my truck because I live in a flood zone in *******. He knew this. What he told me I was getting and what I actually got wasnt what I agreed and paid for. He made a mistake and ordered everything wrong. He then tried to blame me for having aftermarket rims and that is why the spacers he ordered didnt fit, but he knew I had the aftermarket rims as we walk around my truck and discussed what would be done for 10mins. My truck was supposed to be leveled, then lifted 3.5 in the back and front. This is what he told me would be done. It was not. He ordered both the wrong lift kit and spacers. Since the spacers didnt fit they couldnt put it on. It got lifted only 3 in front and 1in the back. It was supposed to be lifted 5.5 inches front and 3 inches the back. It was not! They were supposed to have my truck for 5-6hrs which turned into 4days. **** lied and told me my truck was done and made me pay the remaining balance on 11/01/24. They dropped my truck off and it was not done! I should not have to pay for an employees mistake. They shouldve made it right which they did not. Throughout the following month I called everyday to arrange fixing it as promised. No one would return my calls. The managers **** (Daytonas garage) and ******* (service ***** are very unprofessional in managerial skills. My calls and texts were not being returned! One lady did call back but was unable to help. They finally got the right spacers in and I had another appointment. They installed the new spacers correctly on 12/02/24 and finished putting my gun safe in the middle console of my truck, but did not correct the mess **** made. I want my truck lifted properly as agreed upon or fully refunded so I can go elsewhere!

  Business Response

  Date: 12/09/2024

  I have spoken with our team including the individuals mentioned in this complaint. While the complaint certainly is clear about being unhappy. Our team explained everything they were doing and received approval from the customer prior to proceeding with the work. We will not be able to issue a refund for the work we have completed. 
  

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22656568
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** **************

  Customer Answer

  Date: 12/17/2024

  What was explained by **** and what was done was not the same thing. What was agreed was a full 3.5 lift on my truck both front and back. What was done was a 3 lift in front and 1 lift in the back. This is not what I agreed to pay for. **** ordered the wrong parts and now instead of your company correcting his mistakes you expect me to pay for it? Yes you completed work on my truck but it WAS NOT what was agreed upon or explained to me! **** explained something totally different than what I received! You completed the wrong things because of Matts incompetence of ordering the wrong parts!. What I paid for has still not been completed. 

  Business Response

  Date: 01/09/2025

  While there is always a chance for misunderstanding, our team did communicate frequently the progress on the job. The details were explained to and acknowledged by the customer. We are to happy to discuss this further but there will not be a refund. 
  

  Customer Answer

  Date: 01/19/2025

  I was not aware you were waiting on me for more details. Above are more details with 2 different professional opinions from truck lifting companies that both state Daytona Garage should have put on different parts then what the new *** **** thought! Again, it shows that he ordered the wrong parts, installed them,  and now is trying to stick me with the bill instead of fixing his mistake and being true to his word as to what he said would be done to my vehicle rather then what was done! 
      I also spoke with the owner *****, and he wouldnt even let me get a word in to explain things. Hes more interested in his guys being right then actually finding out the truth and how his employees poorly handled this matter! I wanted to meet with everyone involved to discuss and find the truth out but its very apparent that it will do of no good and just waste more time as they dont want to resolve this issue. They only want to continue covering their tracks but forging my signature and trying to use that as evidence that I agreed to pay. When I told **** that his employees forged my signature trying to cover up their mistakes, he didnt seem to care! Now I see why this company has such horrible reviews when dealing with the service side of things(not the actual selling the vehicle). Maybe read your ****** and BBB reviews from your service side of things and you will see lots of disgruntled customers with you doing nothing about it! Why dont you get to the bottom of things and understand that mistakes are made and when they are made from your employees side, you should handle it in a professional manner instead of run and hide and avoid the issue like your employees did. 

  Customer Answer

  Date: 01/20/2025

  I was not aware you were waiting on me for more details. Above are more details with 2 different professional opinions from truck lifting companies that both state Daytona Garage should have put on different parts then what the new *** **** thought! Again, it shows that he ordered the wrong parts, installed them,  and now is trying to stick me with the bill instead of fixing his mistake and being true to his word as to what he said would be done to my vehicle rather then what was done! 
      I also spoke with the owner *****, and he wouldnt even let me get a word in to explain things. Hes more interested in his guys being right then actually finding out the truth and how his employees poorly handled this matter! I wanted to meet with everyone involved to discuss and find the truth out but its very apparent that it will do of no good and just waste more time as they dont want to resolve this issue. They only want to continue covering their tracks but forging my signature and trying to use that as evidence that I agreed to pay. When I told **** that his employees forged my signature trying to cover up their mistakes, he didnt seem to care! Now I see why this company has such horrible reviews when dealing with the service side of things(not the actual selling the vehicle). Maybe read your ****** and BBB reviews from your service side of things and you will see lots of disgruntled customers with you doing nothing about it! Why dont you get to the bottom of things and understand that mistakes are made and when they are made from your employees side, you should handle it in a professional manner instead of run and hide and avoid the issue like your employees did. 

