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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The following complaint was provided to the BBB verbally:
"Please quit calling me. Your business continues to call me and I want the calls to stop. Please remove my number from your call list."
Business response
06/17/2024
We sincerely apologize for any inconvenience we have caused you. Your request to not be called has been received and recorded. You have been placed on our internal do not call list and you will not receive future calls from us. We hope this resolves your concerns.Initial Complaint
03/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Business sends me letters trying to purchase my annuity and I have told them multiple times to stop. Now they are fedexing letters to past addresses I haven't lived at in ten plus years. Thankfully the current owners of one of my past addresses let me know what had happened. I called in to tell them this is becoming an issue and told that its only an issue to me not them. I told them to stop contacting me and before getting any confirmation or assurance I was hung up on. If they contact me again there will be legal ramificationsBusiness response
03/24/2023
**********************,
First and foremost, on behalf of DRB, we would like to personally apologize for any inconvenience this may have caused you. We can confirm you have been placed on both our internal do not call and do not mail list. Regrettably, due to circumstances beyond our control it can take up to 45 days for mailers to cease completely.Please accept our sincerest apology and feel free to contact us if we can be of any further assistance.
Customer response
03/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
12/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This complaint concerns a promotional cash award for giving personal information about myself and the wrongful death lifetime annuity awarded to me in 2006 by an ******** court in which my wife was killed in an train wreck. Drb Capitol, through this promotion , is trying to purchase the remainder of my annuity. *******, the salesman I talked to on Tuesday, Wednesday and today was suppose to get a $100 check activated by today although the promotion explicitly stated get cash for new year. Call ************* to activate this $100 check @and cash today. No hastle. No obligation. Just one call to activate the check.I was told on Wednesday I had to wait till today and to text to make sure it was activated. I did this morning and after waiting this entire day . She finally got back with me and said it would not be activated today and to " have a happy new year and she would call me when processing told her it was done after new year. These annuity purchasing companies have sent these out before and I don't always respond although when I do , I have to contact my annuity owners and get updated reward letter and give them all of my personal information. Drb is giving me the run around and they need to take care of this or be held responsible for false advertising and poor business practice. Every time I take time out for this type of participation, it concerns me how much I'm contacted and brings up the fact I lost my soulmate when she was 30 years old and I was 36 . Thank you. ************************* ********************* ********************************************************** *************Business response
01/04/2023
First off, we sincerely apologize for the inconvenience. We always strive to provide great communication. We have looked into this and confirmed the check has been activated and can be cashed. We hope this resolves your issue and we wish you a Happy New Year.Initial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
DRB (using the name DRB ******* And Structured Payments) has been sending mail to this address repeatedly. They are using fictitious names of people who have never lived here as well. The continued harassment via questionable and suspicious "checks" being mailed to us is getting ridiculous. They need to stop.Business response
10/03/2022
Thank you for taking the time to communicate with DRB Capital about your experience. We apologize for any inconvenience this may have caused. We are more than happy to abide with this request. We have confirmed that this address has been placed on our do not mail list. Unfortunately, due to circumstances beyond our control it can take up to 45 days for mailers to cease completely. Again, we apologize for the inconvenience and are happy to honor your request.Customer response
10/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
06/17/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
The company calls me from different phone numbers and send me mail weekly and I have asked them to put me on a do not contact/ solicit list. They are trying to get me to purchase something I do not want and feel harassed that they take measures to continue to contact me with different agents and phone numbers even when asked to stop. They use my previous last name ********************** Eddine, ******* and current last name ******. I am registered with the national do not call registry.Business response
06/20/2022
Thank you for taking the time to communicate with DRB Capital about your experience. We apologize for any inconvenience this may have caused. We are more than happy to abide with this request. Our records show that, *********************** had asked to not be called and we marked the file as such. We have confirmed that the provided additional surnames have been placed on our do not call as well as our do not mail list. Unfortunately, due to circumstances beyond our control it can take up to 45 days for mailers to cease completely. Again, we apologize for the inconvenience and are happy to honor your request.Customer response
06/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
04/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Harassing mail and now I’m being harassed every time I call. I have repeatedly asked them to stop sending me mail (solicitations to borrow money). Now when I call they call me names and degrade my mother. It has gotten very hostile in my end as well. My next step will be to contact an attorney if I can’t get this matter resolved.Business response
05/06/2022
Our records indicate that you were placed on our Do Not Call list several months ago and we have not called you since you were placed on such list. You have called us in the past few months asking to be placed on our Do Not Mail list and we have put you on that list. Unfortunately, you may continue receiving mailers for up to 45 days, due to circumstances beyond our control. Please accept our sincerest apologies on behalf of everyone here at DRB Capital. Should you have any further issues, please let us know.Customer response
05/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. DRB capital reached out to me today but I have been in a meeting all day and missed their call. The message was that they will stop calling and sending mail. I understand that it can take up to 45 days. I don’t understand why this issue wasn’t resolved over a year ago and became a game I’m guessing for DRB. I can’t thank you enough and hope to not have any contact from them in any form for any reason.
