ComplaintsforSun Sentinel

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Initial Complaint
08/31/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I never signed up for for Sun Sentinel newspaper. I do not know how it started. Once I noticed, about 5 months later, I went on their website and cancelled the subscription. I was billed again and called customer service and they told me it wasnt cancelled. So they cancelled it (again) and I asked for a refund and they refused and were rude and unapologetic. I mailed them bank statements and wrote them that I had no email receipts of the subscription but they still refused to give me even a partial refund.
Business response
09/14/2023

September 14, 2023

Our sincere apologies regarding any misunderstanding or frustration associated with your former digital Sun Sentinel subscription.

After reviewing your concern and information reflected on your former digital subscription, it seems a digital order was received from our subscribe offers available online of which at that time the customer is required to input their credit card information for billing as well as agree to the disclaimers and our Terms and Conditions. Due to this new start received, a digital subscription was created and billing processed as designated by the subscriber. Due to our no refund policy, your cancellation request was handled by Customer Service effective August 6th during your contact preventing any further payments to be processed but does not back date any credits or refund payments as the digital online access is available during that time frame. Your feedback is being reviewed by our ***************** and proper course of action will be taken, if needed.

Once again, our sincere apologizes for any misunderstanding. If you would like any further assistance, please contact our Sun Sentinel Customer Service Department at ************.

Sincerely,
******
Executive Resolution Center
Initial Complaint
08/29/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid in full for a 1 year home delivery subscription. I received the paper for 5 months. I subsequently received a bill almost equal to what I paid for a years subscription.I called customer service (offshore) and was told it was a surcharge I could pay it or stop receiving the paper. I asked for a refund and was told they wouldnt do that.I asked that they live up to their contract and cancel the subscription when the contract ends. They wouldnt do that either.I want a REFUND for the balance of the contract that they didnt perform.They have NO US customer service person to speak with.I do have a copy of the contract if it is necessary.Thank You in advance for your help.*****************************
Business response
09/11/2023

September 11, 2023

Our sincere apologies regarding any inconvenience or misunderstanding associated with your Sun Sentinel subscription.

After reviewing your concern and information reflected on your home delivery account, ********************************************* did provide assistance to your billing circumstance of which your paid thru date was extended due to your feedback. Once again, please be advised that the delivery surcharges are part of the disclaimers as well as reflected on our Terms and Conditions on all bill statements and coorespondence. As per our conversation, this information was discussed and your feedback is acknowledged regarding the additional charges which would shorten your paid thru date on your promotional subscription.

Your feedback regarding your customer experience is being reviewed and proper course of action will be taken, if needed.
Once again, our sincere apologizes for any misunderstanding. If you would like any further assistance, please contact our Sun Sentinel Customer Service Department at ************.

Sincerely,
******
Executive Resolution Center
Initial Complaint
08/28/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business is littering on my property. I have made repeated attempts and requests to get them to stop throwing papers with the words *************** on them, onto my yard, for me to have to throw in the garbage after its been soaked by my sprinklers and is illegible anyway. STOP DELIVERING THIS. Shouldnt it just be an email anyway???
Business response
09/08/2023

September 8, 2023

Our sincere apologies for any inconvenience you have experienced due to the ongoing free deliveries by the Sun Sentinel.

This complaint and feedback has been forwarded to the local Distributor and ******************* to cease immediately all the free deliveries to your residence. After researching your information, there are no active accounts reflected in our system associated with your residence at this time. Also, thank you for your feedback as this will be reviewed, and the proper course of action will be taken.

Again, we apologize for any inconvenience caused and if you have any further issues, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.

Thank you,
******
Executive Resolution Center
Initial Complaint
08/24/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have reported this problem many times before. Nothing has chnged in the past year, Same old lingo of lies...#1 lie...paper will be delivered before 11am that day, NEVER DONE. #2 lie ...paper will be delivered the next morning...NEVER DONE...#3 lie, today...paper will be delivered this afternoon, NOT DONE and NOT EXPECTED TO BE DONE. This is only one of a multitude of complaints...and #4 lie...I would get a phone call from the Delivery Dept....NEVER HAPPENED. Please do something to disipline the people involved...it is a terrible way to run a business.
Business response
09/06/2023

September 6, 2023

Our sincere apologies regarding any inconvenience or frustration regarding your Wednesday and Sunday home deliveries.

Your account is being reviewed for the delivery concerns your provided within this complaint with your local Distributor. Please be advised since there are open routes possibly causing delivery delays in your local delivery area at this time your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed missed delivery complaints and credits during your contact with them which has extended your paid thru date at this time. Your feedback you provided is being reviewed and proper course of action will be taken, if needed.

