ComplaintsforParks Toyota of Deland
New Car Dealers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a used ****************************************************************************************** Mass awaiting a new transmission to tune of 2900 for car worth a thousand. I tried to get this sale voided or them fix problem. Two new used engines later and still not running properly. Two different mechanics say there installed engines are faultInitial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a 2019 RAV4 from this dealership in January of this year. It's nearly June and I still do not have a tag for the vehicle, which they were paid to file for. They have issued 3 temp tags so far. The current one and the previous one both expired before the dealership got a replacement to me. It's been 3 days since the last one expired and they still have not provided a replacement despite having a 1 week notice. They have also failed to be able to update me on the status of my actual tag.Initial Complaint
05/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Went to dealership and provided $3000 down payment which was not applied to purchase. Discussed with sales agent that I wanted to pay off in 2 years and asked what interest rate would be and the amount to pay off in 2 years. They gave me a set amount and then started pushing me to sign the documents. I am not from this country and they took advantage of me. After I signed they gave me documents that they did not show me before I signed. The one document quoted a price of $35642 and I asked what is this and the salesman said do not worry about that. They were deceptive in their practices. I told them that I cannot afford this amount and they did nothing. I returned several times because there was some dents on the car that they said they would fix the headlight, bumper and scratch on door and they repaired headlight and scratch but did not repair bumper. They promised everything would be repaired. They escalated the price deceptively.Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Vehicle was purchased 8 days ago, i have yet to receive paperwork and have no break down of my monthly payments. They refuse to answer my questions and i had to contact the bank to get info on the vehicle payment but i have no breakdown and packages were added to my deal that i did not approve. I was advised that the deal was tentative because they wanted to get me the "best deal possible" only come to find everything was processed and finalized. I want to return this vehicle and this whole loan cancelled outInitial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On march 9th 2024 we went to this dealership to trade in my wifes jeep compass (along with 2 key fobs) and purchase a 2024 Toyota Camry with a pre approval in hand. They advised they couldnt use this on weekends which we later found out was not true. They stated the express draft amount was $42,000.00. We continued with financing through the dealership. Left with the car, days later they asked for proof of income. Weeks after that they asked for a copy of a w-2 to complete financing. And a month later they informed us the pre approval was actually $40,000.00 and that we could pay the difference of $2,500.00 or return the vehicle. We returned the vehicle on 3/4/2024 and picked up the Jeep where they stated they lost a key. After two days of back and forth they stated they would purchase a new key and have it programmed to my vehicle. After this interaction I read ****** reviews and there are hundreds of other reviews that state this dealership has done this to them. I am extremely disgusted over the last month of transactions and the stress it has caused our family.Initial Complaint
01/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased the vehicle for $16,000, but upon contacting your establishment, the offer dropped to $14,000 with a $6,000 down payment over 60 months. The promised driver service was reneged, forcing me to use Uber at my expense. On arrival, the price surged to $16,999 over 72 months, with a mandatory $3,000 Parks ************* *********************** deceptively hid the actual price while pressuring me into a $2,000 warranty, threatening deal cancellation.After three hours, I got the car, assured of a full service, including Parks Plus. However, my kids developed allergies due to dog/cat hair in the supposedly sanitized car. Morning inspection revealed it wasn't cleaned despite a $3,000 payment. They demanded payment or no car. Driving over 70 M/H exposed severe shaking, indicating failed wheel alignment, guaranteed but unproven.Much to my dismay, reality struck when, after taking my kids to church at night, they began exhibiting allergy symptoms due to the presence of dog/cat hair in the supposedly sanitized car. The next morning, I inspected the vehicle only to discover that it was riddled with dog/car hair, never having been vacuumed, cleaned, or sanitized, despite having already paid an outrageous $3,000 for these services. Their audacious response was that the services were indeed completed, and I was obliged to pay or face the threat of not obtaining the car.Your financial representative, ***********************, engaged in outright deception by clandestinely concealing the actual car price while I was signing the papers. To make matters worse, he ruthlessly pressured me into buying a $2,000 warranty, threatening to cancel the deal if I dared to refuse.Resolution attempts were met with indifference. I was told to bring the car back or face driving an hour for a refund plea, highlighting *************************** scam. The bait-and-switch, broken promises, and deceptive practices are unacceptable, reflecting a lack of transparency.Initial Complaint
