ComplaintsforDouble G Construction Corp.

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Double G construction to repair my roof almost 4 years ago now. The roof was severely damaged and resulted in an insurance claim to replace the roof. They helped to file the claim and insisted on the use of their attorneys. The lawyers that they recommended were horrific. It took 3 and a half year to get to a settlement that did not include the replacement of the severely damaged interior of the property. Three and a half years later once the claim was settled, Double G Construction was paid $53,000 from the insurance proceeds in December 2023 and has yet to replace my roof. This amount is well over the 50 % required to commence the roof replacement. They went completely radio silent and unreachable prior to December 2023 (when they got paid) and refused to return calls or emails. Calling their office generally results in an automated voicemail to leave a message. Even after I complained and finally reached managers like ******************************* and *****, the lack of customer service and professional courtesy to return calls and emails continued. Once they were paid $53, 000.00 in December of 2023 they told me it would be months to get the tile. I tried to break my contract and they were asking me for ********* plus for a cancellation fee although it is clear that they CANNOT do this job. After weeks of emails and calls, they finally applied for the permit in April 2024.The permit application was rejected 4 times by the city for various incomplete documents. It took 2 months to issue the permit. It would have been longer if I did not call the city every day and email them to rush them to correct all their mistakes.The permit has now been issued on 5.23.24. They now have lied again and are claiming labor shortage, lack of materials, prior jobs in front of mine and are advising it will take weeks to start this job. They refuse to return the funds. As far as I am concerned, they have stolen this money. I request an immediate refund. I see I am not alone here.

  

  Business response

  06/04/2024

  Double G believes this matter is resolved.  The work is commencing tomorrow at the complainant's home, per the agreement between Double G and the complainant.

  Customer response

  06/13/2024

   
  Complaint: 21783653
  
  I am rejecting this response because: Although Double G has now  miraculously  found the time to come out to my property after this long period of time calling , emailing and texting them and began the work, this job is far from finished and as such the roof job is NOT completed making this matter still  opened. Once again, I am being told the title is here but can't be delivered yet, I have to wait, the weather is bad and all the excuses I have heard for months already. The title has yet to be placed on the roof and complete this job . Until the work is completed per the terms of the contract to  my satisfactory, this remains an open matter. Further, I would like to know what other recourse the Better Business Bureau has and will take against this company for  all the various complaints that have and continue to be filed against them. This company deserves a zero rating and all consumers should be aware of their ineffectiveness . It is appalling that a customer has to go through this after payment is rendered and the company has no remorse or finds any remedies for their ongoing lack of customer service .
  
  Sincerely,
  
  ***************************

  Customer response

  06/17/2024

  Please be advised that since the filing of the complaint the company started the work on the roof. As such, a refund is not appropriate anymore. I want them to finish the repair /reroof per the terms of the contract. Since they started the roof please also note that they are also asking for additional payment on an invoice and calling it a progress payment. There is no such thing. the contract read 50 percent of the funds to start and the remainder at the end of the job. they are refusing to finish the job meaning place the tile on the roof until a "progress payment" is made. They received more that the 50 percent initially so there in nothing to pay them UNTIL the completion of the job. I expect them to FINISH this job immediately. Email and copy of an invoice attached. 

  Customer response

  06/17/2024

  Please refer to the prior email with additional information that I forwarded. This is now a "repair" and not a refund since they started the work following my complaint being filed. But, they are refusing to finish the work as required by the contract. 

  

  Business response

  06/18/2024

  We will not be holding up the installation of tile pending a progress payment.  A manager will be communciating that to the homeowner today.

  Customer response

  06/24/2024

   
  Complaint: 21783653
  
  I am rejecting this response because: Please be advised that since the filing of the complaint the company started the work on the roof. As such, a refund is not appropriate anymore. I want them to finish the repair /reroof per the terms of the contract. Since they started the roof please also note that they are also asking for additional payment on an invoice and calling it a progress payment. There is no such thing. The contract read 50 percent of the funds to start and the remainder at the end of the job. They are refusing to finish the job meaning place the tile on the roof until a "progress payment" is made. They received more that the 50 percent initially so there in nothing to pay them UNTIL the completion of the job. I expect them to FINISH this job immediately. When I contacted about this "progress payment invoice" they told me this was standard practice. This is NOT part of the contract. When I asked them to direct me to the part of the contract that contained this provision they could not. I am now sitting and waiting for them to complete this job that they have had funds to complete since December 2023. additionally, after review of the invoice, it appears as though it is incorrect. they were supposed to credit me for additional sheets and they failed to do it trying to charge me for it. This are unacceptable business practices . 
  
  Sincerely,
  
  ***************************

  

  Business response

  06/25/2024

  Typically we ask for a payment after the roof is torn off and the underlayment is installed, to cover the cost of any out -of-pocket wood and to pay for 70% of the contract price.  In this case, we did not require ************** to pay that prior to delivering and installing shingles.

  Customer response

  07/09/2024

  If they did not intend to bill me then why they issue an invoice. Following which they called me and asked for payment. Since then they have sent me a revised invoice. to date, the title is still not on the roof and this job now 7 months after payment is not completed. How has this complaint been resolved?

  

  Business response

  07/10/2024

  The tear-off and dry in inspection are completed, the tile is being delivered tomorrow 7/11/24 and will be installed shortly after that.  The entire balance of $19,792.50 will be due upon completion.

  Customer response

  07/18/2024

   
  Complaint: 21783653
  
  I am rejecting this response because: there is a leak in the roof that they installed. I have repeatedly called this business and emailed them to let them know that a stain appeared in the kitchen. There has been zero response. The tile was delivered but there is no resolution to the roof leak that they installed. This job is far from complete. 
  
  Sincerely,
  
  ***************************

  

  Business response

  07/19/2024

  We are installing the tile today and any leaks will be mitigated during tile installation.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I want to formally lodge a complaint against Double G Roofing due to their severe mismanagement and unprofessional conduct, which has caused significant financial and emotional distress. They are diligent and friendly during the initial phase, but once they obtain funds, they go silent.Despite over two years of delays and countless unanswered emails, it wasn't until I threatened legal action that any progress was made. Shockingly, once the project was completed they attempted to levy additional charges for materials without prior notice and threatened to place a lien on my property for $2,270. They refuse to recognize the conditional lien waiver they signed on July 11, 2022, and the agreed-upon payment plan for the deductible, showing blatant disregard for our agreement.I believe they are deceptive with their customers, engaging them in signing open-estimate contracts and then charging for undisclosed additional costs. They never provided a detailed breakdown of project costs, leaving it open for them to charge any additional costs. It seems this company takes advantage of customers with this scheme.I am seeking the BBB's assistance in resolving this matter and holding Double G Roofing accountable for their actions.8/26/2020: Signed GCA.5/30/2022: Insurance claim settlement finalized.7/11/2022: Signed Conditional Waiver and Release of Lien.7/12/2022: Amended Agreement to clarify project scope and total cost of $65,283.46, with a $6,780 deductible payable post-completion.8/17/2022: Double G recieved the settlement check.10/15/2022: HOA approved roof replacement.March 2023: Double G provided a scheduled project start date.June 2023: City of ************** approved the permit.Second Half of 2023: Followed up via calls and emails with no responses or vague excuses.December 2023: Sent communication with evidence of roof leaks, inquiring about project start.January 2024: Sent a demand letter; after follow-up, ******************* promised to prioritize the project

  

  Business response

  05/29/2024

  Double G Construction has received and reviewed this customer's complaint.  Please be advised that Double G is extremely troubled by the allegations lodged therein, which regrettably contain serious omissions.  Namely, the customer's complaint does not mention that all work has been completed for over a month. The complaint does note that ************ promised to prioritize the project, and that is precisely what happened. 
  
