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ComplaintsforNational Theft Search & Recovery
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Complaint Details
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Initial Complaint
04/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Sent me unsolicited mail to scam me out of money and give them personal information about a car purchase.Business response
04/25/2022
Greetings, we have received your complaint. Unfortunately, we were not able to identify your mail file from the lack of information provided.We would like to add though; if youve received a notice from us in the mail there is a reason why. If you would have called in, you most likely would have found that we have the information, (without requesting anything from you); to be able to register vehicle for services for anti-theft and recovery services with access to the National Theft Search and Recovery Database. Which is used to be prepared for a growing possibility of vehicle larceny in the area where you acquired the vehicle or where you reside. We offer a wide array of services to improve the vehicle ownership experience. Unfortunately, weve received similar negative claims in the past and have made some substantial improvements on how we contact prospects for services and its not noticeable to the more recent recipients. If we were running any form of scam, we would have been shut down years ago. It is also unfortunate that an untrue claim is made public without any supporting proof. This is the internet though and anyone has the right to their own opinion. We understand you have seen these negative claims and it may have caused you to add your complaint to the list. We also understand the information you have reviewed has caused you to have a distaste for how you were notified by us about the services made available to you through our company. We would be happy to place you on our do not contact list if youd be willing to contact us with the address where the mailer was sent so we can identify your mail file to resolve this for the future. With receiving our mailed notice, we urge you to do some due diligence in your area about the increase in vehicle theft and take the steps to put something in place to help prevent theft; in addition to what came from the vehicle manufacturer.
Lastly, we wish you all the best with your vehicle. Please, feel free to reach out for more information.
Administration Department
National Theft Search and Recovery
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.