Business ProfileforBattery2batteries.com

Placed an order for 2 batteries and was asked the pin spacing by email on August 30th, 2024. I replied later at night on 08/30, and on 08/31 was told "ok, thank you". On September 10th, 2024, I receive an email informing me they couldn't do the batteries with that particular pin distance, but gave me 2 other options for how it could be done. I agreed with the first way they had given with 2 single pins on the negative side and they replied with "we will build your order and get them shipped as soon as possible". Considering 8 business days had passed with no update, contact, or information regarding any possible complications on their end, I'm sitting here expecting my batteries to arrive any day. Then I get an email out of nowhere essentially stating my order was yet to be processed. And after stating they WILL build my order (positively reinforcing in a confident manner that it can be completed), I ask for some assistance with the shipping to be expedited or helped along since I needed these for a customer repair. I get a response of "We will have to cancel this order and will send confirmation shortly." I ask why it's being canceled and have yet to receive a response. Why be in business and offer a product to a customer that you can't fulfill? Why confidently give the customer alternate options of how it can be done and then back out? Because I asked for a bit of understanding and compensation for already waiting 2 weeks since I initially placed the order? I'm being ignored and treated as if I did something wrong and I feel my frustrations are completely reasonable and expectations had been set clearly by this company....multiple times, and they backed out every time.