12/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We bought a 2023 Toyota Camry SE with ****** miles on the vehicle on Thursday evening 12-14-23. My daughter drove the car home from the dealership. The following day she drove the car and had a blowout of the driver front tire. She had been driving about 6 minutes from our house on Ridgewood Ave. . I left for a trip to Georgia on Friday morning so my husband and I were not in town . She called me crying and scared , we sent her sister to her who helped change the tire and put the spare on. Today , Saturday December 16 at approximately 9:00 am I began reaching out to the dealership ,Parks Toyota of Deland. I left messages both on the salesmans phone and the sales managers phone. I received a call back from the sales Manager *****************************. I explained to him what had happened . My fears of the other tires being safe . He was rude and condensending. He called my daughter a liar by saying she probably hit a curb and lied about it which was not the case. He was admit that there was nothing they could do for me and that he would not be giving me a FREE tire. I was shocked with the treatment and disrespect I received from him. I explained my fears of the other tires doing the same thing . I also made the statement if I were to bring the car back over to them (40 min drive) can he give me assurance the other tires are safe. His response was you did not purchase the additional tire warranty . I went on to say if my daughter had been on the highway driving 70 the end result could have been the loss of my child . His response was OH GOD! I was setback at that remark and his lack of concern for my daughters safety. He went on to say I was being a little extreme. I was speechless at that point. I had just spent $29,000.00 on this vehicle and the treatment I received when speaking to this individual was completely unprofessional. Again, we purchased this vehicle from Parks Toyota just over 24 hours earlier.Initial Complaint
09/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a used 2023 4runner on 7/25/2023. Wasn't told vehicle only had one key until finance person out to greet us to sign papers. Gentleman (Scott L*****) said, not to worry, he was going help us with that. Talked us into buying a key replacement insurance contract, said wait thirty days then try to get a replacement key. After thirty days, I called to do so but service person I spoke with said it was insurance fraud and they would not file the claim. I myself did not realize it would be fraud at the time because the second key to the vehicle was in fact lost but since I only received one key at time of purchase that it would be fraud. I reached out to Mr. L***** which he proceeded to tell me to "call a different Toyota dealership and say you had to keys at time of purchase but lost one". At this time, I told him that will not do that and he needed to cancel said contract and provide me a second key. To the best of my knowledge, contract is being cancelled but I had to pay for my other key. I have ordered a key from Toyota which cost me $245.00 and will cost me an additional $89.00 plus tax to have it programmed. Since I traded in a vehicle with two keys, I should have received two keys with new purchase without committing insurance fraud. Had Mr. L***** not talked us into the contract, i possibly would not have purchased this vehicle with only one key. I feel this is a horrible business tactic and I have already reached out to the insurance company to inform them of how there service is being sold by this dealership. Only asking for reimbursement for purchase of a second key that should have been included with the purchase.Initial Complaint
08/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought a vehicle (Toyota Rav 4, 2023) from Parks Toyota of Deland. Due to alleged chip shortage the dealer mentioned my spare key would be shipped in a maximum span of 3 months. It has been mote than 7 months and the dealer refuses to provide spare key that was promised and is standard with every vehicle purchase.Initial Complaint
04/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On February 18th 2023 I went into the dealership to cancel the GAP insurance on my 2022 Toyota Tacoma. It has been over 9 weeks since we canceled GAP. I called the insurance company and the Rep said they issued the check to Parks Toyota already within 1 week of cancellation. I call the dealership and leave voicemails but never get a response back. I would like for the GAP check to either be ready for me to pick up or for the GAP check to be applied to my car note.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
15 total complaints in the last 3 years.
10 complaints closed in the last 12 months.