  
  Moreover, though the complaint identifies a number of dates, it does not mention the following: Between mid-August and mid-October of 2022, Double G worked in conjunction with the homeowner to help secure HOA approval for the roof replacement. This cooperation stands in ***** contrast to the unfounded allegation that Double G went "silent" once funds were received. 
  
  
  To be sure, due to significant labor and material delays beyond its control, Double G could not begin roofing work at the complainants residence as promptly as anyone would have preferred.  Nonetheless, Double G moved expeditiously despite these delays.  The complainant's tile was ordered on November 11, 2022, shortly after HOA approval was obtained. At that point, Double G had to wait until September 2023 until the ordered tile was available from Double G's supplier.  The tear-off and dry-in work began at the complainants home
  on April 1, 2024 in the normal course of work after all orders made prior to the complainants were completed and the necessary permits were obtained. 
  
  
  Significantly, Double Gs contract with the homeowner does not include a specific timeline for the project and explicitly states that delays related to labor and material are outside of its control.  It therefore must be stressed that Double G has in no way breached its contract with the complainant. Double G would be remiss not to mention that the complainant has improperly refused to remit a nearly $6,000 payment owed for the completed and non-credited work. In light of this unfortunate situation, Double G has no choice but to explore remedies including placing a lien on the Complainants property until payment is received. Conversely, if the complainant pays the remaining payment owed to Double G, any lien placed would be promptly removed and Double G will honor its 10-year warranty for all work performed.

  Customer response

  06/03/2024

   
  Complaint: 21727106
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  06/03/2024

  Dear ************ and BBB,
  
  Thank you for facilitating communication regarding my complaint (ID ********* against Double G Construction Corp. After reviewing the companys response, I would like to address several inaccuracies and omissions.
  
     1.    Lack of Communication and Delay in Updates:
  Double G Construction claims that they did not go silent after receiving funds in August 2022. However, the reality is that from mid-October 2022 until  late 2023 I received no updates or responses to my emails and calls. This prolonged period of silence caused significant distress and uncertainty about the projects status. The companys assertion that they worked diligently to secure HOA approval does not explain the lack of communication for many months afterward.
     2.    Timeline and Delays:
  While Double G Construction states that material and labor delays were beyond their control, they failed to provide timely updates about these delays. The companys contract may not specify a timeline, but it is reasonable to expect regular communication and updates on the status of the project, especially given the significant delay in starting the work.
     3.    Payment Plan and Conditional Waiver:
  The agreement clearly states that the deductible payment of $6,780 is to be paid on a payment plan after the completion of all work. Double G Constructions failure to acknowledge this payment plan in their response is a breach of the amended agreement terms. Additionally, the conditional lien waiver signed on July 11, 2022, stipulates that no further claims or liens would be placed once the agreed payments were made. Their threat to place a lien on my property for additional charges, without acknowledging the waiver, is both unprofessional and in direct violation of our agreement.
  Specifically, the conditional lien waiver and release of lien document clearly states that upon receipt of the specified partial payment, Double G would conditionally waive and release its lien rights for the labor, services, or materials furnished up to the amount of $65,283.46. Importantly, Double G Construction has had in its possession the settlement check for $58,503 since August 2022, which is significantly more than the one-third requirement outlined in the waiver. Once the payment of the remaining $6,780 is received this should satisfy the conditions of the waiver, and any additional lien threats are unjustified and contrary to our agreement. 
     4.    Additional Charges:
  I am not in disagreement with paying the $6,780 deductible via the agreed payment plan. However, my frustration lies with the additional charges being imposed, which are in excess of the $65,283.46 agreed upon. Double G Construction has not acknowledged the payment plan and is threatening to place a lien on my property for these extra charges. Given that Double G has had the majority of the funds for a significant period and considering the nature of the long delays, I believe there should be goodwill on their part in addressing this matter fairly and reasonably.
  
  In summary, I am not satisfied with Double G Constructions response as it does not address the core issues of lack of communication, failure to recognize the payment plan and conditional waiver, and the improper handling of additional charges. I request that Double G Construction acknowledges the agreed-upon terms and refrains from placing any unjustified liens on my property.
  
  I appreciate the BBBs assistance in resolving this matter and hope for a fair and reasonable resolution that holds Double G Construction accountable for their actions.
  
  Sincerely,
  
  ***********************

  

  Business response

  06/04/2024

  In response to item #1 & #2, Double G must point out that the complainant's allegation that there was no communication between Oct 2022 and the end of 2023 is simply not accurate.  In fact, Double G spoke with the complainant over the phone on following dates:
  10/17/22
  1/3/23
  2/22/23
  11/15/23
  12/15/23
  
  
  And by email on the following dates:
  1/3/23
  2/22/23
  8/23/23
  10/2/23
  10/10/23
  12/13/23
  12/15/23
  
  
  Communication continued into this year.  
  
  
  In response to items #3 & #4, as the conditional lien waiver makes clear, "This waiver and release does not cover any retention or labor, services, or materials for which payment remains due and owing."  In this case $2,270.00 remains due and owing to Double G for the replacement of rotten wood beyond the scope of the parties original agreement.  When the complainant entered into this payment plan he agreed to pay this amount and has yet to fulfill that agreement.  
  
  
  In summary, Double G has engaged in a good faith and concerted effort to reach an amicable resolution with the complainant.  This effort included not only the extensive communications that the complainant somehow denies to have taken place, but also the extraordinary measure to offer a payment plan that carried no interest and set no defined end date.  Double G is disappointed that these efforts were apparently not appreciated by the complainant.  Double G would strongly prefer to resolve this dispute without placing a lien on the complainant's property provided that Double G is paid its remaining balance.

  Customer response

  06/05/2024

   
  Complaint: 21727106
  
  I am rejecting this response because:
  
  I have reviewed their latest response and would like to address several points they have raised.
  
