ComplaintsforNJWU Corporation

• Initial Complaint

  03/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We never signed up to have the PennySaver to be delivered in the neighborhoods in South Daytona on ***********. Friday night they left their litter of their paper on driveways which none of the residents have signed up for PLS STOP delivering and also give a way to stop this on our own very sneaky they are.

• Initial Complaint

  10/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  My newspaper has not been delivered in a timely manner for several months, the phone number provided is an answering machine. The first call automated response is "we are aware of a problem in your area and your paper will be delivered by 8:30AM'. Second phone call auto response is "we are sorry but your account will be credited". My subscription is in excess of $447. per year. If the credit was actually being issued I'm not sure I'll live long enough to receive it and I'm not even sick!

• Initial Complaint

  09/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Today, September 23, 2022 I called the Phone number in the Daytona Beach Pennysaver to place an ad for a garage sale. While talking to the representative I asked how I could get the Pennysaver delivered to my home as all of my neighbors received the Pennysaver, but I did not and would like to receive it as for some reason they stopped delivering the free publication to my drive. She gave me Circulation number 866-858-0569 and I called and spoke to a representative and asked if I could have the Pennysaver sent to my drive as my neighbors do, I explained that for some reason, it was not being delivered. The man told me in order to get the Pennysaver delivered, I would have to subscribe to the News Journal Print Edition and only then would he send a message to the Pennysaver delivery person to have the Pennysaver back to my address. He signed me up for a subscription for the News Journal - which I do not, I want the Pennysaver! Yet now I am roped into a paid subscription in order to receive a free subscription (one of which used to be delivered free to me and still is to all of my neighbors EXCEPT me! This seems like a scam and takes advantage of people. I would like to receive the Pennysaver Free and Not have to be roped into a paid subscription of the News Journal which I cancelled several months ago. Thank you for your help and time.

• Initial Complaint

  04/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Since February 2022, I have requested closure of my account with this company. I have requested this in writing, via voicemail, via email and lastly via the credit card fraud department in which recurring payments were made prior to the February 2022 account closure request. This company continues to accept payment via an auto-biller even after the account was requested to be closed. This company continues to exhibit unethical and fraudulent practices to obtain payment on an account that they are not entitled to receive payment for. I wish to warn current and future consumers to steer clear of this company.

  Business response

  05/13/2022

  Business Response /* (1000, 5, 2022/04/21) */ **************************************************************************** Complaint ********* Please accept this as confirmation we have received Mr.********'s complaint. All ******* publications require all terminations to be processed with a LIVE agent; this is why his account was not terminated. Our customer service numbers do not offer the ability to leave a voicemail, Mr.******** perhaps called the incorrect number or someone not within the Customer Service team. His account was canceled by an agent and his credit card was removed. He continues to dispute charges with his bank; he remained active and maintained access until his account was stopped. These charges are accurate and a refund will not be given. Additional disputed charges will result in a past due balance. We appreciate the opportunity to address these concerns. Thank you, Heather Subscription Management Specialist ******* Subscriber Services Consumer Response /* (3000, 7, 2022/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept ******* newspaper response because it's far from the truth. I was NOT asking for a refund as************ credit card fraud department reimbursed EVERY recurring charge that was made by ******* from February 2022 to present. This reputable company utilized phone logs and receipts that I provided to them and further agreed that not only was my ******* account requested to be closed (4) times but this company knowingly accepted payment on this CLOSED account. The************ fraud department literally had to reissue me another************ card as ******* continued to fraudulently use predatory practices and unscrupulous means to get payment on an account that was clearly closed. The purpose for my complaint was to further document and warn others of ******* Newspaper unethical business practices! Business Response /* (4000, 9, 2022/04/23) */ April 22nd, 2022 ************************************************************** Complaint ********* Please accept this as confirmation we have received Mr.********' rejection. Please note we stand by our original reply. The charges were not fraudulent considering he never received confirmation his account was cancelled nor did he speak to a live agent to do so. We appreciate the opportunity to address these concerns. Thank you, Heather Subscription Management Specialist ******* Subscriber Services

