ComplaintsforSunshine 811

• Initial Complaint

  03/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Problem thats theres a defunct gas main on the south side of a residence that has been requested three times to mark the entire way both before and after hurricane ***, the 4th time an actual 811 ******* with a specific sensor refused to mark gas main and suggested the area gas provider be called, which I did and filed an order and has been a no show for 3 months now. I need no install fencing and this is a big Problem because No One Will Assume Responsibility for this ticking time bomb, I have 13 trees to remove from hurricane *** and I cant and becoming in violation for my ************************ I need a resolution, I need the line entirely marked, removed, inspected mostly MARKED and how Deep 18, 24 or up to 100 feet, which one please. Any help is greatly appreciated

  Business response

  04/04/2024

  RE: complaint #********
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience and frustration this may have caused homeowner *************************, and we want to help solve the issue she is having. In addition, we want to clarify the specific role of Sunshine 811 and the outreach and coordination weve already done to assist in this matter.
  
  First, its important to understand that Sunshine 811 is a non-profit notification center created under the Underground Facility Damage Prevention and Safety Act, Chapter 556, F.S. Sunshine 811 maintains a toll-free number and a 24/7 online system to process locate ticket requests and coordinate with member utility companies of pending excavation projects so they can locate and **** buried utility lines (ultimately protecting the underground infrastructure). As such, Sunshine 811 does not locate or **** underground utility lines. 
  
  With regard to homeowner *************************, Sunshine 811 records show that we received one locate ticket call from her and a locate ticket call from a contractor both requests were processed and transmitted to the proper utility. Its our understanding that the utility locator (not a Sunshine 811 representative) did go to the home. Its also our understanding that there is an issue with a defunct gas facility, which could be why the lines were not ****ed. Additionally, we want to share that our safety and education liaison for Central ******* called the homeowner twice (and left voicemails) to help guide her through this process and recommend the best next steps.
  
  
  Another option for the homeowner is to hire a private facility locator to physically locate and **** the underground lines/facility. For a list of companies that locate private facilities,visit ***************************************************.
  
  We hope this brings clarity and understanding to the homeowners issue and helps resolve this matter.
  
  Thank you.  

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