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ComplaintsforTropical Suites Daytona Beach
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Complaint Details
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Initial Complaint
06/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We have been waiting on the refund of our $300.00 Security Deposit from Tropical Suites since March 2022. Tropical Suites, 941 Morse Blvd., Suite 315, Winter Park, FL. 32789 ****************************** ext. ****************************************************** I have copies of the email correspondence I have referenced below. My husband and I checked out of Sunglow Unit **** on March 5, 2022, in Daytona Beach Shores, Florida ************************** managed by Tropical Suites. We had reserved this unit from January 21, 2022 through March 5, 2022. On May 9, 2022 I emailed Madeline B****** at Tropical Suites to let her know we had not received our refundable Security Deposit of $300.00. On May 10, 2022 Madeline responded via email. She apologized and stated: "I completely forgot to do the refund. Please send me your address and I will take care of it immediately" . I emailed her back on the same day providing her with our address. As of today, Thursday, June 23, 2022, I have not received the check. I have emailed her six requests for payment. Madeline has responded giving various excuses such as: June 17, 2022 - Email from Shelly H******: Madeline asked Shelly H****** if she has recut a check. Shelley stated "No, I have not. With my experience with the PO, as soon as we do the original check arrives then waiting process starts all over again". June 6, 2022 - "The check was mailed on May 26. Mail has been taking longer than usual so please be patient" . May 24, 2022 - "I am sorry but it was not printed last week but it will be this week.Business response
07/27/2022
Business Response /* (1000, 5, 2022/06/28) */ A check was mailed at the end of May. Unfortunately it did not arrive in a timely manner and never received. A new check was issued on 6/26/22 and was sent over night by Federal Express yesterday. ***** should have the check in hand. Consumer Response /* (2000, 7, 2022/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the check today from FedEx for my Security Deposit and I deposited it today.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.