• Initial Complaint

  01/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was approached by an older Gentleman named Jim outside of Bealls store in Palm Coast Florida on 10/17/2021. He was selling newspaper subscriptions; we had just moved here, and I was looking for just the Sunday only paper. We talked I agreed to weekend only for "1 month' for under 20.00, 18.00 and some change. I answered all his questions, he filled it out, I walked away inside Bealls. On 10/18/2021 I got a charge on my bill for 32.79 which for sure was incorrect I called them, and they claimed I agreed to all week long and they had already been delivering my paper which was incorrect. I told them No I only wanted the Sunday, I only agreed to weekend under 20.00, now my husband was not happy and said to cancel the whole entire thing. On 10/29/2021 after numerous more calls to them I got a credit of 31.69 which is 1.05 short. Now this may seem petty but in reality, if they set someone out in front of stores etc and do this over and over to others, well you see my point good way to screw people out of money. I got all my money back except the 1.05 back which in reality I would like back its the point not the money they should not be allowed to do this and get away with it. I really wanted the Sunday paper instead I got nothing but a lot of hassle I had to and still am trying to clear up. I don't want this to happen to others and as smooth as it was, I can imagine it has happened over and over already quite a few times besides with just me.

  Business response

  02/25/2022

  Business Response /* (1000, 5, 2022/01/31) */ January 31ST, 2022 ************ ************************************ Complaint # Please accept this as confirmation we have received a complaint from your offices regarding Ms. ****** and her experience with the News-Journal. We sincerely apologize for the frustration this has caused. We appreciate her taking the time to provide this feedback and have sent this to the management team of the Kiosk Agent in question. In the event, Ms. ****** would like to resume her Sunday only delivery, we would like to provide her with four copies at no cost to her. We have documented her account of this offer and any agent can assist her with beginning her delivery again. Thank you. Consumer Response /* (2000, 7, 2022/02/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I understand if this does not happen BBB will re-open the case which I hope does not happen, but I want to ask a few questions prior to my yes reply. These 4 copies reflect one month free of Sunday only, correct? I do not have to give any payment info at all, correct? If I decide to continue on at a reasonable agreed price, then after the 4 free copies of Sunday only for one month than we will proceed from there, correct? For FYI if I continue on, I will not give my credit card info or check account info due to this issue of what happened and they charged an unauthorized amount, I want this noted ahead of time. I would like to know a number of whom I call to start this procedure as well, and when I call if this is not what takes place, I want them as well as BBB to know I will be contacting you right back agree? There is 4 Sundays in February 6,13,20,27 so this should all be done and over with by then and we will see what takes place afterwards. But I will not give any payment info at all for this free offer due to what they did to me in the first place I feel that is my right, they did wrong not me and wish for BBB to stay with me until the end of February okay? Sorry but when someone has your personal information and they change what you agreed on it leaves a bad taste in your mouth, especially when the company ignores you and acts like they had every right to charge on your accounts what they feel like, that does not settle well with me, nor would it with them as well. Consumer Response /* (3000, 12, 2022/02/01) */ BBB, I contacted this newspaper as indicated by Georgia M. K**** regarding the offer of 4 free Sunday papers at no charge due to what they did, well no one knows anything about this, no one even knows who Georgia M. K**** is. And the best part I was informed I don't even exist in their records if I want the Sunday only paper, I have to pay for it as there are no free papers for me. Business Response /* (4000, 15, 2022/02/11) */ February 8th, 2022 ************ ************************************ Complaint #******** Please accept this as confirmation we have received the rejection from Mr. ****** and we are happy to address it. Any customer service agent would have been able to start her account and apply the credit stated in the notes which does equate to one month free. I have applied the credit and resumed her delivery for 2/13/2022. It is important that Ms. ****** understands that delivery and billing will continue at her expense after the four weeks of free delivery. She can terminate and report any missed deliveries by calling customer service at 877-777-6673. For clarification, agents and other staff would not know of the kiosk agent that sold Ms. ****** her original subscription. They are 3rd party vendors obtained by our Marketing Department. EZ-Pay or autopay is required for all Kiosk orders and for the rate Ms. ****** was offered. Currently, Ms. ****** pays $3.40 per Sunday paper, should she choose to continue if she is not going to re-enroll in autopay, a renewal notice will be sent out charging her account $9.00 or three papers. She can avoid this charge by signing up for eBilling; this is when the renewal notice is sent to her email address. This can be completed with an agent at the number provided. Thank you. Consumer Response /* (2000, 17, 2022/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) BBB, please forward this to Georgia M. K**** I will take the paper form 2/13/2022 until 3/13/2022 as that being the last day of delivery afterwards, I want it cancelled I will not be going forward, and I want this in my notes. If they can put in the notes to start up, and its free for four weeks then they can of course note it is to be terminated after the 4 weeks of free delivery, I don't want to notify BBB again that they let it go beyond and charged me again. I will not be here; I will be going away. So please help me with this as when I call this number that Georgia M. K**** keeps on putting on our notes NO ONE knows anything, NO ONE knows this person, and there are no notes. So, what am I supposed to think, do and say I still feel this is a scam and am still asking help from BBB as if this this a scam it needs to be stopped!!! To me if it is not a scam then people should know this person, and see notes this person is putting on the account don't you think so BBB? So please BBB stay with me so I don't get ripped off again