  Business Response

  Date: 01/21/2025

  I suggested a meeting with our team. This would allow an in person discussion of the issues. I also provided my direct line for a return call with a suggestion for an acceptable date and time for the meeting.  To date I have not received a follow up call 

• Initial Complaint

  Date:11/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Daytona Chrysler Jeep and Ram of Daytona, Fl., where I purchased a 2021 Jeep Cherokee on May 31, 2024. This vehicle has less than ****** miles, and within just three months of ownership, I began experiencing significant issues, including the car revving and lunging while at a complete stop. Despite bringing the vehicle to the dealership for diagnosis, I was informed that they could not find any issues, even after I provided them with video evidence of the problem. I also incurred an unnecessary expense of $190 for a rental car during this time, as they were unable to rectify the situation.Further research has revealed that my vehicle model has multiple complaints regarding similar issues and a recall related to this problem. This is particularly concerning, as driving this vehicle has become not only frustrating but also unsafe. It is my only means of transportation, and I find myself in a dangerous position every time I get behind the wheel.I believe the dealership misled me about the vehicle's condition and has been evasive regarding the serious issues it is experiencing. I urge the Better Business Bureau to look into this matter, as I feel strongly that this vehicle should be recalled and removed from the road until these issues are fully addressed.I seek a refund for the vehicle due to the dealership's negligence and disregard for my safety and well-being.Thank you for your attention to this urgent matter. I look forward to your response.Sincerely,***** *******

  Business Response

  Date: 01/15/2025

  I responded to this concern previously. It is my understanding the issue has been resolved 

  ***** ***

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this dealership for service on my 2022 Jeep Rubicon on October 15, 2024, I was approached by a salesman and asked me how I liked the Rubicon, which is a lease, I said I didnt like it but I had to wait Six more months till the lease was up to get rid of it, at that point the Salesman said oh no, we can get you added at least today early if you want, so I went inside and ended up leading a 2025 Dodge ram, it took a while to agree on lease terms however, *****, the sales manager said I was all done with the **** and just make one more payment, which I did that day, two weeks later I received a bill from ********* for $3100 for five lease payments, which was supposed to be taken care of by turning in the Jeep to the dealer and getting a new ram, $3100 is five lease payments because I had made one payment that day as agreed, I wouldve never ever paid the $3100 and leave the vehicle to take another lease. It just makes no sense, this was not discussed or conveyed to me that I had to make the remaining payments on the lease, this is dishonest and sleazy business, to further this discussion the dealer called ********* as a dealer to find out what the payoff was on the Jeep, I was in ******** for 25 years and have never seen such dishonest tactics from a dealer, I have seen this from Buy here pay here lot, thank you for your help Sincerely ******* ********

  Business Response

  Date: 12/10/2024

  Im sorry this customer is unhappy. However we did nothing wrong. No one pressured the customer. In fact he did not take delivery on his initial visit. He went home to think about the deal and came back the next day and signed for the new vehicle. 

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2021, ******** ***** visited your dealership after having her vehicle towed there after a sensor had gotten wet. It was a relatively easy fix which she paid out-of-pocket for shortly thereafter. She saw a ***** in her insurance, but thought it was because of a change of address ($200.00 a month ) now after trading the vehicle out receiving diminished value and doing some research we realize there was an insurance claim filed against her insurance after she had paid out-of-pocket. Why was this insurance claim filed? Three years after the fact this cost her thousands and thousands and thousands of dollars can someone please look into this for me?

  Business Response

  Date: 11/14/2024

  To whom it may concern:

  I will not be able to provide information unless it is to the person who is named on a repair order or sales contract. However we have no control over insurance costs or premiums. 
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corrosion on Door hood Swing Gate Hinges Corrosion found on the door, hood and/or swing gate hinges. Contacted Jeep Cares, was told I am under warranty till 9/12/2024, that I should go to Daytona Jeep since this was originally where the jeep was purchased, where the warranty started. I went to Daytona Jeep, was told they do not have a body shop on the premises and that since I am not the original buyer they will not assist me. I advised I was sent here buy Jeep cares, I was told they do not know what they are talking about. 6. HOW TO GET WARRANTY SERVICE 6.1 WHERE TO TAKE YOUR VEHICLE A. IN *****************, US POSSESSIONS AND TERRITORIES **************** must be done by an authorized Chrysler, Dodge, Jeep,or Ram dealer. We strongly recommend that you take your vehicle to your selling dealer. They know your vehicle best, and are most concerned that you get prompt and high quality service. If you move within *****************, warranty service may be requested from any authorized Chrysler,Dodge, Jeep, or Ram dealer.

  Business Response

  Date: 06/11/2024

  We have suggested ********* provide the customer with the name of a dealer who has a body shop.  Also we have not been provided with the customer vin to determine warranty eligibility. If no dealership with a body shop can be found I have advised the customer to recontact me.  

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21827629
  
  I am rejecting this response because:
    As a warranty customer I should be treated the same as anyone else who purchased a vehicle at this dealership. If a customer who purchased a vehicle at the dealership would they have to find a body shop, or would the vehicle be taken to the body shop you use? 

