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ComplaintsforGerman Auto World Service Inc.
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Complaint Details
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Initial Complaint
01/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March 2022 I brought my *** to German auto world service *** to repair my convertible top. I was told by them that I needed a new cylinder and pump. The owner suggested that I have the pump moved to the trunk I authorized him to do all of the work. I was charged; labor $ ******* and $ ******** for the parts. On January 4 2023 I attempted to put the convertible top down and it didnt work. Brought it to German auto thinking that is was under warranty. I was told by them that I needed a new pump and that they never replaced the pump but simply moved the old pump. They clearly told me when they gave me the estimate that they would replace and relocate the pump. Now they want $ *****. To replace the pump that was suppose to be replace on March when I paid them $ $ ******** to replace, relocate the pump and replace the cylinder. Every time I go there I leave there with something else broken. When I picked up my car from them in March I discovered that the large plastic piece attached to the convertible roof located in the interior broken when it was in perfect condition when I left it with them. The owner is nasty, and demeaning when trying to talk to him.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.