I tried to contact you regarding this matter but reached your voicemail. Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

Thank you,
******
Executive Resolution Center
Customer response
09/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
It took my complaint to the BBB to get a response to all my calls to their customer service #...I never heard back from them for two years! As long as things keep going the way they have been for the last week all will be great. . BRAVO to the BBB.!!!!
Sincerely,

***********************
Business response
03/11/2024
March 11, 2024

Once again, sincere apologies regarding any inconvenience or frustration associated your Wednesday and Sunday with unlimited digital subscription.

The information provided within this BBB Complaint and your Sun Sentinel subscription is being reviewed for the delivery concern(s) with your local Distributor. Please be advised since there are open routes possibly causing delivery delays in your local delivery area at this time your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Customer Service has processed missed delivery complaints and credits during your contact with them which has extended your paid thru date of July 17, 2024. Your feedback you provided is being reviewed and proper course of action will be taken, if needed.

I tried to contact you regarding this matter but reached your voicemail. Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.

Thank you,
******
Executive *****************
Initial Complaint
08/10/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We are elderly people who are disabled. We have tried to contact Customer Service many times but keep being transferred to an overseas call center. They promise a call back, but we never get one. They are unable to resolve past issues.We have been loyal customers to the Sun-Sentinel. We were never told, but just noticed our bill kept going up and up and have been charged the following for a three-month subscription; it is now over six times the amount bills. Our neighbor pays $1 for 3 months and another pays $60. We are being charged outrageous and unconscionable amount for elderly disabled people living on fixed income and we are now unable to pay for some medications because of the 2023 and 2022 charges. Can someone at Sun-Sentinel please help us. 5/24/23 $360.54 3/6/23 $252.66 12/19/22 $252.66 10/3/22 $165.48 7/22/22 $165.20 5/3/22 $165.20 2/11/22 $ ****** 11/29/21 $113.49 9/23/21 $82.14 7/6/21 $82.14 Additionally, many times over 2022 and 2023, we never received papers. Can you please help us with the past billing. We are sincerely hoping someone can help us. This has caused us to be very upset and sleepless nights.The account is under ****************** and I tried to look for the account number, but only got a support ID which is as follows: 7BA7B07B-2F04-486B-A188-5E9D94BF77B6. We would respectfuly request a refund of $1472 for 2022 and 2023.Sincerely,***** and *******************
Business response
08/23/2023

August 23, 2023

Our sincere apologies regarding any frustration regarding your Sun Sentinel home delivery subscription.

Your feedback and information provided within your BBB Complaint is being reviewed.

Please be advised that all our subscriptions are CONTINUOUS, which means your subscription will continue and you will be billed until you contact us for any delivery and/or billing adjustments to your account. These Terms and Conditions are available on all correspondence and billing statements. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc. As you have sign up for our EZ Pay program whereas payments are automatically charged, you would have received an advanced notice two weeks prior to the payment processing to your account. Any changes to your billing amounts would be reflected on your invoiced advanced notices. After reviewing your account, there were no communication reflected regarding any delivery or billing concerns during any contact with the Sun Sentinel. Due to the information you provided and in the interest of fairness, I was able to authorize a lower weekly rate to your subscription which has extended your paid thru date. Customer Service will be contacting you directly within the next **** business days to discuss your billing concerns and request for further assistance.

If you would like any further assistance, please contact our Sun Sentinel Customer Service Department at ************.

Best Regards,
Katina
Executive Resolution Center

Customer response
08/24/2023

Complaint: 20449834

I am rejecting this response because: I never received notice of an increase of rates for over 15 months, when I finally was notified of such a substantial increase, I called your foreign call center several times and spoke with representatives who I found difficult to understand. When I asked for someone in ***************** to handle my issues, I was told it was not an acceptable procedure.
Kindly contact me at ************ to further discuss this problem because you have not made an acceptable solution,

Sincerely,

*******************
Business response
09/01/2023

September 1, 2023

Once again, sincere apologies regarding any inconvenience or misunderstanding associated with your Sun Sentinel home delivery subscription.

