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ComplaintsforStorm Proof Roofing and Construction Services, Inc.
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
We had Storm Proof Roofing put a new roof on our house in 2019, at a cost of $49,750.00,--not an inconsiderable sum of money for us. We signed a contract on May 6, 2019. We were issued a 12 year warranty, #JK-2299-20, to expire on Jan 7, ****. Both my husband and myself have called and left messages numerous times, this year and over the past couple of years, at ************, because we have various spots on our ceiling. The owner's name is ***************************. We have not received a call back. I am very disappointed in this company. I notice he has the logo of the BBB on his business card.Sincerely,***** & ******************* ************Business response
11/21/2022
We were sorry to hear of your frustration in trying to reach **, unfortunately as explained we had not received any message prior to this complaint, nor did we receive any email informing us. Upon being made aware of this issue, the owner personally went out to the location at the client's earliest convenience, upon inspection it was determined the stain on the celling was from previous leaks prior to the roof being replaced and there was no active leak. The ceiling had never been repaired after the roof replacement was completed and the roof was replaced due to active leaks. We also went into attic and opened roof and confirmed there was no leaks, As a preventive measure our company re sealed area and re-installed tiles at no cost to the client. Please do not hesitate to reach us if you have issues as we have been in business 30 plus years and honor all are warranties. We can be reached at ************ (Palm Beach), ************ (Broward) or by email at *******************************************************.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.