ComplaintsforRepoman of Florida, LLC
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Complaint Details
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Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Although the driver, Wayne, who retrieved my car was courteous and professional, my recent experience with this repossession/tow truck company has been less than satisfactory. Despite having made all necessary payments, I was informed that my car had not been released when I called to retrieve it. I was advised that it could take up to 4 hours for the process to be completed, and was promised a call back once it was ready. However, I never received a call, and subsequent attempts to contact the company have been unsuccessful. Unfortunately, this company lacks an online presence or any helpful information, which has made resolving this issue difficult. I have left multiple messages via email and phone, but it seems like they are avoiding my calls. Moreover, as my car has a tracker installed, I am concerned that the company may be taking joy rides in my vehicle. Is it typical for tow truck companies to drive the cars they tow?
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.