After reviewing your subscription and the information provided within this BBB Complaint, advanced billing notices for your EZ Pay automated payments associated with your account for your billing are reflected on your subscription dated July 25, 2023, May 9, 2023, February 19, 2023, December 4, 2022, September 18, 2022, July 7, 2022, April 18, 2022, January 27, 2022, November 14, 2021. These billing advanced notices reflect your billing details as well as are reflected online associated with your account automated payments which would be reflected on your own credit card statements once processed.
Please be advised that all our subscriptions are CONTINUOUS, which means your subscription will continue and you will be billed until you contact us for any delivery and/or billing adjustments to your account. These Terms and Conditions are available on all correspondence and billing statements. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc. As you have signed up for our EZ Pay program whereas payments are automatically charged, advanced notice two weeks were sent prior to the payment processing for your account. Any changes to your billing amounts would be reflected on your invoiced advanced notices. After reviewing your account, there were no communication reflected regarding any delivery or billing concerns during any contact with the Sun Sentinel. As Customer Service was trying to contact you directly but calls were disconnected on several occasions, contact happened by email of which you received communication confirming that your weekly rate was lowered as well as your paid thru date associated with your subscription.

If you would like any further assistance, please contact our Sun Sentinel Customer Service Department at ************.

Best Regards,
Katina
Executive Resolution Center
Initial Complaint
08/07/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Sun Sentinel posted an employment ad and is using my business' phone number. This is costing me money as the number is tied to an answering service that charges me per call they receive. I have tried calling Sun Sentinel a number of times and their customer service department refuses to put me in touch with their HR department. I have also emailed the the email address that is given when you do get through to HR and that address is invalid.
Business response
08/20/2023
August 20, 2023
Our sincere apologies regarding any inconvenience or frustration associated with the Sun Sentinel .
This information is in the process of being reviewed and any further information or course of action will be forwarded to you directly.
Should you have any further concerns, please do not hesitate to contact our Customer Service Department at ************.
.
Thank you,
******
Executive Resolution Center
Initial Complaint
08/07/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was repeatedly called by the Sun Sentinel to update my card information for my subscription. I let them know I do not want to update it because I would like to cancel my subscription. They had said that would be a separate phone call and they could not help me. After months of receiving these calls, I look at my bank statement to see they did charge my NEW card for $22. I was under the plan that was $5/week. I asked how they could have possibly charged a new card and they had let me know they used my bank information! I had never provided ANY account or routing number, let alone AUTHORIZED them to use that information. Now while asking for a refund, they are saying I need to enter new card information because they have nothing on file. I asked why not refund the bank account that they were not authorized to use, and they said they didn't have that information either. During this process I was intentionally hung up on TWICE after the representative raised her voice at me. I have yet to speak to any manager who can advise on the situation, and was told I would receive a call back, which I have not. They used information I did not provide nor authorize, and are refusing to give me clarity on the situation or talk to anyone who can address this directly.
Business response
08/21/2023
August 21, 2023
Our sincere apologies for any misunderstanding or frustration you have experienced with your former Sun Sentinel subscription.
After reviewing your feedback as well as your account, it seems your account was cancelled effective August 9, 2023 as per your contact with Customer Service. A full refund in the amount of $23.15 has been processed of which will be refunded within the next 30 days. Due to the feedback you provided, all Customer Service calls will be reviewed and proper course of action will be taken, if needed.
If you would like any further assistance regarding this matter, please contact Customer Service at ************.
Thank you, ******
Executive Resolution Center

Customer response
08/21/2023

Complaint: 20433304

I am rejecting this response because: I did not consent to Sun Sentinel ACCESSING MY BANK ACCOUNT information. This was never provided from me nor authorized, only my debit card number. This has never happened with any subscription service I have ever worked with, not to mention this is ILLEGAL. I have attached a picture of the law stating that. I actually had a conversation with a representative, and when I said "this is illegal" the representative says "yes I know." !!!! Acknowledgement of illegal activity is incredibly alarming, and I expect this to be handled accordingly even if it goes to a legal team.

Sincerely,

*****************************
Business response
09/01/2023

September 1, 2023

Once again, sincere apologies for any misunderstanding or frustration you have experienced with your former Sun Sentinel subscription.

After reviewing your feedback as well as your Digital only subscription, all terms of sale is provided with your digital account agreement as well as reflected within the Terms and Conditions associated with your former subscription. Terms and Conditions are available on all correspondence and billing statements. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc. Effective August 9, 2023 as per your contact with Customer Service, your account was cancelled and a full refund in the amount of the last payment of $23.15 has been processed. This refund will be applied back within the next 30 days due to our standard processing times. The feedback you provided is being reviewed and our ***************** has not been able to locate any calls with any discussions or emails which reflect a confirmation of this type of activity as you have stated within your BBB Complaint. When account was started the payment was submitted by the customer for processing associated with the ** Pay agreement with your account for automated payments therefore payment was processed with the information associated with the account.

If you would like any further assistance regarding this matter, please contact Customer Service at ************.

