ComplaintsforJoe Taylor Restoration, Inc.

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was drinking on highway 85 in okaloosa county *********************** ** with my wife hes home a company vechicle named joe Taylor restoration lost control of the vechicle briefly and swerved to the median grass and threw up rocks and dirt to my car cracking my windshield in 2 spots the impact was so hard that it could have came thru and hit my wife o the passenger in my car made 2 attempts and emailed them the footage waiting on response

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Nov 3, 2022, following advice from my insurance company, I contacted Joe Taylor Restoration regarding placing a tarp on the roof of one my rental properties, to stop leaking, while the insurance company investigated the claim. In conversation with ***************************, I expressly indicated I will be the only one to approve any work done on my property (not the tenant) and that I need to get an estimate before I give permission to commence work. The rep insisted that the work is done upon arrival and that an estimate is not given. I then insisted on getting at least a price range. I was then given an range-estimate over the phone and approved tarp placement. The roof tarp was placed on the house Nov 7, 2022. I was invoiced for $1600.00 and given an itemized scope of work, which was delivered with the invoice. On Nov 17, 2022 the tenant informed me that the roof was still leaking. I then contacted *************************** to tell them that the Tarp they had placed was not placed correctly and needs an adjustment. I was told some one would go out to "inspect". However, I was not given a time frame. To my surprise, I received another invoice for $1450.00 after the thanksgiving holiday on Nov 29, 2022. The invoice was dated 11/28/2022. This was a shock because I had not approved any additional work. Moreover, *************************** had not communicated with me at all regarding the findings of their "inspection". Furthermore, no details accompanied the second invoice as it relates to the scope of work or what was done, although the invoice indicates "see SCOPE for all work details". I informed *************************** that I was double billed on the same claim and that I had not approved additional work. I was told by the manager he will look into it two days from now. It appears the company built in the necessity for repair work by doing a poor job followed by billing me without informing me that additional work would commence. Further, bills were sent directly to my insurance company for payment.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  January 31 i had a water leak due to a crack in toilet water tank i called my home owner insurance **. STATE FARM they sent out a *********** i asked him for an estimate in case ins. would not **ver as my home owner ins. has a $3*500.00 deductible **** said $***** day for 4 days to put AIR ************************* i signed the work order . BIG ****** on my part should have got it in righting ******** other worker took pics & took dampness readings as insurance **mpany job would require * i did not authorize these tests . on 4 th day my insurance rep. was **ming out to look at my problem . that day an other rep. from *** TAYLOR came by to check if room was dry enough his name was ******* * he said not quite dry yet * i asked him to stay till ins. rep finished because if ins. Denied my claim ******* **uld remove both machines . as both were there at same time * ******* had to go to an other job before STATE FARM rep. was finished . i was denied **verage on the claim . i called ******* & told him to **me back and pick up the 2 machines * he called in to ************* said i **uld keep both machines over weekend & he would pick up on m MONDAY . i was very surprised when i got the **** from JOE TAYLOR RESTORATIONS for ******** when i got the **** i called office spoke to ac**unt ***** about the quote from **** the ac**unt **** had to talk to **** * he called me back & i told him STATE FARM denied my claim his immediate response was would you pay HALF of $******** = $869.09 i said what about the $ ***** a day for4 day you quoted he said we dont do anything that cheep . now *** TAYLOR is putting a LEIN on my property & wants a total of $2*002.18 to resolve the matter my claim # with STATE FARM is 59 29z6 590 . i guess by signing *** TAYLORS authorization form it gives them the right to charge me as they would the ins. ** this is not fair trade practice this is the kind of practice that drives our ins. rated UP & UP * please help resolve this matter TKS *******

• Initial Complaint

  03/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Service date 12/20/22 So my homeowners send a restoration company to my home after a plumbing problem,,they put in a big dehumidifier some fans, cut out behind molding, rip carpet up,,don't put anything back and charge me 1568.97$ said they would accept payments, letter dated 3/8 and in that letter gave me until 3/14 or would seek court action I sent a check.. they accepted my 1st check,still put a lien on my home! Which the lien was dated 3/8 not 3/14. So they were untruthful in the letter dared 3/8. Added $250 to the ****..And now tell me they can foreclose on my home unless paid in 7 months!

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