Sincerely,
****** ******Initial Complaint
10/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've received countless promotional mailings from this company since 2014 despite requesting a cancellation several times over the past several years. I sent a cease-and-desist letter a few months ago and I have still received more mailings.Business response
11/10/2021
Business Response /* (1000, 5, 2021/10/26) */ DRB would like to extend our apologies for the inconvenience you have experienced. Our records indicate that in September 2019 you called DRB and requested to be placed on our do not mail list. Our records indicate that you were supposed to be placed on the do not mail list, but there was an error in processing. This has now been rectified. We have confirmed that you have been placed on our do not mail list. Regrettably, due to circumstances beyond our control, it may take up to 45 days for the mailers to stop completely. Please accept our sincerest apology and feel free to contact us if we can be of any further assistance.Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Harassment. I don't have structured settlement. Haven't had one since I was 18. DRB leave me alone. I've asked multiple times no calls or mailings. I receive both. I don't wanna hear none of that we are sorry. Take me off your list. I am tired of being harassed. Leave me alone! This HAS to be illegal. I've spoken to DRB and the answering service that works for them. It is ridiculous how no one has privacy anymore. I have never had contact with this company. How do you get our information.Business response
10/28/2021
Business Response /* (1000, 5, 2021/09/23) */ DRB would like to extend our apologies for the inconvenience you have experienced. Rest assured, we are actively working to make sure your needs are met. We have no record of speaking with you prior to March 2021. Our records indicate that in March 2021 you called DRB and requested to be placed on our do not call and do not mail list. Please note that we do not have any records of having made any calls to you since then. Our records also indicate that you were supposed to be placed on the do not mail list, but there was an error in processing. We believe this has now been rectified. We have confirmed that you have been placed on both our do not call and do not mail lists. Regrettably, due to circumstances beyond our control, it may take up to 45 days for the mailers to stop completely. Please accept our sincerest apology and feel free to contact us if we can be of any further assistance.Initial Complaint
09/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I want DRB Capital to stop sending me mail that has checks that can be stolen and cashed along with any other mailing diatribe they have seen fit to send me. Also! how do they know if I have any annuities or not? Where do they get their information? Where is my right to privacy??? They might be triple a rated company financial company, but to me they are a triple rated nuisance. Regards MWBusiness response
11/05/2021
Business Response /* (1000, 5, 2021/09/07) */ Thank you for taking the time to communicate with DRB Capital about your experience. We apologize for any inconvenience this may have caused. Our records show that, although Mr. **** had expressed not being interested in doing business with us, the first time he requested that we do not contact him was through the filing of this complaint. We are more than happy to abide by his request. We have confirmed that Mr. **** has been placed on our do not mail list. Unfortunately, due to circumstances beyond our control it can take up to 45 days for mailers to cease completely.Initial Complaint
08/26/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
This issue has been going on for multiple years the annuity company named DRB keeps constantly mailing checks and different advertising mail to my fathers home to begin with I don't have any annuity money I sold it 10 years ago and this company as well as a few others but this one in specific keeps mailing things to any one that has a similar name to mine they knew where my father lived before I ever knew and were mailing him REAL CHECKS because his name is ******* and mine is ******* as well as I'm pretty sure they're going off a data base to figure out my closest relatives but this had to end I don't have any money if these checks that they send out fall into the hand of a criminal who's profession is white collar crimes I could get in serious trouble just for having my name investigated I'm exhausted and just want them to please stop already I'm truly begging they're even sending things to old addresses of mine that aren't even leased by my anymoreBusiness response
11/05/2021
Business Response /* (1000, 5, 2021/08/31) */ First, we would like to apologize for any inconvenience we may have caused you. Our records indicate that on August 26, 2021 you called DRB requesting that we cease sending mailers. That same day, you were placed on our do not mail list. Our records do not reflect any prior requests to be placed on our do not mail list. We pride ourselves on promptly responding and addressing complaints, which is why you were immediately placed on our do not mail list as soon as you requested same. Unfortunately, you may continue receiving mailers for up to 45 days, due to circumstances beyond our control. Please accept our sincerest apologies on behalf of everyone here at DRB Capital. Should you have any further issues, please let us know.
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13 total complaints in the last 3 years.
1 complaints closed in the last 12 months.