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ComplaintsforDermalbody Skin & Laser LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/31/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought Body Cavitation (3 sessions) , Body heat wrap (3 sessions), chemical peel (3 sessions) and Gluthation Shots (3 shots). ******* and ***** were very nice. Over the course of my sessions, I realized that the body cavitation did nothing to me. The body wrapping was a mess and my feet were burning. When I expressed my concerns and asked how many sessions I had left, there was not records of what I bought and what were used. Finally, they created a record sheet were the number of sessions I bought were changed. From the 3 chemical peels sessions, they used one session for testing my face and reaction. This one session was a total waste out of the three sessions and my face did not even peel once. They did not make up the lost session. I swapped my left over body cavitation for an additional chemical peel and I did not receive this service. The three sessions I bought were later changed to two sessions and the prices I paid do not match the services. Every time I make an appt, they always cancel because of classes and medical reasons. I have texted many times but they stopped responding. I received only one Gluthation Shot and I have two remaining, plus $160 credit from the body wrap . I kindly ask that they refund me the two shots and my $160 credit and we part ways since I cannot make any appts nor am I getting any responses from my text messages. Thank you.Customer response
05/02/2024
This business has charged me for services in advance. They did not comply nor do they pick up my phone calls when I want to schedule services. Please return my money.
Dear BBB,
Are they allowed to keep my money without providing services I paid for?
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.