Business ProfileforBTW Framing & Trim, LLC

On March 18th we hired BTW Framing and Trim, (Randy was his name) to fix a bathroom floor. He was supposed to pull out tiles, put in 3/4 inch plywood, to replace part of the floor by the shower, then level the floor and use my existing tiles to replace what he pulled up. It was a 4ft area. 2 guys, not Randy, showed up and proceeded to try to fix the floor which took 3 days. They did not use 3/4 inch plywood nor did they level it and instead just used the floor glue as a leveling agent which just made it unstable and squish through the tiles. It was a mess. Randy said it would be fine and he would fix it if he needed to. We called and told him that it wasn’t working and he needed to fix this. Well, he used up all our remaining tiles to match the existing tiles and they were ruined so he said to go pick out new tile at Lowe’s and he would just redo the whole bathroom floor. I picked out tiles and let him know what I wanted. Every week we called for him to come back out and every week he had an excuse why he couldn’t. He finally showed up May 16th and proceeded to put in an entirely different floor than what I wanted. He worked for one hour, left, with all of his stuff scattered in my driveway, came back 4 hours later, worked for 3 hours, never finished the job, put in broken tiles, didn’t even the floor out, left all the baseboards and molding in my bathtub and we haven’t seen him since. One phone call from him 2 days after he left the job telling us he has food poisoning. We have not heard from him in over 10 days. It has been a disaster. This man should not be in business. He and his crew are the most unprofessional people you would ever want in your house. They took a 6 hour job and turned in into 2.5 months and it’s still not finished. This has been stressful for my husband and I. The worst part is that he has been paid for this and he refuses to complete the job.