ComplaintsforGranite & Marble Design Import/Export
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Complaint Details
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Initial Complaint
10/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had this company to install granite in my kitchen counters, within a year, the granite started to turn very dark. With many stains, they came and look at it, and didn't resolve the problem. I contacted them again and the owner looked at the granite and told me some granites turn dark sometimes, but didn't offer to do anything about it. I have had many granite companies to checked this problem and all have told me that it wasn't sealed at all. This job was done on November 12/04/2017, invoice # ******..like I said before this problem started within a year of installation and it's getting worst. I feel very disappointed because they haven't offered to do anything about it.Business response
11/09/2022
I need more time to review and respond to this claim please advise
Sincerely
Business response
12/01/2022
Hello
We were hired to do the kitchen for *************** which installation was done on 12/04/2017 . Material selected by the client which is a Granite called Snow Flake . Installation was completed to satisfaction .
In January of 2018 she called saying she dropped some oil on her counter and it looked stained . We sent one of our guys to take a look and work on the area as a courtesy . Granite is a natural stone . As it states on our agreement ." Please find a copy attached to this email " but here is what it states : "" The color or veining of each stone will always vary from one area to another ,natural stones they are termed an exceptional Product (ie.and exception to the norm) in the industry. G&MD is not resp. for any veining or discoloration of stones or stains that *** occur due to the incorrect maintenance of the ************ Warranty G&MD will not be liable for failure to discover conditions necessitating repairs or replacements, nor shall any inspection be conducted as an approval or guarantee of the Prod, G&MD warranties all mat listed above and the labor performed as shown on the Inv. for a period of 30days unless otherwise stated in this Agreement.
Copy is attached to this email .
All natural stone counter tops are sealed before leaving our shop . Every inch of counter top is properly sealed . Natural stone if is not being properly cared for , runs the risk of being damaged . If the use of wrong cleaning products or any other chemical that *** eat up the sealer will cause the stone to either stain or any other issues to occur .
We are willing to work with the client and see what other solution we can provide , but the fabrication , preparation and installation was properly done by our company . Client made the final payment everything was fine .
We have been in business for a little over 20 years now , we take pride on what we do and we have no reason to provide a material that is not sealed or not properly handled .
Please do not hesitate to contact us if any further questions .
Sincerely
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Contact Information
321 N Congress Ave STE 107
Delray Beach, FL 33445-3457
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.