ComplaintsforCoggin Deland Hyundai

• Initial Complaint

  01/15/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  "This dealership should be shut down due to rampant fraud"Stolpmannr1 This dealership should be shut down due to rampant fraud in the finance department. My personal experience was harrowing as the Finance manager used ever trick in the book to inflate the interest rate after I refused to buy the dealer add ons ie. ************* and Extended warranties. I had completely signed a full contract with the Hyundai finance rate of **** %. Then as I said, when I refused the Gap and Extended Warranty the finance manager ********************************* began using his degenerate sorcery and tore up the contract in my face. He moved to my side of the table a presented a document saying I was agreeing to a Second Contract. If youre familiar with dealer Yo Yo tactics in ******* this would be what I would call the In Dealership Yo Yo! As I was a *********************** not having bought a new car in almost a decade he caught me with my guard down with his subterfuge and I signed the paper agreeing to a second contract. This all happened within just a few minutes. ******** then went to work on me with a completely new contract which he inflated the interest rate by a half of a percentage point raising it to 4.9%. I learned latter that this is called the ************** and ******** will get a bonus on this money and he and the dealer will Wack this additional profit up and put it in their pockets!Hopefully within the next 6 months you will see this Stealership sanctioned and in the news on one of those Rip Off reports! Best thing you can do is avoid them like a plague!!!They Will Steal Your Lunch Money if you let the ??s *****************************************

• Initial Complaint

  10/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Good Afternoon, I has a 2014 Sonata and have been having trouble with it the dealership in deland started and engine review process then just before my last appointment told me the process changed and I needed to star over. I had been taking days off work to get it there every thousand miles. They had me wait while they restarted the process. How can you change the terms and process in the middle, that is not right. It feels like you are avoiding responsibility for the issue. Even if that's not the case. A few weeks later they called me and said I was denied covalent for my engine oil leak. This was before I even took it back to check again. They acted as if I was an annoyance. I was interested in purchasing but you don't stand behind your product. My name is ******** *********** and I really liked your vehicles till now. You should have replaced the engine and every time I take my car in for a warranty recall they never actually do anything they say it doesn't apply how if you have my vin number you should know if the recall applies . I am truly disappointed in the service I received here and just wanted to have my engine repaired or replaced it should not have a leak my records show that I have had oil changes regularly and just started having this issue.

  Business response

  12/22/2022

  Business Response /* (1000, 8, 2022/11/19) */ VEHICLE IS A 2014 SONATA THAT HAS 137,916 MILES. ORIGINALLY CAME IN AT 134K COMPLAINING ABOUT USING OIL/ OIL CONSUMPTION. HYUNDAI WILL NOT ASSIST DUE TO TIME AND MILEAGE OUT OF WARRANTY. NOT THE ORIGINAL OWNER. CUSTOMER DOES NOT DO MAINTENANCE HERE, VEHICLE HAS ONLY BEEN HERE 4 TIMES TOTAL AND LAST 2 WERE FOR THIS CONCERN. HYUNDAI WILL NOT PROVIDE GOODWILL.

• Initial Complaint

  05/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been getting the run around since December 2021 regarding car replacement parts. In March I was told 14 more days it is now May. Everyone I call say they will look into it and never call me back. I asked for the service and shop manager they say they can't give out that information. Email in March read "Attached are the pictures of my Elentra that we spoke about in December 2021 regarding several new Elentra's are having the same problem. I appreciated you involving your service manager Jim and bringing the shop manager out to look at my car too. Before todays conversation I had not heard anything regarding parts to replace since the car is still under warranty and this is covered. Today you said you will check with the shop manager on the parts to see if they have arrived. I look forward to hearing from you." There reply in March "GOOD MORNING, JERROD HERE JUST FOLLOWING UP WITH YOU FROM OUR COVERSTATION EARLIER. SPOKE WITH THE PARTS MANGER YOUR PARTS WERE ON BACK ORDER BUT WE HAVE A TIME FRAME OF 14 DAYS OUT WE CREATED A REPAIR ORDER FOR EASE OF TRACKING. IF YOU HAVE ANY QUESTIONS PLEASE E-MAIL OR CALL ME (386)626-5193" Email sent in April "Jerrod, Good morning just circling back about the parts that were estimated at 14 days. It has been over a month since we last spoke just checking did the parts come in so I can get scheduled an appointment? Thank you ******* All are being attached.

  Business response

  06/23/2022

  Business Response /* (1000, 5, 2022/05/23) */ Contact Name and Title: SCOTT W****** GM Contact Phone: 386-626-5201 Contact Email: *********************** The parts that are needed to finish the repair are on back order. We did put them on emergency order. We are at the mercy of the Manufacturer. She will be the first in line once the parts come in.

• Initial Complaint

  09/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a Sante Fe 2017. I called Hyundai who said a new key would be $500.00. I asked about cheaper options and was told a locksmith. He explained the old key would be wiped and would need to be reprogrammed if I found it. Well I did find it. Any key that has been programmed to a car, can be reprogrammed. It was not a third party key. I called Hyundai who quoted $80.00 for a reprogram. I had my SUV towed to Hyundai with the original key. Hyundai ripped me off by charging me $500.00 for a new key. The receipt says, "cust states replace smart key" No. That is incorrect. When I called service and asked why the key was replaced and why I wasn't notified first, she said there was no key. I advised yes, I left the key. She had to "investigate" and call me back. She says "the chip was bad" which is a scapegoat answer. A locksmith could have taken it out of lockdown mode and programed it for cheaper. I just spent 1,200 last month with Hyundai because my engine blew. Hyundai case #********

  Business response

  10/25/2021

  Business Response /* (1000, 8, 2021/10/01) */ Contact Name and Title: Jim A****** - Manager Contact Phone: 386-626-5190 Contact Email: *********************** I spoke to customer and clarified any misunderstandings about why a new key had to be made. Customer was given a discount/reimbursement as a courtesy to help with the cost and customer left satisfied with the resolution. We appreciate their business and this issue has been resolved.

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