  1. Communication and Delays:
  Double G Construction provided a list of dates they claim to have communicated with me. However, the reality is that there were significant periods with no meaningful updates. While there may have been sporadic communication, it often lacked substantive information about project progress or delays. Most of the time the responses were that the project manager was not available or  that they will pass along my message. This prolonged uncertainty caused considerable distress. Furthermore, most of the dates cited by Double G as communication were actually initiated by me, not by them.
  
  2. Timeline and Accountability:
  The assertion that material and labor delays were communicated adequately does not align with my experience. Despite the contract not specifying a timeline, it is reasonable to expect timely and regular updates, especially given the project's extended timeline. Many of my calls and emails went unanswered or were met with vague responses.
  
  3. Payment Plan:
  The agreement clearly outlines that the deductible payment of $6,780 was to be paid post-completion, following a payment plan. Until now, Double G Construction has not recognized this payment plan in their responses, in fact  during my last call with Double G., **********  , from accounts receivable refused to acknowledged the existence of the payment plan questioning the veracity of  my argument and threatened to place a lien on my property if I didnt pay the remaining balance immediately. Adding further distress to the situation which ultimately drove me to issue this complaint.
  
  4. Additional Charges:
  While I do not dispute the $6,780 deductible, the imposition of additional charges beyond the agreed $65,283.46 is unjustified. Double G Construction has had the majority of the funds for a significant period, and considering the extensive delays, I expected better communication and resolution regarding these charges. The additional $2,270 for material costs was not communicated in a timely manner.
  
  **Resolution Proposal:**
  In the interest of closing this matter amicably and once in for all, I propose the following resolution:
  1. I will pay $1,000 of the additional $2,270 costs.
  2. I will pay the total of $7,780 (which includes the $6,780 deductible and $1,000 of additional costs) in 18 equal  monthly installments of $432.23, starting this month and concluding 12/1/2025.
  3. Double G Construction acknowledges and honors the payment plan.
  4. Double G Construction waives the remaining $1,270 in additional costs. 
  5. Double G Construction refrains from placing any unjustified liens on my property.

  6. If the proposal is agreed I need this to be formally documented and signed off by Double G to have as evidence of our agreement.
  
  I believe this proposal is fair and demonstrates my willingness to resolve this issue amicably.
  
  Thank you for your assistance in this matter.
  
  Sincerely,
  
  ***********************
  
  

  
  

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Double G filed ***************** permit for replace roof for property ****************************************************************************** in September 2022. The permit number is B-2022-******-0000. The roof was installed in 2023. Then Double G told me the county inspection is passed. I paid all money in 2023. But in Jan 2024, I received letter from ***************** building department, which told me the permit is in inactive status and didn't close. I called and emailed Double G from Jan 2024 ask for close it. But I never get any positive feedback in 5 months. The representative always told me he didn't get answer from production team.

  

  Business response

  05/29/2024

  There was a miscommunication with the building department when the project was being finished. We are working on reactivating the permit and taking the necessary steps to close the permit with the building department as quickly as possible.

  Customer response

  06/01/2024

  Hello Double G,

  Thank you for the response. Could you please provide me with the direct phone number or email address for the personal who is working on this case?

   

  Thank you

   

  Li

  Customer response

  06/03/2024

   
  Complaint: 21710233
  
  

  Hello Double G,

  Thank you for the response. Could you please provide me with the direct phone number or email address for the personal who is working on this case?

   

  Thank you

   

  Li

  
  
  

  

  Business response

  06/04/2024

  You can call our office at ************ and speak with ***** at ext. 102 to ask additional questions.  You can call the city and get updates about the status of the permit as well.

  

  Business response

  06/12/2024

  The permit has now been closed as of this morning.

  

  Business response

  06/12/2024

  The permit has now been closed as of this morning.

  Customer response

  06/12/2024

  I see the Status is still Active from building website. looks like it's waiting for ACCT CASHIER approval. I will keep track it. Thank you!

   

  Li

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Recently I received a bill for $19,526.38 from Double G Construction for a balance due on replacement of my roof.I signed a contract with Double G Construction in June 2021 for a complete replacement of my roof and gutters. But after withholding a 50% deposit from the insurance settlement, the company went silent. I spent countless times trying to get things going with Double G Construction, all to no avail until the end of 2023. There were so many lies and non-responsive actions. Finally, Double G Construction replaced my roof in November 2023.However, the job was not complete; Double G Construction removed the gutters but did not replace them, now my house has no gutters. In addition, because Double G Construction took too long to replace my roof, this had caused damage to the inside of my home. I would like Double G Construction to complete the job as stated in the signed contract and to fix the inside of my home before I paid the balance due. If not, I shall use the balance to pay another company to install the new gutters and fix the inside of my home.

  

  Business response

  05/08/2024

  Double G was surprised and disheartened to receive this complaint, which is riddled with inaccuracies and marred by omissions.
  
  Due to significant labor and material delays beyond its control, Double G could not begin roofing work at the complainants residence as promptly as anyone would have preferred. Significantly, however, Double Gs contract with the homeowner does not include a specific timeline for the project and explicitly states that delays related to labor and material are outside of its control.  It therefore must be stressed that Double G has in no way breached its contract with the complainant.
  
  Double ******* was onsite in April of 2024 to install gutters at the complainants home. However, that work was summarily terminated when a member of the complainants family verbally abused Double ******* and demanded that they leave the premises. In light of this outburst, Double ******* members have justifiably been unwilling to return to that home. Double G has, of course, credited the complainant for the amount of gutter work it was unable to perform. Double G further has covered the cost of removing the gutters and has no intent to charge the complainant for this portion of the work. 
  
  Double G further understands that the complainant alleges that Double Gs work caused damage to the homes interior. Double G categorically denies those claims, as the leaks identified predated Double Gs work on the property and could not have been caused by Double Gs work. Double G is well within its rights to decline to offer any credit for interior damages that Double G did not cause.
  
  Double G would be remiss not to mention that the complainant has improperly refused to remit payment owed for the completed and non-credited work. In light of this unfortunate situation, Double G has no choice but to explore remedies including placing a lien on the Complainants property until payment is received. Conversely, if the complainant pays the remaining payment owed to Double G, any lien placed would be promptly removed and Double G will honor its 10-year warranty for all work performed.
  
  

  

  Business response

  05/09/2024

  
  Double G was surprised and disheartened to receive this complaint, which is riddled with inaccuracies and marred by omissions.
  
  Due to significant labor and material delays beyond its control, Double G could not begin roofing work at the complainants residence as promptly as anyone would have preferred. Significantly, however, Double Gs contract with the homeowner does not include a specific timeline for the project and explicitly states that delays related to labor and material are outside of its control.  It therefore must be stressed that Double G has in no way breached its contract with the complainant.
  
