Business ProfileforMobility Scooters Direct

I purchased a mobility scooter from Mobility Direct on Feb. 6, 2024. Per their website, "We take pride in offering tax free sales, complimentary shipping, and a 1-year in-home repair contract. This means that if any issues arise within the first year and it qualifies as a warranty claim, we will promptly dispatch a technician to your home to address the problem". I have had a problem with the right side mirror from the time it was delivered to me. It has always been up to high and I could not see out of it to see what is coming behind me. Compared to a clock, the mirror was in the 1:00 position, when it should be somewhere between the 2:00 and 3:00 position, so all I can see is the sky. I have tried and tried for just over a month now to lower the mirror down by myself by turning it around and trying to move it downwards, but it will just not move. So finally today, March 19, 2024 I called Mobility Direct to ask them to send a technician. We spent several hours going back and forth with me sending them pictures of the mirror via an email and then phone calls and finally in the end, they refused to send out a technician. They claim that the mirror is not under the warranty issues that qualify for an in-home visit from a technician. This is absolute nonsense and blatant taking advantage of seniors. They are only too happy to take your money for an expensive scooter, but then will not live up to their end of the deal and stand behind their products with service. I paid $3749.00 to Mobility Direct for this scooter and can't even get them to fix this mirror for me. To expect any senior with mobility issues to try and do repairs themself is not acceptable and poor business practices, plus false advertising with their product. paid an extra $200 for white glove delivery, which means that the scooter was shipped to a outside company that they work with for deliveries to unpack and assemble the scooter because I could not do it myself.