Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership displaying unfair practices and discrimination during and after car sales . Once Daytona Infiniti merged with Daytona Nissan who also owns ****** ***** everything was pure chaos. I was told that my files were shredded at Daytona Infiniti when my car stopped running then I was transferred to all 3 dealerships and each person gave me a different diagnosis on my 2020 **** Fusion Hybrid. They said it was the battery , then the hybrid system . Then **** told me that his mechanics could find nothing wrong with the vehicle . This was all in one day although his ***************** witnesses the car completely dying when they jumped the day before . At that time , The engine light was on with other warning lights. When I tried to trade it in **** the general manager and his sales person ******* appeared to be focused more on finacial gain than the customers needs . My needs . I purchased a defected vehicle and put in complaints a few months after purchased and they kept claiming they had no trade in and they would contact me when they did . Then Daytona Infiniti merged with Daytona Nissan and everything became worst . They gave me insane and illogical offers for a trade in to prevent the transaction from happening. The atmosphere was uncomfortable and insulting . They were very disrespectful . Then charged me for the repairs without informing me in advance after I was told there would be no charge when I arrived . The general manager , **** never mentioned there would be a fee when he asked me to pick up the car . As a matter of fact I asked that he inform me if there was going to be a fee that my warrenty didnt cover . I think he did it out of spite because I put in a compliant with more than one person and asked that they contact the owner **** ******. His father . Who I never heard from . They even refused to give me business cards . I am totally disappointed.

  Customer Answer

  Date: 03/21/2025

   I received a call from a few associates from Daytona Nissan before Mr. **** ****** called and offered to resolve the issue today,  March 21, 2025. 
  
  I was given a complete refund for the battery .

  He then stated that Mr. ********* in the ****************** from Daytona Nissan would contact me to confirm. 

  Shortly after he did and told me that I could bring the 2020 **** Fusion Hybrid into **** ****** **** if I encountered any additional issues with my vehicle and ensured that my refund was issued. 
  

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded in my car for what I thought was the cheaper option. I needed up buying a lemon from a dealership. The radiator blew up the first month I had to harass them to fix it. When I got the car they said I had a life time warranty when I tried to redeem warranty they said my car had non le from the dealership. The manager is very aggressive very rude salesman. Im paying double for a car thats 10!years old.

  Business Response

  Date: 04/03/2025

  Thank you for your letter about a concern, we have reached out to ****** ******** and tried to help him, yes we did help him with a radiator while the car was way out of used car warranty. I am not sure if in the most recent complain how he arrives at a resolution of ********* the car did not cost that much? 

  The last time we spoke with him he indicated he was going to give the car back to the bank. 

  In regards again to the lifetime warranty we did offer him this warranty is put in place, if he needs additional information on the warranty he needs to contact the dealership for a copy. 

   

  **** *******

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 4 2023 went to pick up a car filled out loan application they said vw were approved. Gave us a payment schedule we left with the car. The contacted us a few days later and said there was a problem with the distance the Bank would not lend us the money giving us till Tuesday or they will repo car. We have 820+ wife and 790+ credit scores what is there problem. Frm ********** were arrogant will it hurt me if they take theCar I wan't nothing t due with them

  Business Response

  Date: 12/27/2023

  The customer is correct, the loan would not fund because they lived out of the coverage area of the ************.  We had other approvals that would allow us to switch to another bank. Because we used a standard law contract, we were able to send the loan to another bank and get the loan funded at the terms agreed. We gave the customer the option to bring in a draft from their bank or send to another ************ under the same terms. They chose to bring in a draft.

   

  *******************

  Daytona Nissan

  **********************

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 21024685
  
  I am rejecting this response because: They filed the loan out wrong, and I have secured a loan 3% less than the loan offered. They called my wife stating that there was fraudulent information on the loan Which they filled out and we had until Tuesday to hand them a check or a draft of a loan from a bank or they were going to repo the car. There has been no respect from this dealership. They have lied to me. I don't want them to keep messing up running my credit and bringing hard inquires on my account because they are looking for the best return on kickbacks and not the best loan for me. I got made when there person handed me a paper to sign made a comment if you are going to read this then I will just leave the papers here and come back. He asked me a question when I was reading the papers, I am visually impaired then make the statement to look at him when I am talking to him. Then says I was a racist. When I left the dealership, about 3 minutes after I left, I received a text that said, 'U are one ugly piece of s*** u will die in h*** fire "The number was ********** with was probably one of the can't trace numbers. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/09/2024

