ComplaintsforNascar
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Complaint Details
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Initial Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 02/01/2024, I purchased three GA tickets to the Daytona 500. DISV 20946543-27946690 total $498.00. Unfortunately after driving all the way to ************* the event was cancelled by NASCAR due to rain. We were told to return the next day or call or go online the attend another event.After trying to exchange these ticket using the online form on three different computers. I called to submit exchange. All the tickets information was taken and I was told I would receive an email so I could reschedule. After three weeks of waiting. I called again! (Apparently NASCAR could not even be bothered to return a phone call) THIS TIME I WAS TOLD NO REFUND OR EXCHANGE !!!!APPARENTLY NASCAR HAS IMPLEMENTED A POLICY WHERE I HAVE TO PAY THE INSURANCE TO PROTECT NASCAR IN THE EVENT NASCAR CANCELS THE EVENT !!!!I hope the airline do not hear about this scam!!I passed on buying insurance because I intended to be there for the race and was willing to risk the chance I could not attend. I understand rescheduling thousands of people is difficult and in the interest of safety the race should have been cancelled but this policy is a terrible way to treat a customer!!!!!I would like to reschedule these tickets but if this is not possible then a full refund. These tickets were a gift for my brother in laws birthday. If he can go then he will go. I will not waste my time or money with NASCAR again! I hope this sparks a class action lawsuit. Then whoever inspired this policy will be terminated as they should have been when this was proposed.Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In Nascar Rewards program , the initially offered a signed helmet with 31 signatures for 8000 points. Then they ran out but promised to restock when they offered the next helmet 75th anniversary signed by playoff drivers for 9500 points .The helmet is not 75th anniversary and isn't the one pictured in Email they sent or on the page for redemption. You can see the difference in pictures! When ask in multiple emails my answer is supply and demand and I got what was pictured and described. They said they would refund if I sent it back but they also offering a sweepstakes of a 2023 field helmet .It is a shame to post you give a helmet this just got stickers and nothing else says NascarBusiness response
10/12/2023
Dear Sir/Madam:
NASCAR is in receipt of your e-mail regarding the complaint filed against NASCAR by Randy Holland. Mr. ******* claims that he failed to receive an autographed helmet under a rewards program.
Please be advised that this is the first communication NASCAR has received regarding this matter, and we are currently investigating this matter to determine if one of NASCAR's various licensees is responsible for supporting a rewards program.
With hopes that NASCAR can assist Mr. ******* in obtaining a favorable resolution to this matter, I remain,
Sincerely yours,
Rosalie N******* *** Corporate Paralegal, NASCAR, LLC
Customer response
10/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
07/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased two tickets for the nascar chicago event scheduled for July 1 thru July 2, 2023. The tickets $558 (fees included) for 2 general admission wristbands The event promised to include 4 concerts and 2 races. In the end, due to weather and poor planning, the event cancelled the 4 concerts and only ran 1 and 1/4 of the races. And the event had limited viewing of the races. I asked for a refund or partial refund but they said there are no refunds. I just don’t understand how they could advertise and promise an experience for the price of admission and not deliver on it even partially or offer money back for inconvenience.Business response
07/13/2023
Dear Sir/Madam:
NASCAR is in receipt of your e-mail regarding complaint case number ********* involving consumer **** *********. This e-mail is to inform you that, prior to receipt of this complaint, NASCAR was unaware of this issue. That being said, NASCAR will research the allegations in this complaint and make every effort to assist the consumer in resolving this matter.
With hopes that NASCAR can assist the consumer in obtaining a resolution to this matter, I remain,
Sincerely yours,
Rosalie *******, Corporate Paralegal
NASCAR
Initial Complaint
08/12/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased tickets for Phoenix raceway on March 13th. I had a heart attack and was in ICU for three days. I emailed and called Karsten M*********, my personal account representative multiple times. I scanned my hospital bill to provide proof. I had received a letter saying I had a credit for the total invoice of $528.00. I received another letter saying I had to contact nascar by July 15, 2022 to get credit. I did call several times, spoke to customer service staff who emailed Karsten directly, saw I had emailed him, and left messages for a supervisor to call me back. I have never been called back by Karsten or a supervisor. These tickets were for my son's birthday. I would like to use the credit for tickets next March 2023 for his birthday.Business response
09/08/2022
Business Response /* (1000, 5, 2022/08/17) */ Dear Sir/Madam: NASCAR is in receipt of your e-mail regarding complaint case number*********. This letter is to inform you that, prior to receipt of this complaint, NASCAR was unaware of this issue. In an effort to resolve this matter for Consumer, NASCAR will reach out to the appropriate individuals at Phoenix Raceway. With hopes that NASCAR can assist Consumer in obtaining a favorable resolution to this matter, I remain, Sincerely yours, Rosalie N******, Corporate Paralegal NASCAR
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.