Thank you, ******

Executive Resolution Center

Customer response
09/05/2023

Complaint: 20433304

I am rejecting this response because: I am still being contacted by Sun Sentinel about my subscription, multiple times a day. I understand the information you are relaying, but if my account was cancelled, why am I still being contacted? I will be sure to go over the fine print of terms and conditions, but considering you had advised already once that my account was cancelled, this is very concerning that I am still being contacted. I also have yet to see a refund.

Sincerely,

*****************************
Business response
09/12/2023

September 12, 2023

Once again, sincere apologies for any misunderstanding or frustration you have experienced with your former Sun Sentinel subscription.

Sun Sentinel was contacting you to confirm your mailing address information as a refund check is being processed and mailed to you in the amount of $23.15 due to this circumstance. Due to your feedback, I have provided and updated your mailing address as it is reflected within this BBB Complaint to prevent ant further contact. Therefore, a refund check will be mailed to you and should be received within the next 30 days due to standard processing and local mail schedules.

Sincere apologies for any further inconvenience. If you would like any further assistance regarding this matter, please contact Customer Service at ************.

Thank you, ******
Executive *****************
Initial Complaint
07/24/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This is an email I sent twice to the execs at the Sun Sentinel. I never received a response. Account #********** - I WILL NOT DEAL WITH *****!********************* <*******************************************************>Fri, Jul 14, 11:26?AM (10 days ago)to janderson, ********** Dear ***************** am a subscriber of the Sun Sentinel who has a problem. I will NOT deal with your customer service in *****.On 6/09/23, my iphone was hacked and the hackers got into everything - wiped out my phone, put charges on my credit cards, tried to withdraw money from my bank and Paypal accounts, etc, etc. I have had to put a lock on all of my credit cards. Therefore, the bank declined the latest charge from the Sun Sentinel. I do not see a place on the Sun Sentinel site to put in a new credit card. Your customer service in ***** is unprofessional and shady to say the least. Every month my subscription price is raised. I have called the customer service # numerous times and spoke to your people in *****. They promised me a lower rate but I NEVER see that lower rate. I'm still charged the higher price. Many times they tell me that they need my credit card # to offer me a better rate. SCAM!!!! Why do they need my credit card information if my credit card is already on file and I am automatically charged?I will only renew my Sun Sentinel subscription if I am offered a lower rate. $56 every 2 monthsis too high, especially for a senior. If that happens, I then need a secure website to enter a new credit card #.Thank you for your help in this matter. Best regards *********************
Customer response
08/03/2023
Hello:
As you can see by the attachments, Sun Sentinel is now trying to double bill me. You see the Sun Sentinel charge on my credit card and the second attachment shows that Sun Sentinel is going to rebill me for that amount and for the next month's papers.
Logical next step would be to contact customer service. Wrong! As mentioned in my previous complaint, Sun Sentinel customer service consists of scammers in another country. They tell you want you want to hear and you never see what they promised you - or worse- is when they ask you for your credit card over the phone when my credit card is already in their system.
Thank you
*********************

Business response
08/13/2023

August 13, 2023

Our sincere apologies for any inconvenience or misunderstanding associated with your Sun Sentinel home delivery subscription.

After reviewing the information you provided it seems Customer Service did update the account with the discussed agreed upon weekly home delivery rate. Due to the additional feedback you provided, you will be contacted to discuss your concerns further within the next 10 business days.

In the meantime, if you would like further assistance, please contact the Sun Sentinel Customer Service at ************.

Thank you,
******
Executive *****************
Customer response
08/14/2023
This response is BS! It does not resolve anything and they are lying.
My subscription rate does NOT show the lower price I spoke to them about on the phone. $56.82 is too much for a senior to pay for a monthly delivery charge for a newspaper.
************ is the number I originally complained about. I am not interested in calling *****. They tell me one thing and then it does not happen. They ask me for my credit card to make any changes. Why??? My credit card is already on file. I need to change my credit card for my automatic payment and I will NOT give them my number over the phone. I will only provide my credit card info over a secure server.
Thank you.
*********************

Customer response
08/14/2023

Complaint: 20368669

I am rejecting this response because:
This response is BS! It does not resolve anything and they are lying.
My subscription rate does NOT show the lower price I spoke to them about on the phone. $56.82 is too much for a senior to pay for a monthly delivery charge for a newspaper.
************ is the number I originally complained about. I am not interested in calling *****. They tell me one thing and then it does not happen. They ask me for my credit card to make any changes. Why??? My credit card is already on file. I need to change my credit card for my automatic payment and I will NOT give them my number over the phone. I will only provide my credit card info over a secure server.