• Initial Complaint

  11/07/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I subscribed for delivery service of the local newspaper. I have had issues over the last few years where my newspaper is NOT delivered. When you call, you can't get a real person. When you use the prompts, you either get a reply that your complaint has been filed and a credit has been issued, or that your paper will be delivered within the next two hours. Two hours go by an no newspaper. When you call again the automated system just tells you that your complaint has been filed and elevated. No mention of a credit and never a call back. Then you end up getting billed either sooner than your subscription should be running out or at the same time, when according to your own records you should have MONTHS left on your subscription from all the times that the newspaper never arrived. I've tried getting a live person on the phone with no luck. I've emailed them with my complaint and have requested a printout of my account to see where I have received the credits and I get no response. Their automated response is always random and you never know whether you are going to get the response that your account is credit or that the newspaper will be delivered within two hours. I have never actually seen evidence of my account being credit (extending the subscription period) and I NEVER want the newspaper to be delivered within two hours because they guarantee delivery by 7:30 so two hours on top of that is 9:30! I want my paper first thing in the morning, not at 9:30 when I've been up for hours!

  Business response

  12/23/2021

  Business Response /* (1000, 8, 2021/11/29) */ November 29TH, 2021 Lisa ****** ************** Ave Daytona Beach, FL XXXXX Complaint #XXXXXXXX Please accept this as confirmation we have received a complaint from your offices regarding Ms. ****** and her delivery issues. We apologize for the frustration this has caused. Based on Ms. ******'s account she did not have a carrier; therefore, staff and other carriers were delivering her papers causing it to be delayed. There are also late production complaints within her account, this is at no fault of the delivery teams, this is when the print is delayed. As of 11/27, Ms. ****** does have a new carrier learning their route and a delay is to be expected. We have notified her carrier and their manager of her concerns and requested a resolution as quickly as possible. Thank you. Consumer Response /* (3000, 10, 2021/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) They acknowledged the problem, but so far no resolution has been reached. It's also a lame excuse to say that there is no carrier in the area and expect the consumer to accept that. If there is no carrier in the area, then don't take on the customer. Better yet, if you suddenly find that you don't have a carrier in the area, then CONTACT the customer to let them know. I have had this problem for AT LEAST 3 years and recently I have received ZERO newspapers on Saturday. Supposedly I'm getting a credit, but I haven't seen any of these credits AND...what good is the service at all if I don't get my newspaper? I will await a response from the manager before I determine whether I am happy with the proposed resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