ComplaintsforGlobal Solutions, LLC

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vacation travel voucher on 2/19/2022 from a local radio channel for $29. It was for 4 nights stay in ******* in a junior suite at a Marriott, Hyatt Place or similar hotel. We booked for the nights of 2/4/2024 to 2/7/2024. On 2/1/2024 I was contacted by ************************* of *********************** who I assume is a subcontractor of Global Solutions, to pay $80 dollars in fees and taxes for the room. I stated that I would pay the resort when I got there for any fees and they said if I didn't pay by 2pm that day they would cancel my reservations. So I paid with the hopes that it wasn't a scam. The problem came on arrival to ******************* when I was given a basic room, not a junior suite as promised. To top it off the room was in horrible condition with a large amount of rust on every metal surface and mold in numerous places. I took the issue up the next day, as it was after midnight when we arrived, with the resort that we had been scheduled to meet with, ******************. They were very distressed that we had been put up in such a place and moved us to one of their units for the rest of our stay. Global solutions claims that I should have researched the room myself before I arrived and let them know it was unacceptable. If they had put us in a junior suite to begin with it might have been fine but ************ said the room they gave us was what had been reserved and paid for so no change would be made. I feel this is false advertising and that we should be given a complete refund of all money spent. Global Solutions has stated they will not refund us anything but our security deposit. In no way did they deliver the room that we purchased. I have pictures to document my claims along with the emails from all parties involved. If Global solutions can show a receipt for a junior suite at ************ then I have no problems with them. But ************ said that we got the room that Global solutions reserved for us, not a junior suite.

  Business response

  03/07/2024

  Global Solutions is a 3rd party fulfillment company, ********************** is not a subcontractor of Global Solutions,nor is Global Solutions a subcontractor of **********************. Global Solutions does not set rules, policies or the terms and conditions for ********************** and/or their contracted hotels. That is between ********************** and their partnering hotels. Guests cannot dictate or decide when and how they are going to pay their resort fees and taxes, this was explained to **********.  ********** was refusing to pay his resort fees and taxes prior to arrival, therefore we were notified by ********************** that the hotel was going to cancel his reservation if he didn't pay, we simply relayed that message to **********.
  

  We explained to **********, we didn't know he wasn't given a junior suite upon arrival as we do not assign the rooms. ***** are assigned when the guest arrives at the hotel. As he stated, he arrived after midnight and the very next morning when he addressed his concerns with **********************/Ascendant, who works closely with us, they changed his accommodations and moved him to Condo unit for the remaining 3 nights of his stay.

  ************** reservation deposit of $100 was returned on February 20, 2024 back to his credit card.  In regards to his purchase price of $29 for the offer, Global Solutions will be more than happy to send him a check for $29 even though he didn't purchase the voucher/offer from Global Solutions and we didn't collect the $29.00 from him.
  

  
  

   

• Initial Complaint

  10/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We joined Global Solutions LLC in 2014 or 2015; with a "free" cruise as an incentive. The cruise difficult to book, and the fees were more expensive than booking a better cabin by ourselves. This soured our desire to do business with them. When the bill came due the next year we didn't want to renew. We called to cancel. At that time, we were told that we could not cancel but could ignore the bill, and renew any time we wanted to use their services. So we ignored them for a few years and then we got a NOTICE FROM A COLLECTIONS FIRM. When we called they said it was sent in error. We called Global again and said "we want out" and they gave an email address were we HAD to send a cancellation request which we did. For a few years we were okay, but we receives a new bill on 10/03/2021. I sent another mail giving them a week to respond to cancel. It has been 10 days. I want this to end. If this doesn't work, my next call is to the Massachusetts Attorney General. Account # XXXXXXX

  Business response

  11/09/2021

  Business Response /* (1000, 5, 2021/10/17) */ Contact Name and Title: Laurie ******* -Owner Contact Phone: XXXXXXXXXX Contact Email: *************@aol.com Sent request to the membership company. This was there response. This should take care of the matter. Laurie *******/ Owner Global Solutions Hello Laurie. I hope you are well. I just changed Mr. ******* membership status to Never. This places him on the DNC list. Let me know if you need anything else for your BBB response. Cheers. Walter **** RSI Vacations 501 N Wymore Road Winter Park, FL 32789 828-785-4592 ***********@AccessRSI.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