  Double ******* was onsite in April of 2024 to install gutters at the complainants home. However, that work was summarily terminated when a member of the complainants family verbally abused Double ******* and demanded that they leave the premises. In light of this outburst, Double ******* members have justifiably been unwilling to return to that home. Double G has, of course, credited the complainant for the amount of gutter work it was unable to perform. Double G further has covered the cost of removing the gutters and has no intent to charge the complainant for this portion of the work. 
  
  Double G further understands that the complainant alleges that Double Gs work caused damage to the homes interior. Double G categorically denies those claims, as the leaks identified predated Double Gs work on the property and could not have been caused by Double Gs work. Double G is well within its rights to decline to offer any credit for interior damages that Double G did not cause.
  
  Double G would be remiss not to mention that the complainant has improperly refused to remit payment owed for the completed and non-credited work. In light of this unfortunate situation, Double G has no choice but to explore remedies including placing a lien on the Complainants property until payment is received. Conversely, if the complainant pays the remaining payment owed to Double G, any lien placed would be promptly removed and Double G will honor its 10-year warranty for all work performed.
  

  Customer response

  05/11/2024

   
  Complaint: 21663384
  
  I am rejecting this response because:

  I would like Double G to install the new gutters on the main roof and the front porch, repair the interior of the home, and complete other miscellaneous items.

  1. Since I am not the only one that was having the same problems with Double G Construction, i.e. delays and non-responsive, etc. Double G's statement about my complaint ..... riddled with inaccuracies and marred by omissions.  Nothing could be further than the truth.

  2. Even though Double G had no control over significant labor and material delays beyond its control and no specific timeline for the project included in the signed contract. So, what is a reasonable timeline for roof replacement?

  3. I would like Double G to continue the job by installing the new gutters. The statement a member of the complainants family verbally abused Double ******* and demanded that they leave the premises, is completely false. The event that happened in April 2024 was as follows:  One of Double ******* showed up, showing me a picture of gutters that would be installed around the main roof, so I told him that the front porch also needed gutters. However, he said no, so I called and talked with one of the Double G staff and then handed my phone to the crew so that he could also talk with this person.  After a long conversation between them, the crew returned my phone to me and left.  I still had no idea as to why the crew left!  Anyway, I prefer Double G to complete the job!

  4. The reason I hold Double G responsible for extensive damage to the interior of my home is because with that many years of experience and expertise in roofing.  As soon as the contract is signed, the least Double G could do within its power is to protect the property from further damage by placing tarps to cover the roof until feasible to work on the roof, this step was not done.  Was this negligence on the Double G part?

  5. As stated in my previous complaint, final payment was withheld due to uncompleted work.

  Again, I would like Double G to install the new gutters on the main roof and the front porch, repair the interior of the home, and complete other miscellaneous items.

  This time, I expected Double G to finish the job within a reasonable timeline.  If not, I shall use a portion of the amount owed Double G to hire another company to complete the unfinished work that Double G left.
  
  Sincerely,
  
  *******************

  

  Business response

  05/21/2024

  Complaint: 21663384
  
  Double G Construction writes in response to BBBs letter dated May 13, 2024 in the
  above-referenced matter. Double G takes this opportunity to address each of the five proffered
  reasons why the complainant reject[ed] Double Gs initial response.
  
  1. The complainant alleges they are not the only one that was having the same
  problems with Double G Construction, i.e. delays and non-responsive, etc. Yet they
  identify no other individuals or instances involving these problems. Moreover, it is
  Double Gs understanding of the initial complaint that the issue was not delays and
  non-responsive, etc. but rather a dispute as to the scope of work. Double G reiterates
  that it has not agreed, and at no point suggested it agreed, to perform interior repairs
  and complete gutter work on the front porch.

  
  2. Per the complainants contract with Double G, Double G Construction is not liable
  for delays in construction or completion as a result of unavailability of materials, sub-
  contractors, crew, weather, etc. In this case, Double G worked expediently and in
  good faith with the complainant and the complainants homeowners association
  between March and May of 2022. It was not until July 20, 2022 when the
  complainants homeowners association approved the tile, and Double G placed an
  order for that tile on July 27, 2022. Double G then received the tile in its storage yard
  on January 11, 2023. The tear-off and dry-in work began at the complainants home
  on October 20, 2023 in the normal course of work after all orders made prior to the
  complainants were completed. However, the complainant was nonresponsive to all
  communications from Double G until the following February, which further delayed
  the project and unduly prevented Double G from being paid for its labor and
  materials.
  
  3. The third reason set forth in the complainants May 13 letter is not responsive to
  Double Gs initial response. Double G did not state the complainant verbally abused
  the crewmembers, but someone in the household did. The complainant does not
  address or respond to this explanation. Further, the complainant writes they prefer
  Double G to complete the job, when the issue remains that the job is completed. The
  complainant is ostensibly seeking to force Double G to complete work on gutters
  beyond the scope of the parties agreement.
  
  4. The complainant asks, Was this negligence on the Double G part? The answer is
  no. The complainant is making a legal argument unsupported by evidence and instead
  by their own alleged standard of care. On the contrary, the complainant signed a
  contract with Double G acknowledging that Double G Construction is not
  responsible for pre-existing leaks or damages. The complainant points to no
  statutory, common law, or contractual obligation that Double G install a tarp on the
  complainants roof prior to performing its work on the property.

  
  5. Double G, as it has made clear throughout this process, attempted to complete all
  work for which it contracted. It is a fiction that Double G had an obligation to
  complete the front porch gutters, and the complainant appears to be using this fiction
  as a pretext to withhold payment. This is unfortunate and may

  Customer response

  05/27/2024

   
  Complaint: 21663384
  
  I am rejecting this response because:

  I signed the contract with Double G for roof and gutter replacement. I demand Double G finish the job.
  

  I have never encountered a company doing business like how Double G Construction Corp. is doing.  Even with my written response, via BBB, Double G continues being untruthful.  This would be my last response to Double G.

  My response, in order, of Double G letter dated 5/22/2024
  

  1.  There were too many complaints to list them here, Double G should go to BBB and ****** websites for information.  I referred to these complaints because Double G indicated that my complaints were riddled with inaccuracies and marred by omissions.
  

  2.  Double G insinuates that we were the cause of delay and/or stopped Double G from replacing our hurricane damaged roof and gutters.  Why would we? 
  

  3.  First, Double G continues stating that the job was completed, but no gutters have been installed.  Second, Double G should review paragraph three in its initial response about the incident in April of 2024.
  

  4.  Double G did not know how long it would take for materials, crew, etc. to be available and when the roof could be replaced - it took about two and half years.  However, during all this time, Double G knew that my roof was damaged by a hurricane. Why did Double G not do anything to prevent more leaks inside my home while we waited?  Double G sued my insurance company using the evidence of leaks as proof.
  