  The Dealership is aware of all the issues from both parties and events that took place regarding this transaction. We have internally dealt with the issues on our side with the employees involved. The customer brought in a draft to pay for the vehicle and we withdrew the contract from the ************* Daytona Nissan is not sending information to banks regarding this transaction.  We tried to investigate the text allegedly sent from Daytona Nissan that the customer received. We are unable to track it to anyone in our organization. Daytona Nissan apologizes for any grief this has caused the customer and be assured that we take these matters very seriously.  

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21024685
  
  I am rejecting this response because: As of 2 days ago the bank is still waiting for paperwork from the dealer.  To finalize the loan this is radicicolous.  We have contacted the bank more than once to make a payment. And get the same saying we are still waiting for paperwork from the Dealer. If I am accruing interest due to this dealer ship constant screwups, not filling forms out, and probably purposely forgetting to sent correct forms they should be responsible for it. All they are is playing games. Enough is enough. As for trusting that they did anything I really doubt it. All they had to due is look at cameras and see who picked up there cell phone at that time then look what was sent. Thank you

                                                                ********************;  

  Ps could you please make sure all the required/requested paperwork that has to go the bank of my choice has what they need. Is that asking too much just do your jobs and don't LIE to costumer's and this would never have happened.
  Sincerely,
  *********************

• Initial Complaint

  Date:06/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2010 dodge challenger for roughly 18k in February. It has been 5 months now and I still have not received the title for the car. I am making payments yet have no proof of ownership. I have called the dealership around 30 times and spoke to people regarding this. Finally got the phone number for the general manager and can't get a call back or resolution to this problem.

  Business Response

  Date: 06/27/2023

  I spoke to Mr. ******* a few days ago. My accounting office told me that in Michigan the lender holds the title to the vehicle until the loan is satisfied and the proof of ownership is your registration. He said he would call the lender to confirm. I've tried reaching back out on 3 different occasions to make sure he got closure on this issue. I haven't been able to reach him. I left a message on one of the calls stating that if in fact the retail customer holds the title we would reimburse him for a duplicate title that he can get at the tag office. I have not recieved a response as of yet.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Nissan Altima on January 10, 2023 from George and Sam salesman, and Mr. Q***** as finance. I was purchasing a newer Altima at the time, and shorty before finalizing I was approached by Mr. Q***** with another vehicle, with "less miles and warranty". After careful consideration I went forward and purhcased the vehicle. I was informed that they had just got the vehicle 2 days prior, but still went ahead with purchase. On February 10th my car would not start. I text the salesman, and questioned him again on the inspection before they can sell the vehicle, he assured me it was done, but after 30 days had not been provided any proof of such. On April 16, 2023 I drove my car less than a mile down the road and it would no longer stay running in gear. Under the impression I have a warranty, I text the finance director, and my car was towed the next day to Daytona Nissan. Shortly after I was informed by Filipe in service I had no warranty, and the 30 days had lapsed. I agreed to go for diagnosis at $245 - received a call that the issue with a torque converter solenoid - I asked for a total to repair, 4-6 hours later, I received a call from Felipe with a new diagnosis that I need a transmission replacement with a quote of almost $6,800. To put this in perspective, this vehicle was driven less than 1000 miles from purchase, and the sticker price was less than the quote of repair. Additionally, after diagnosis, and paying almost $250 for diagnosis, all calls were ignored. I was promised by Justin,. the tow driver that my car would be back to my home by end of day the following day, however, at 3pm I was told by Justin the tow driver that he was advised not to and that my car would be outside accessible for tow. After 20+ phone calls, no return call, and 2 days of missed work, I sent a tow truck on 4/20/23 to obtain vehicle. It is my opinion and the opinion of others including of others this transmission was not bad after less than 1000 miles.

  Business Response

  Date: 04/25/2023

   On January 10th 2023 Mrs. **** purchased a 2013 Nissan Altima with 68,420 miles. The vehicle was out of factory warranty due to the age of the vehicle. We offer a 30 day 1000 mile warranty as a piece of mind warranty. This warranty is designed to protect against selling a car with an issue, it would most likely show up in 30 days or 1,000 miles. 

