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Business ProfileforHyla USA
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1262 E Newport Center Dr, Deerfield Beach, FL 33442-7727
- BBB File Opened:
- 3/9/1999
- Years in Business:
- 23
- Business Started:
- 2/1/2001
- Business Incorporated:
- 2/1/2001
- Type of Entity:
- Corporation
- Alternate Business Name
- Gassmann, Inc.
- Business Management
- Mr. Hartmut Gassmann, President
- Ms. Arlene Rodriguez
- Contact Information
Principal
- Mr. Hartmut Gassmann, President
Customer Contact
- Mr. Hartmut Gassmann, President
- Ms. Arlene Rodriguez
- Additional Contact Information
Fax Numbers
- (954) 571-5552Primary Fax
Email Addresses
- Primary
- (954) 571-5552
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/19/2023
- Complaint Type:
- Order Issues
- Status:
- Unresolved
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Cathy T
06/16/2024
Hyla USA Response
06/17/2024
Dear Mrs. *******,
We are sorry to hear about your experience.
HYLA Air & Room Cleaning are virtually maintenance free with a patented self-cleaning separator - just add fresh water and let it clean itself! As long as you run the HYLA with clean water, and after use empty the dirty water and rinse the water pan, there is absolutely no need for semi-annual service.
Usually odor only develops when the water is not emptied after use, and bacteria are allowed to build up in the dirty water. If left for a longer period of time this might penetrate into the plastic. Please feel free to contact us toll-free 1-888-TRY-HYLA with your HYLA's serial number to evaluate your specific situation. We are confident that we will find a solution for you.
Return policies may vary by state and local independent Distributorship. If you purchased your HYLA in an in-home demonstration, there should always be a return policy unless you purchase some type of clearance or open box item.
Any type of warranty (i.e. lifetime guarantee) outside of the factory warranty stated on your warranty card is offered by a third party. Please double check your lifetime guarantee documents and file any claims according to the procedure described.
Should you have any further questions, please do not hesitate to contact us directly toll-free at 1-888-TRY-HYLA.
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