  5.  I can only respond to the first part of this paragraph because Double G did not finish the second part.  Double G stated that I used the front porch gutters, fiction as a pretext to withhold payment.  This is not true!  No gutters have been installed anywhere on the house.  Final payment was withheld due to an uncompleted job.
  

  Bottom line, I hired Double G to replace our roof and gutters, so no final payment would be made until the job is completed and acceptable to us.
  

  Again, this will be my last response to Double G because Double G continues being untruthful and refuses to complete all works required in a signed contract.
  
  Sincerely,
  
  *******************

  

  Business response

  05/28/2024

  Here is the complete paragraph #5 that got cut off:

  5. Double G, as it has made clear throughout this process, attempted to complete all
  work for which it contracted. It is a fiction that Double G had an obligation to
  complete the front porch gutters, and the complainant appears to be using this fiction
  as a pretext to withhold payment. This is unfortunate and may need to be resolved
  through litigation or alternative dispute resolution.

   

  Additionally, we have attached the highlighted contracts.  Let us know whatever else is needed.

   

  Thanks

  

  Business response

  05/29/2024

  5. Double G, as it has made clear throughout this process, attempted to complete all
  work for which it contracted. It is a fiction that Double G had an obligation to
  complete the front porch gutters, and the complainant appears to be using this fiction
  as a pretext to withhold payment. This is unfortunate and may need to be resolved
  through litigation or alternative dispute resolution.

  Customer response

  05/29/2024

   
  Complaint: 21663384
  
  I am rejecting this response because:
  

  In 2021, Double G was contracted to replace my roof and gutters.  In 2023, Double G removed my old roof and my old gutters, but only replaced my roof.  Three years later, I still have zero gutters on my house. I also have partially painted fascia boards - leaving exposed wood.
  
  
  Sincerely,
  
  *******************

  Customer response

  05/31/2024

   
  Complaint: 21663384
  
  I am rejecting this response because: see attachment
  
  Sincerely,
  
  *******************

  

  Business response

  06/04/2024

  Double G's position on the complainant's response is as follows: The complainant attached an exhibit that is simply not relevant to the dispute between the parties.  The exhibit pertains to gutter work, which Double G AGREES was not performed.  However, what the complainant declines to mention in the most recent reply is that the reason this work was not performed was the order to stop work and leave the complainant's home, which either the complainant or a member of the household made.  See Double G's original response dated May 9th 2024.  The complainant also declines to mention that he received a full credit for all work not performed despite the fact that either the complainant or one of his family members hindered Double G's performance.  Please see attached invoice reflecting the credit received by the complainant.  To the extent that Double G can assist the complainant with addressing his apparent concerns relating to the gutters, Double G is more than happy to provide the contact information for its gutter subcontractor.  

  Customer response

  06/11/2024

   
  Complaint: 21663384
  
  I am rejecting this response because:

  Finally, Double G Construction Corp. proved that it operated as a deceptive company. In my case, Double G deceived the Better Business Bureau by submitting a contract dated August 8, 2020, to the BBB office as proof that my contract was only for a roof replacement.  I found out about this deceptive practice after some correspondence with a BBB consultant.

  Once again, Double G was not truthful in its latest response, the only invoice that I received from Double G at the end of April of 2024, was for a total balance due of $19,526.38, dated 11/1/2023 and 4/11/2024 12:57 PM, respectively.  There was not a single credit listed in this invoice (attachment) as stated in Double Gs response.  I filed a complaint against Double G because Double G billed me for uncompleted work.
  

  Only after getting caught by being deceptive, Double G issued a new invoice, dated 11/1/2023 and 6/4/2024 2:12 PM, respectively, which listed on the BBB website showing credit of $1,863.62 for the gutters.
  

  Also, I did not realize until now that the total for the roof and gutters was wrong, total agreement price for the roof and gutters was $41,147.64 not $41,555.92 (attachment).
  

  The quoted amount for roofing of $39,284.00 and the additional charge of $1,500.00 for 10 sheets of decking, less $25,129.54 deposit, the remaining balance of $15,654.46 will be made when I receive the bill.
  

  The additional charge of $1,600.00 for 80 linear feet of fascia that was replaced was not acceptable at present. There were holes, uneven, gap, and some were put together by using short pieces of wood instead of one long piece (attachment).
  

  After Double G fixes these holes, level, gap, and redo some of the fascia with long pieces of wood, a full payment of $1,600.00 will be made.
  
  
  Sincerely,
  
  *******************

  Customer response

  06/12/2024

  More attachment

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid $40,000 to Double G Construction on September 21, 2022 to replace my roof which was the 50% deposit that they required. For almost a year they went radio silent despite numerous outreach attempts. Eventually we were provided in writing with a commencement date of 7/14/2023 and anticipated completion date of 8/14/2023. We are now at February 20, 2024, 17 months since they cashed our deposit! When I called in November 2023 they gave me the around saying our materials were in the yard and that we were 17th in line. In addition they called me a piece of s*** when I pressed on the numerous delays. Yet again Double G is unresponsive. At this point Double G appears to have abandoned the job and I will be filing a criminal complaint for the $40,000 they have stolen. If this is not resolved and a full refund of my $40,000 is not issued I will also be going to the numerous news organizations throughout South ******* so that other citizens are aware of the scam that Double G is running. From the numerous other complaints in the BBB I see I'm not alone. I demand an immediate refund of my $40,000 so that I can get my roof replaced with a reputable, trustworthy organization. Hurricane season is approaching once again and I still don't have a new roof.

  Customer response

  03/07/2024

  Upon receipt of the complaint Double G immediately responded to work out a mutually agreed upon resolution. The fact that they were immediately responsive to work with us on a solution is much appreciated. This issue has since been resolved.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My mom and I have contract with Double G Construction company to replace the roof from our home; however, it been 4-5 years and it not finish. From the date of signed contract to September of 2023, there are many lying and delay conversations. For example, after taking a little more than 50% of the payment, there is no update communication and we tried to call the company many times and also leave many voice messages with no call back. Eventually we are able to get answer, the manager at the time said the roof materials was order and told us to wait. Few months passed, we and after many unsuccessful calls, we manage to get a respond and once again she said the roof materials should be ready by October and was told to wait again. Couple months passed and same communications issue and when we able to get respond, the manager said that the company that making the roof tile close and not working for few days due to winter storm and told us to wait. Few more months passed again, and still no roof tile materials produce. This issue continues and in the end another year passed. To make the story short, when the roof tiles produced and ready, the time come to schedule for installing dry-in materials before the final roof tiles install. The manager told us the scheduled date. When the scheduled date come nothing happen, we calls/text/emails back and some excuses made and pushed back couples more months and after waiting other excuses pushed back again and again. In the end, another year went by. Finally, the work started in October of 2023, and it was stop till now. The company want us to pay more to continue the work, but the contract and through communication indicated 50% down payment and final balance due at the end when work is complete and satisfy. In addition, the company want us to pay additional costs for the replacement of the wood that the workers work on the roof. I cant write more due to limited characters spaces. Please contact my email so I can provide you more details.