  The conversation with ********** didn't go exactly how he explains on the phone. I was basically called a liar. This is a man who wants to run for a county chair position. 
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/11/2024

  With all due respect. This customer lives in NSB. Where the vehicle was sold originally has nothing to do with administering the warranty. Im not even certain there is a warranty in effect. As I previously stated we do not have the vin.  I also stated that if ********* was unable to provide a dealership with a body shop that I might be able to provide another option.  I apologized for the attitude of our service advisor on 6-7.  I spoke with him before I called the customer.  I can not simply say yes to something that is not in my control. But I am happy to try and help.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a lot of issues with my jeep beginning at the first oil change.To start off I had a ticking noise the end of 2022 and was told by service there was nothing wrong with my jeep.. months go by and the issue became worse and ultimately I was told the engine needed replaced. The engine was replaced in June/July of 2023. At that time they removed my body from the frame to do the install. When I picked up the jeep I had to immediately return it to *** as the service did not bolt down the inner fender ***** on all 4 corners and they started hitting the tires when I drove down the road. (This should have been a sign that thorough inspection was not done properly) they fixed this and I went on my way.At the end of August I noticed a stress crack on my hardtop and brought the jeep back in. I was working with ***************** where we noticed that 2 of the body bolts were not torqued down that resulted in flex and caused the hardtop to crack (path of least resistance) I also showed this to ********************* at the time( he was helpful).*** then told me he was filing a warranty claim. Through the month of September he was telling me (when I would come to the dealership to check the status as I could never get him to return my calls) that everything was moving forward and he was waiting on the quote for the paint from ************ body shop so he could get it painted when the top arrived.I could not get ahold of him through October and finally in November I spoke to **** and and he told me that basically I was lied to and *** did not file a claim until October 4th. In the claim he did not mention the body bolts that were not torqued down properly and they denied the claim on October 14th.**** told me he would resubmit the claim and if it did not get approved he would work with district to get the top replaced. (This has not happened).I have called numerous times and stopped in and am told by **** he will follow up and this has not happened.Replace the hardtop

  Business Response

  Date: 05/14/2024

  Re: *************************;

  If *************** wishes to have his vehicle replaced he must follow the Florida Lemon Law process. We can assist by providing service regards. We are glad to provide assistance if he chooses.

  Best Regards

  *****************

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21687003
  
  I am rejecting this response because:

  this Has nothing to do with replacing the vehicle, this is about the hardtop issue that has not been resolved due to bad reassembly when the engine was replaced and body bolts that were not secured causing flex and a crack in the top.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/15/2024

  We have sought assistance for ***************. We respectfully disagree. Over 4000miles were driven between the repair and the issue with the Hard top. Additionally several months passed. While we certainly empathize with the top situation we do not accept responsibility. Our efforts have been to secure assistance. But the condition is not due to our work. 

  Business Response

  Date: 05/16/2024

  Date Sent: 5/15/2024 4:19:16 PM
  We have sought assistance for ***************. We respectfully disagree. Over 4000miles were driven between the repair and the issue with the Hard top. Additionally several months passed. While we certainly empathize with the top situation we do not accept responsibility. Our efforts have been to secure assistance. But the condition is not due to our work. 

  Customer Answer

  Date: 05/16/2024

   
  Complaint: 21687003
  
  I am rejecting this response because:

  as soon as it was aware of the faulty work we reported it directly to the dealership. They did find the bolts were backed of over an inch on both sides of the frame. Several employees at the dealership looked over the Jeep and confirmed and they then torqued the bolts down properly. Upon inspection there was no physical damage to the outside of the vehicle and I was told by multiple employees including ****, service advisors and a person from the body shop that they brought over at the time that flex was a possible cause as no external damage was found. I worked with my service advisor *** kept in (poor) communication with me and the last time I went to the dealership he told me that everything was going through and he was finalizing the replacement of the top. The  to find out later he had never done anything and ultimately left his job at the dealership. This was between August and October 2023. Then *********************** came on board and did nothing for me but lie for months. Here we are in May of 2024.

  please Stand by your work, frame bolts just dont undo themselves. This is poor work by the dealership when the motor was replaced. that needs to be resolved.

  i question the mileage at the time, it is irrelevant as nothing I could have done would have made the bolts come out on their own. 
  

   

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/16/2024

  This is not resolved!!!!! A month and 1/2 passed after my motor was replaced when we realized that the bolts that secure the body to the frame were almost backed out all the way because they were not tightened properly by the dealership. They took my entire body apart from the frame and this is a serious issue that could have caused more damage, luckily it was just the top when we found the issue. 
  

  This is a very serious issue that is being swept under the rug by the dealership.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund for an extended warranty on March 8. I supplied all documentation. I confirmed with Doug in finance that they had everything they needed. I was told 8-10 weeks. I have not received anything, I cannot get an answer about when I will receive it. No one returns phone calls or eMail requesting status.

  Business Response

  Date: 06/26/2023

  Ms ****** sent me an email at 10:49pm Friday evening. It is now 8:15 Monday morning. I am looking into her concern and will respond directly to her.

  Randy D**

  Customer Answer

  Date: 06/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******