   I spoke with our Finance Manager Thomas Q***** about the transaction. He mentioned that we couldn't offer an extended warranty in the deal based on the amount that the bank will allow the customer to finance. He did offer a 18 month payment plan for the warranty but the customer declined based on budget. 

    I have spoke to Mrs. **** about the issues with the vehicle, she stated that we gave her a diagnosis then changed the diagnosis. After speaking with the Service Advisor, he explained that the diagnosis never changed. The torque converter was locking up. Due to the Touque Converter locking up, it damaged the transmission so the total repair is replacing the Torque Converter and the Transmission. We understand the position Mrs. **** is in and conversations with our Service and Sales Department, and speaking with Mrs. ****, we are willing to refund the cost of the diagnosis ($245) and will also consider helping with the cost of bringing the vehicle here for the diagnosis. 

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  54 days I had my car from Daytona Nissan 54 days! After they gave me weeks and weeks of a run around called me multiple times during vacation to bring proof of paystubs constantly. They took my car today with no warnings max snatched the keys out my husbands hands they actually blocked the car in they definitely had it planned! Refused to give us a paper saying we didn’t willingly turn the car in. Max refused to give it! They didn’t try to work nothing out they said it’s cause my husband left his job but he quickly found another one on Monday we was in truck driving school and only had a week left he had to stop truck driving school to find a job he found a higher paying job and brought the pay stub in like they asked! I just had a baby 4 days ago as well. They said they didn’t get paid for the car… this isn’t our fault! To find out the bank didn’t found the deal. The sales man Julis said AFTER 54 days But blamed it on my husband leaving his job. They told us Monday to bring proof in we sold the other car that we had financed that they wouldn’t take as a trade in or buy so we sold it since we was happy with this car?? they refused to give us a written statement about why there taking the car and refused to work out a deal. They did ask for more money down but it’s been 54 DAYS!!! They didn’t even try to work out a deal. I told my husband to leave and we can discuss it. They blocked his car in but we was able to leave they instantly threaten him with the cops and he’d be a felon for stealing a car WE SIGNED FOR! when they snatched the keys he became stranded and im stranded at the hospital due to discharge tomorrow now my husband doesn’t have a job let alone can’t make it to finish his truck driving class so he can be on the road in a few weeks. Im hurt max & Julie extremely rude yussf was our first finance manager he left. And Sunday they gave us panda but all a sudden he had a baby! It’s unfair and they went against contract.

  Business Response

  Date: 04/14/2023

  We had an approval for the customer from the bank. While the deal was in funding, the customer quit their job. When they called to verify their job history with the employer before funding the deal. The employer informed the bank that he no longer works for the company. This resulted in the bank refusing the loan. We allowed the customer to stay in  the vehicle until he recieved his first paystub knowing that we needed to re-submit the loan for approval. After waiting for weeks to recieve the paystub, it showed he is working limited hours and didn't qualify for the loan. In addition to that, they mentioned they were selling the trade to ****** to pay the loan off but it was a settlement amount to the lender and not the full payoff. Please close this complaint. We did everything to keep this a deal. We returned all of their money and didn't charge them for usage. It's unfortunate how it played out but nothing we could have done would have changed anything.

  Regards,

  **** *****

  ###-###-#### Office

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I originally purchased a 2015 Nissan Marano platinum from the dealership in November 2022 My husband traded in his 2010 Nissan Maxima with 64,000 miles. I told them that I had lost my 2014 Ford Explorer due to hurricane Ian and we needed a car for our family. We purchased the car for a little over $20,000 and financed under our names. We originally went to look at a certain vehicle at the dealership, but then we’re talked into the 2015 vehicle that had a couple of problems that the dealership said they would fix, one including the liftgate would not open they said to bring it to the dealership within two days which would have been Monday. When we got there They had no idea we were coming and then they called the manager and the manager said to give us a loaner car and they would fix it then it came a few days later and I called and they still hadn’t fix the car and they had us come and get another loaner because we already had that one for 3 days. So 2 loaners for 3 days. And then we finally got our car back the day after we got it back the air conditioner went so we had no air. So we brought it back to the dealership and they offered to give us another loaner car for the third time and I told him no. They offered to trade that car, so they traded our 2015 Nissan Marano platinum in toward another car, which they showed us another 2015 model, and that one was in worse condition than ours was the tires were bald, The front seat had a tear in the leather, It had more miles on it so I told him no. We found a 2019 Murano on the lot that we financed for $32,000 Dec 14The finance guy wasn’t in that night so we had to come back. Then we went back and ran our credit again. Then the finance company called and said they decided not to go through with our loan, So we had to go back and run it again for a total of 4x Since then our car had a leak in the sunroof and they fixed it. Only to have another leak, And told them we had bald tires and loud clank under car.