  

  Business response

  02/02/2024

  Prior to being notified about this complaint, Double G had already been in contact with the ****** and are working toward completing their project very soon.  The tile is getting delivered today and then roof loaded this coming Monday. The tile installation should happen in the next 2-3 weeks.

• Initial Complaint

  01/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Double G construction has a $ ****** deposit from us to replace our roof since 2022 from an insurance settlement that they helped facilitate. Our insurance check in the mount of approximately ****** was issued to our mortgage company, myself and my husband and Double G as signers. They cashed the check and sent us a check for approximately ****** back of our money as that was to be the final payment for the roof installation. They have given us three different start dates to replace our roof March of 2023, August of 2023 and December of 2023. They claim that they had an issue with attaining the material for the roof. We requested a cement tile roof. There have been no permits pulled for our roof ever. They have not done any work. We have not heard from anyone at the company to reschedule. We have not seen anyone come to the house. Each time we have spoken to anyone at the company it has been us contacting them. We signed a contract with them that stated we had to use them for the roof installation because they helped to facilitate the insurance payment. We are now having even more damage incurred to our roof than we had previously because of the lack of the roof replacement. All we want is our deposit refunded so that we can move forward with our roof installation.

  

  Business response

  01/18/2024

  First, Double G is sincerely sorry for the inconvenience and frustration that ************ is suffering due to the extended wait time he has endred.  It is our always our goal to complete all projects as swiftly as possible.  Unfortunately, the roofing industry is currently experiencing significant delays in material availability due to factors beyond our control. These include supply chain disruptions affecting manufacturers, which have led to an unprecedented wait time for roofing materials. We are continuously in contact with our suppliers to expedite orders, but these circumstances are affecting contractors and homeowners alike. 

  In addition to the material shortages, there is also a labor shortage in our industry and our team is working at full capacity to keep up with demand; however, we can only complete a certain number of roofs per week.  I understand that waiting for the project to commence is not ideal, and we are doing everything within our power to minimize the wait time for all our clients. However, these delays do not constitute breaches in our contract. As outlined in our agreement, a full refund of the down payment is not feasible.  If you choose to cancel your contract with us, there would be a cancellation fee, as stipulated in the terms you agreed upon.

  With all that said, we will do all that is in our power to make **************** project a prioity, as we scheule all customer in order of when we received a down payment and tile becoming available.  Currently, we have taken possesion of **************** tile, and are holding it at our yard, until we can get a tear off scheduled and at that time a permit will be pulled.  I wish we could give an exact date, but due to many factors that are beyond our control ie weather and labor availability, I cannot. However, as soon as we have an update on when the schedule allows for the tear off process to start we will communicate that date immediately and pull the permit.  

  Additionally, we will reach out to the ****** with this information asap and make sure they have the correct contact information for our head production manager in order to get more accurate updates.

   

• Initial Complaint

  01/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have started a roof claim alongside Double G Construction back in August 2020. We have finally settled with the insurance company and received a settlement check in November 2022. The check had me and my wife (owners), Double G Construction (contactor), and the ************************* (mortgage company) as payees.In December 2022, me and my wife endorsed the check and sent it to Double G to then endorse on their end and send it to the mortgage company to hold the funds in escrow. In January 2023, we chose the tiles and gutters that we liked and signed the contact with Double G Construction. We were given an installation month of September 2023.In September 2023, nothing happened and no word from Double G. We have tried contacting them and after several tried, we got a hold of a person, and were told that our tile wasnt ready yet and that we are at the mercy of the manufacturer. This was concerning to me since the lead time at the manufacturer website did not corroborate what Double G said, so I reached out to the mortgage company to let them know. This is when I learned that the check was never sent to mortgage company, and that Double G Construction cashed the check without the proper endorsement. Looking at some of the complaints below, it seems like this is a common practice.In November 2023, after a lot of effort trying to get information from Double G, I finally was able to talk to *******************, who is the head of sales and was told that my tile was ready back in September 2023 but was not picked up by Double G, and then was ready again in November 2023 but again was never picked up. ***** told me to reach out to him after the holidays if we have not heard from his team in December 2023.In January ****, I tried to reach out to ******************* but without luck. I have called Double Gs main line and was told that there are a lot of jobs ahead of us and that our roof will be done maybe in Spring or Summer of this year, maybe.

  Customer response

  01/08/2024

  Attached is the check that Double G Construction deposited with out endorsement or forged endorsement. 

  

  Business response

  01/09/2024

  ***** with our company spoke with ************** and had a good conversations. Mr ****** was concenred about seeing progress and ***** informed him that his tile has not come in yet but hopefully will come in soon. We are waiting for a more exact date from the tile supplier and will communicate to ************* when we get it.  In the meantime, ************** has agreed that if we pull the permit as a means of showing progress, he will be satisfied.  We are going to rush the application for permit and should hopefully have the permit in the  next couple weeks.

  Customer response

  01/14/2024

   
  Complaint: 21098729
  
  I am rejecting this response because:

  I did speak with Mr. ***** from Double G and indeed, we had a good conversation. As mentioned above we are concerned about the progress in this project and would like to see some level of commitment from Double G at this stage as we have been waiting for an awful long time now since the payment has been made. That being said, Double G agreed to pull the re-roofing permit as a start and will take it from there. Mr. ***** said that it will take around 2 weeks to have the permit ready so I am rejecting this response, for now, and I ask Double G to reply back when the permit is ready and will be happy to accept an resolve this matter then. The permit is valid for 180 days and I was told by Mr. ***** that our tile should be ready in 4 months (early May ****) so we are expecting the roof to be replaced no later than June **** (18 months since payment). 

  
  Sincerely,
  
  *************************

  Customer response

  01/17/2024

  Hello,

  Historically, Double G Construction did not deliver on what they have promised. What they do is, they hold people's money on their account until it gains a lot of interest before they get to work. They also deposit people's checks without endorsements from the mortgage companies. They had our roof money for almost 14 months now and have not done anything yet. We were told in January of ****************************************** November 2023, when asked about the status of our project, we were told the following:
  
  "Your tile was ordered and was ready, unfortunately our storage yard is full and we could not accept the tile. As a result the tile went back to the manufacture but the lead time the second time around will be much shorter. When the tile is ready next time we will take delivery of it immediately.
  Because the yard is full there is a long line of jobs of where people have tile in and are waiting to get installed. Because we missed your tile the next time it comes in we will send you to the front of the line and get your roof done before the other jobs that are currently inline."

  See attached picture.

