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ComplaintsforSt John’s Marina & Resort
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I’m a Canadian and snowbird at a local campground, St John Marina & Resort. I made reservations for the upcoming season in Dec 2022 and their cancellation policy was that I would get refunded $200 out of the $250 deposit if I cancelled within a certain timeframe. I received notice today that their policy was updated on July 1, 2023 and their rates have increased so I wanted to cancel my reservation and was abruptly told that I would lose my full deposit of $250. Just concerned that how a local business can change the policies to benefit them and customers lose money without any repercussions. If there is another avenue for me to report this so proper action can be taken, so more people don’t fall subject to this kind of behaviour.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.