  Business Response

  Date: 03/09/2023

  We are working to resolve the customers issues. Trying to set up an appointment. 

  Customer Answer

  Date: 03/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:12/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like the dealer to correct the fault they have made when we stayed the vehicle was for myself and the dealer still put my co-signer on the title as primary without my knowledge and put the tag without my knowledge. I as a 23 year old was the one who put down the 5 thousand. I am also the one pay thing car not and everything with the vehicle before my mother took it since the dealer made this mistake. I pay ****** on the car note and 260 on the car insurance through cash app to my mom's partner. You If this can not be done then I would like a settlement amount for emotional distress and depression I have gone through because of the issue they have caused doing this.

  Business Response

  Date: 12/19/2022

  The way the deal was approved was with the mother first on the loan, the car has to be titled the way its contracted. I called her mother to discuss looking at re-contracting options to put the tag in *********'s name first,she said she wants to keep the registration the way it sits. It was not a mistake it is the way the deal was approved.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 25, 2022 I bought a vehicle costing over 38k which I financed. It's been almost 4 months and the financial institution still hasn't received the title so I'm unable to register the vehicle and get tags. I've had to leave the vehicle sitting in the driveway once the temporary tag expired. I'm still required to pay the bank for a vehicle I cannot use. I've called them three times and cannot get a resolution. I cannot visit the business as I live out of state. I told them they could come and get the suv since I've waited so long and they broke our contract by not providing the title. The guy that sold it to me started yelling at me and told me I just wanted to get out of paying my bills so I ended the call.

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 5, 2022/11/21) */ We have been in contact with the customer several times notifying him that in his state, they require a vin number inspection. He can have that done at any franchise car dealership or at the DMV in his town. Until this is complete, they will not process the tag work. Consumer Response /* (3000, 7, 2022/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business did not contact me about this issue. They contacted me once regarding the down payment. I contacted them several times asking where the title was. They insisted the bank had it and told me they'd send a second 30 day tag in the mean time to give the bank time to send me the white title. They sent the second 30 day tag and when it was about to expire we contacted them again and they still insisted we needed to call the bank. They did not mention that we needed an inspection until we made a complaint. If they had told us we would have gotten it months ago so we could get tags instead of wasting money paying for 2 additional 30 day tags from Ohio and paying payments on a vehicle that had to set for long periods of time while waiting. Business Response /* (4000, 9, 2022/11/30) */ We received the vin verification letter it was sent to the Ohio office, once we get the information back, (5-7 business days) we will overnight the package to the address on file Consumer Response /* (4200, 11, 2022/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm glad they're finally attempting to resolve a problem we have tried months to resolve. But I've paid $750 a month for 4 months on a car I couldn't drive but half the time. Reimbursement of all or at least part would be nice to help cover their mistake.

• Initial Complaint

  Date:05/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an electric car from Daytona Nissan in March, and ever since that day, I was blowing up the phone of the person who sold it to me who was ignoring me, because they forgot the charger for the car. Simple mistake. But what makes me mad, is that they will not give me the charger for my car. They gave me the bracket to install the charging cord onto a wall but they didn't give me the actual cord. I've called, emailed, texted, EVERYTHING and all I get is a stupid response like " oh that's above my pay grade. The person who sold you the car no longer works here" I've contacted another Nissan dealership too and they said electric cars are supposed to come with the charger. I'm extremely frustrated and all I want is my damn Nissan Leaf car charger.

  Business Response

  Date: 07/01/2022

  Business Response /* (1000, 5, 2022/06/07) */ Daytona Nissan purchased a charging cable for Mr. *******. Please close this complaint. This vehicle was sold pre-owned the previous customer either kept the cable or when it was new, it wasn't an elected option on the original order from the factory.