Sincerely,

*********************
Business response
08/22/2023
August 22, 2023
Once again, sincere apologies for any inconvenience or misunderstanding associated with your Sun Sentinel home delivery subscription.

As per our phone conversation, I have further adjusted your weekly home delivery rate as well as adjusted your outstanding balance. Another invoice will be mailed to you with this updated information within the next ***** business days reflecting these changes. Your account has been removed from our EZ Pay payment program as requested due to the feedback provided and your concerns. Also, you were advised that rates are subject to change so if you need additional assistance in the future you would need to contact Customer Service to use our automated phone system or speak to a live Agent for assistance. You were satisfied with this resolution at time of our call.
Please contact the Sun Sentinel Customer Service at ************ for any further assistance regarding your subscription.

Thank you,
******
Executive Resolution Center
Customer response
08/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer response
08/22/2023
The link takes me to a page where I would leave a review about a business, not the BBB
Initial Complaint
07/10/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was billed for the Sun Sentinel 06/19/2023 for a w/F paper which i never received. I called and spoke to customer service on 6/27/2023 and he said he would cancel the paper and the billing on confermation #**********. i just received a bill again 07/10/23 acct # ********** for ***** i called again to say its been taken care of on 06/27/23 the person i spoke to hung up on me because i said i am not paying for something i never received
Business response
07/22/2023

July 22, 2023

Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with your former Sun Sentinel subscription.

After reviewing the information you provided as well as your former Sun Sentinel Wednesday and Sunday account, I have adjusted your account and applied a credit adjustment for the outstanding balance on the former subscription in the amount of $20.49. No remaining balance is reflected at this time and your former account is in good standing.

Your feedback regarding your customer experience is being reviewed and proper course of action will be taken, if needed.
Once again, our sincere apologizes for any misunderstanding. If you would like any further assistance or to restart your account, please contact our Sun Sentinel Customer Service Department at ************.

Sincerely,
******
Executive Resolution Center
Initial Complaint
06/12/2023
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am a longstanding subscriber to the Sun-Sentinel newspaper and billing is automatically charged to my debit card, and automatically renewed. Last year, in trying to manage my budget, I took a look at this subscription and realized I was being charged over $700/year, which wasn't worth it for only a weekend subscription. I called on 12/22/2023 to cancel. Instead, I ended up keeping my subscription, but at a rate of $109.87 which would expire in August 2023. [Phone call ref. no. 0928Z514215]. Because the account is automatically billed, it is easy for SS to **** up prices if you're not paying attention, so I paid close attention. On May 4 this year, I was billed for $25.10 and on May 30 again billed for $25.07 which I found unconscionable. Two ******** worth practically HALF my subscription?! On May 30 I called to get these charges reversed, and re-iterated that as soon as my subscription ran out in August, I wanted to cancel. Instead they have canceled me outright. I am highly frustrated because I am PAID through August. I would like not only the two refunds discussed ($25.10 and $25.07) but also a pro-rated refund for them canceling me earlier than August 2023. Their billing department is located offshore and I do believe there is a communication issue and things are getting "lost in translation". I seek resolution but I don't want to talk to them anymore, which is why I'm contacting BBB. Thank you.
Business response
06/20/2023

June 20, 2023

Our sincere apologies for any misunderstanding or frustration you have experienced with your former Sun Sentinel home delivery subscription

After reviewing your home delivery account as well as the information you provided within this BBB Complaint it seems the paid thru date was shorten due to the additional charges associated with your subscription. These additional costs, which shorten your paid thru date, are associated with the Premium Issues and reflected within your account disclaimers and Terms and Conditions. Please be advised that these premium charges were implemented to help defray print and delivery costs associated with these special issues that our readers have come to enjoy. Criteria and details regarding these special premium issues are noted on all our Billing Statements and any other correspondence. It seems Customer Service cancelled your subscription due to your contact effective June 1, 2023. In the interest of fairness, I have process a refund of the last two payments plus prorated amount of $11.85 which would provide a total refund in the amount of $61.85 which will be applied back to the credit card charged within the next ***** business days due to our standard processing times. Your feedback regarding your customer experience will be reviewed and proper course of action will be taken, if needed.

Please be advised that your subscription is continuous therefore delivery continues at the next available rate unless you contact the Sun Sentinel for cancellation or any further assistance. Your account was also part of our EZ Pay program so your payments would have been automatically processed.

If you would like any further assistance, please contact our Sun Sentinel Customer Service Department at ************.

Best Regards,
Katina
Executive Resolution Center

Customer response
06/23/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

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