  Now, in January ****, we are being told that our tile will be ready (hopefully) in 4 months (May ****). If you count from November 2023 to May ****, it is 6 months (24 weeks). The Westlake website shows 22 weeks (see attachment) of lead times to get our tile ready which renders the statement above by Double G a lie. It looks like they might have just order our tile, if even true. We DO NOT trust them.
  
  I believe this complaint should not have been closed until Double G pulls a permit. Historically, they have not delivered on their promises and chances are, they will not pull this permit on time as agreed.

   

  Thank you,

   

  ************;

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  January 2020 claim filed with ******************** roof damage from hurricane **** in September 2017. Double G construction (DG) was hired in January 2020 to facilitate a new roof and to legally pursue Frontline. June of 2022 we settled with Frontline for payment but not what DG considered full payment, we renegotiated application of funds. Between January 2020 and June 2022 we had leaks and the roof was covered with tarps many times.Insurance check was made out to three parties, (DG), our mortgage company, and us. Mortgage company wanted the $92,285 put in escrow, we signed the check over to DG along with paper work to send to **************************. Recently when I called to find how payments were to be made the check was never deposited in the escrow account, DG has had the check deposited in their account for over a year. During June, July, and August of 2022 I made several phone calls to DG to install new tarps because prior tarps completely disintegrated into shreds, inferior product. No new tarps were installed until I called screaming crying that hurricane *** was to hit The Southwest coast of ******* in the next day or so. One of the owners came the day before *** placed tar paper over the damaged tile areas that were leaking. The summer of 2022 we had additional interior damage due to the lack of attention to my demands for new tarps. DG says the additional damage not their problem. Finally on June 20th 2023 roof was started, tear off and underpayments were completed on June 23rd, waiting for Collier County inspection. I asked that half of the payment be returned to me until job was finished. That was refused because they say they are too far along. I am concerned about the quality of the job. I did not see plywood being replaced, there are areas that need stucco repair and they are not addressing it until the metal roof is down. Flashing needs to be installed in those areas before the metal roof is installed.

  

  Business response

  07/10/2023

  The date in which your claim was filed, and the date in which it settled doesn't have to do with Double G Construction.

  We are able to get the work scheduled and contracted once we have a down payment in the system, confirmation from you that insurance had approved their project in full, as well as homeowners association approval if applicable. Once we have all of those items we are able to get your job into the scheduling line.

  We did not legally pursue frontline, we worked in giving your hired law firm everything that we felt they may have needed to have a super strong case to bring to insurance, we in no way have any ownership in the time in which it takes insurance to agree to pay you funds, or cover your project amount.

  Any leaks that occurred during the time it took to settle your job, or after settlement - is not our liability as our contract does not mention being responsible for that time frame of events. As for leaks, due to damage sustained from the hurricane, our obligation is for roofing work done after the roofing work is completed, and for completing the work contracted, not servicing leaks prior to building. I've attached the form you singed acknowledging you are aware any leaks are not within our scope of responsibly. If we do a tarp, we have you sign off saying you are aware we will do our best but that the leaks are not our responsibility.

  We have followed and complied with all code, and building standards within collier county guidelines, that includes replacing any rotten wood needing replacement. We have been in business for over ********************************************* business' this long we must continue to do exceptional work. All concerns surrounding quality will be addresses upon the city clearing the project on final inspection, as we are working within all guidelines of our contract with you and ******* counties requirements.

  After the metal roof is installed, any areas in which we damaged stucco will be addressed at that point, if we did not damage any stucco then we will access what areas you feel are needed to be worked on due to you changing profile of roofing material, and work with the homeowner on that aspect of the project. We do not foresee any stucco issues arising, and per our protocol these issues will be addressed after the metal roof panels go on. As we have done with every other project before. 

  Insurance does not pay to manipulate currently exiting flashings on the home, when it is not damaged and heavily interacts with stucco work on the home. Replacement of this area would involve extensive wall manipulation, and cutting into the actual stucco. Upon tear off and dry in we inspect these areas to ensure they are usable and viable. We also ice and water all areas surrounding any roof to wall / dormer flashing connections. We also warranty this work for a ten year time frame, and should any issues arise we will service them.

  At this point the customer has not paid in full for their project, as the project is not yet completed. The customers outstanding balance on the project totals $13,198.80, we are not expecting final payment on the project until it's completion, and all of the above issues have been addressed with the customer, and we will be reaching out to her in the morning as well to explain more of the points in depth. We also have a tentative install date of the metal set for the week of the 24th of July, 2023. 

  Thank you 

  Double G Construction.

  *******

   

  Customer response

  07/13/2023

   
  Complaint: 20292478
  
  I am rejecting this response because:

  Double G reply statement in quotes my response is below each statement  

  DG par2) Once we have all of those items we are able to get your job into the scheduling line.

  All documents and the insurance payment of $92K were sent 1 year ago. So we have been in que for one year?! (Buyer beware)

  DG par3). giving your hired law firm.

  The law firm (buyer beware) was brought to the table by DG, yes we agreed to the firm and the fees were paid out of the proceeds from the insurance claim payment to the law firm.

  DG par4) Any leaks that occurred during the time it took to settle your job, or after settlement - is not our liability as our contract does not mention being responsible for that time frame of events. (Buyer beware)

  Shame on me, I did not expect the resolution to take this long, January 2020-July 2023, to finally have a dry in completed. I feel the last year is on DG for any damages since they had our $95k since August 2022 they should have had our roof completed before the end of last year December 2022 at the very latest.  Yes, Im aware we had another hurricane in September of 2022 but.
  

  DG par5) We have followed and complied with all code, and building standards within collier county guidelines, that includes replacing any rotten wood needing replacement.

  I questioned whether any new plywood was installed, ******* stated that photos were taken of the plywood for ******* *** before any dry in materials were placed. On June 23rd I requested that she send me those photos. I have yet to receive them. I want all photos taken before dry in sent to me so I can see where the new plywood was placed. 
  

  DG par6) All concerns surrounding quality will be addresses upon the city clearing the project on final inspection,

   First of all when is the final inspection? Im assuming when the roof is completed. How do you inspect all the layers under the metal roof? Seems to me that before final roofing material is placed that the plywood and the underlayment should be inspected along with vents and stacks. If there are issues they can be addressed now so the integrity of the completed roof is not comprised should an issue be found.

  DG par7)  any stucco then we will access what areas you feel are needed to be worked on due to you changing profile of roofing material,(buyer beware)
  

  One of my issues is that there was what I considered old roofing debris still attached at the roof and walls at roof overhang in four areas. This was finally addressed this week after I contacted BBB. I will address the stucco with DG in these areas once the metal roof has been placed. 

   DG par7)  We also ice and water all areas surrounding any roof to wall / dormer flashing connections.  
  

  This is the area I mentioned above #7 not sure how this ice and water treatment could have happened with the debris that was just removed in those areas on July 10th and the dry in was completed on June 23rd. 
  
