Customer ReviewsforMaserati of Daytona

Such poor customer service. Test drove a vehicle we were planning to purchase. We noted to our salesman the bug markings on the hood of the vehicle. Our salesman stated he would have it all taken care of and looking new by the time we picked the car up. He even asked if we could leave it with the dealership in order to have the time to take care of it. We go to sign paperwork 2 days later. We make note of the markings and how it looks worse. Sales managers says he will take it to the back to get it taken care of while we signed paperwork. We were not told till after the papers were signed and keys handed to us that the markings would not come off, but he would talk to the GM for us. 2 days later we hear from the GM that they are not going to offer to fix the situation, when asked if they would buff out the markings and repaint the hood. It was told to us since there was no paperwork noting the markings, then who is to say they were there to start. We also asked about the receipt for our cash down payment and the second key fob. Those small requests would be looked into as there were also no notes for these items either.

Maserati Alfa ***** of Daytona | Daytona Beach, FL and Alfa ***** USA have really disappointed me. Beware when working with this dealership as you they make questionable decisions regarding peoples safety with the parts the put on their "CPO" vehicles.

I purchased a CPO certified 2018 Alfa Giulia Ti Sport Q4 from this dealership and had the vehicle shipped to me in upstate New York.

I was told they put on new tires but noticed upon delivery that it was fitted with Bridgestone Firehawk Indy 500 (Summer tires - non Run Flat), not the OEM All Seasons it should have come with if they were sticking to OEM ONLY parts are per CPO program. As I am in upstate New York in November...it's already under 45 degrees. Not only are they not one of the 3 OEM tire models offered, they are not all seasons and they are not run flats.

As per their "CPO rules" the only requirements a dealership has is that the tires installed on a CPO Alfa ***** vehicle is that it has sufficient tread.

Yes, they are ok with the lack of flat tire solutions. Non run flat tires and no spare tire kit is OK with them. I specifically asked "what if I get a flat"..."lots of new cars don't come with flat repair kits or run flats". I say again --> As per their "CPO rules" the only requirements a dealership has is that the tires installed on a CPO Alfa ***** vehicle is that it has sufficient tread.

Yes, they are ok with a ALL SEASON spec'd car to have summer only tires installed. I can't drive the car with the summer tires installed as it's already well under 45 degrees. I say again --> As per their "CPO rules" the only requirements a dealership has is that the tires installed on a CPO Alfa ***** vehicle is that it has sufficient tread.

I guess it's on me to spend even more $$$ AFTER having purchased a CPO vehicle so that I can actually use it safely because of their lack of consideration towards their customer base. I recommend the CPO requirements should be revised to require same spec as the OEM tire be installed (size, tire type and allowed usages) not just tread depth.

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Me -> Maserati Alfa ***** of Daytona

Thank you for taking the time to chat with me today. I wanted to recap our conversation.

I understand the situation we are discussing is not one that happens often, but as it's directly affecting my safety and ability to use the CPO purchased vehicle I bought from your dealership...we need to find a solution as quickly as possible.

The tires installed are Firestone Firehawk Indy 500 summer tires that are not M+S rated and are not run flats. The CPO purchase requires OEM or OEA parts be installed, the tires installed do not meet that requirement. The OEM tires were run flat and M+S rated, these are not. The OEM options offered for this vehicle were all season, M+S rated and run flat tires.

To add insult to injury, having non run flat tires and not having provided a solution to a flat tire is not acceptable. Even with the roadside assistance, there is an assumption made that I am able to make a phone call to get roadside assistance.

Please understand that I am not trying to make this situation any more difficult than it needs to be...I just want to get the product (CPO vehicle) that I agreed to and paid for based on the assumption that the CPO requirements had been met.

You mentioned that the tires installed on the vehicle meet the CPO requirements and as of now, I am stuck with the tires installed on the vehicle now.
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Alfa ***** USA -> Me

Hello Mr. Brandotti,

As discussed, we are not able to cover the replacement of your tires or change the dealerships decision as the vehicle was purchased with the summer tires. The Alfa ***** CPOV certification checklist can be found on our website. This only lists, that the Tire tread on the outside, center and inside of the tires pass inspection. All other parts on the vehicle do have to be authentic Mopar parts.

Attached is the link to the website: www.alfaromeousacertified.com . This is the number to the CPOV department

At this time, we will need to close out the case. If you require any further assistance, feel free to give us a call back and we will be able to open another case.

Thank you,
Stephanie
Alfa ***** Specialist