Business ProfileforMaserati of Daytona

Such poor customer service. Test drove a vehicle we were planning to purchase. We noted to our salesman the bug markings on the hood of the vehicle. Our salesman stated he would have it all taken care of and looking new by the time we picked the car up. He even asked if we could leave it with the dealership in order to have the time to take care of it. We go to sign paperwork 2 days later. We make note of the markings and how it looks worse. Sales managers says he will take it to the back to get it taken care of while we signed paperwork. We were not told till after the papers were signed and keys handed to us that the markings would not come off, but he would talk to the GM for us. 2 days later we hear from the GM that they are not going to offer to fix the situation, when asked if they would buff out the markings and repaint the hood. It was told to us since there was no paperwork noting the markings, then who is to say they were there to start. We also asked about the receipt for our cash down payment and the second key fob. Those small requests would be looked into as there were also no notes for these items either.