  DG, par8)  We also have a tentative install date of the metal set for the week of the 24th of July, 2023.

  The tentative install date was only acknowledged to me in an email after my initial complaint with BBB and BBB contact with DG. I have been told many starts dates in the past to begin the roof tear off, we had four palates of roofing materials delivered April 25, 2023 it sat  in our drive way for six weeks which should have been there only one week according to the start date I was told. The roof did not start until June 20th.  Im not necessarily trusting much of anything at this point. 
  

  
  I feel we have been more than understanding for way too long. I completely feel taken advantage of after learning that the insurance check was not endorsed properly and was deposited by DG and not endorsed by DG and then sent to our mortgage company to be placed in escrow. All escrow paper work and endorsed check were sent ***** to DG for deposit into our mortgage escrow account. There was a reason the mortgage company wanted the check in escrow. Possible miss use of funds by the roofing company DG and that we ourselves would deposit the money and not replace the roof. The mortgage company would have been sending out their inspectors making sure each step was completed properly before any draws were made on the escrow account. As I understand it I think this is fraudulent behavior?! DG said this is only happened a couple of times, it should not be happening at all! DG took all control by directly depositing our $92K check and I feel that is one reason we have been sitting here for over a year without any work on our roof.  I call that miss use of funds. The number of phones calls and text I have sent are nauseating. I feel the only reason DG started the roof was because I threatened contacting the BBB after the pallets were in our drive way for six weeks  

  Sincerely,
  
  ***********************

  

  Business response

  07/28/2023

  Complaint: 20292478
  Hi *****, wanting to respond to you here, you and I have had numerous conversations surrounding this, but I want to ensure I also respond to you on here. 
  
  We are able to get the work scheduled and contracted once we have a down payment in the system, confirmation from you that insurance had approved their project in full, as well as homeowners association approval if applicable. Once we have all of those items we are able to get your job into the scheduling line. We try our best to get the work done as soon as possible. We also have to build jobs in the order that they are received. 
  There are a lot of law firms in the area that operate and perform the same function, you are not by any means required to use this law firm. If you did not like that law firm, I am sorry about that, but they are not affiliated with Double G construction and vice versa, so you would need to take that up with your hired firm. Not double G Construction. 
  Any leaks that occurred during the time it took to settle your job, or after settlement - is not our liability as our contract does not mention being responsible for that time frame of events. As for leaks, due to damage sustained from the hurricane, our obligation is for roofing work done after the roofing work is completed, and for completing the work contracted, not servicing leaks prior to building.
  I've attached the form you signed acknowledging you are aware any leaks are not within our scope of responsibility. If we do a tarp, we have you sign off saying you are aware we will do our best but that the leaks are not our responsibility.
  
  I was mistaken on the county/municipality that you lived in, in your country this is not actually a requirement specifically, but either way we the same statement stands, we comply with all building code standards, no matter what. 
  
  The final inspection will happen at the end of the project.
  
  The mid roof inspection will happen after the metal roof is fabricated and prior to metal going on. 
  The underlayment receives inspection before the metal goes on, but after the metal is cut and what we call fabricated. They will ensure everything is replaced up to code and correctly.  
  We will replace everything up to all code standards that we need to abide by. After the metal roof is installed, any areas in which we damaged stucco will be addressed at that point, if we did not damage any stucco then we will access what areas you feel are needed to be worked on due to you changing profile of roofing material, and work with the homeowner on that aspect of the project. We do not foresee any stucco issues arising, and per our protocol these issues will be addressed after the metal roof panels go on. As we have done with every other project before. 
  Again, all code standards are recognized. If you have a denial on mid roof or final inspection we can access any issues at that point. Currently there are no issues with instiallion, and everything has moved forward smoothly. 
  I am sorry that you have had a scheduling date that was pushed back a few times, I have offered you a credit off of the final balance on your project for the miscommunication. 
  In regards to your payment comments, I was taking a look at the payment amount that we currently have for you, and referencing it against a typical payment schedule for the stage in which your build is at currently. Because we are more than 70% done with your job, and we typically request payments on the following schedule, we will be not be refunding you part of your initial payment as you are still over ten thousand dollars from being paid in full, which is a sizable amount that you are able to withhold from the final contract price until all work is completed. The building department, which is regulated by the state, ensures the roof is being replaced correctly. Your mortgage company's inspection consists of them going to the site and ensuring that the work is being completed, thus releasing payments on a certain schedule. They do not speak to the integrity of the work. 
  Per our prior conversations we told you that you are able to contact them and request they make any inspections that you want, we are also willing to contact them, we have made this very clear on multiple occasions. 
  45% Downpayment to secure materials
  45% upon tear off of old material and underlayment installation +  applicable wood bills
  10% upon metal install / permit close out 
  
  
  Total contract price:            $105,440.00
  Payment one:                     $92,285.20
  Rotten Wood                      $250.00
  Engineer reimbursement - $206.00
  Additional amount owed:   $13,198.80
  *Communication credit not yet applied to final balance* 
  Thank you 
  Double G Construction 
  Camille 

• Initial Complaint

  05/01/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Contract was signed nearly three years ago. Litigation with insurance company took a little over a year to conclude. Initial payment of $40,000 was made to contractor. No work was performed for at least a year. Kept being told by contractor of supply chain issues. Hurricane *** slammed into the west coast of *******. No supply chain issues over there as my house still remained untouched by Double G construction, the contractor. Numerous phone calls and e-mail correspondence, kept having start date pushed back by several months. Three occurrences. Finally around the end of March a crew showed up, stripped the old roof off and replaced 16 sheets of decking as they saw fit. ************ replacement of 80 linear feet. Both decking and fascia are extras to the tune of an additional $3,000. I was told by the roofing crew contractor ******* that the tiles were in and only waiting to told when to be delivered. The roof was left in dried in condition where the required layers of 30 lb felt roll roofing and the membrane were installed. The membrane came loose from 20 mph winds. A video was sent to Double G who tried to give me a thats normal excuse. I contacted my county construction inspector who disagreed with the claim of it being normal. This too was forwarded to Double G who in turn acknowledged it not being normal. To date nothing has been done to correct or complete my roof, yet they continue to demand payment for incomplete work. The remaining funds are being held in escrow by mortgage company who requires a 75% completion inspection before the funds will be released. Double G is very aware of this requirement but has yet to contact the lender, even after I supplied the lenders contact info more than three times. The initial $40K was for materials to be ordered. The contractor for the roof is a subcontractor for Double G. We are now at the end of April and are being given the runaround again by Double G. Now unresponsive to emails and phone calls.

  

  Business response

  04/28/2023

  This is not our company. Wrong ************* Roofing And Construction. We are in ********, **.

  

  Business response

  05/01/2023

  We have made contact with ************** and we are working together on resolution.  

  Customer response

  05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

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