Customer ReviewsforKolter Signature Homes, LLC

I noticed the ground in the front of my property began sinking, where the sewer cover was positioned on my from lawn. I immediately brought this up with Cresswind HOA. I provided several pictures of what was evident of a sink hole. I was advised that they will send a landscaper to look at the hole as it appears its a landscaping issue. Cresswind HOA sent a supervisor from (Impact Landscaping) I explained that when we receive small amounts of rain or when the sprinklers would go on that area around the sink hole would flood. The supervisor claims he will report his findings to Cresswind and they will notify the proper channels. I explained that this is a dangerous situation why isnt this area being roped off. I asked he place an orange cone over the sink hole. Thursday July 25th someone from the sewer company arrived and immediately said the area surrounding the sewer cap was caving in and that there was definitely a problem. We were told that on July 26th a crew will arrive from ******** Utilities to rectify the problem. I was informed by the workers that our main sewer line was never hooked up. I immediately drive to Kolters warranty office hoping to get someone to accompany me back to my property. I was told no one was able, as I was told someone will call me back. I did finally receive a call back from ***** stating he was in a meeting and that he would call me back by 3:00-3:30pm. I didnt receive a call back from ***** until 5:40pm. We closed on our home March 12, 2024 and have been using our bathroom not knowing the sewer line was never hooked up, thank goodness, I spotted the issue. Someone needs to be help accountable, from the project manager who should have caught this to the home inspector who missed this and finally ******** plumbing. How was this missed. Im worried that if the sewer line was never hooked up what else did ******** Plumbing fail to hook up.

Management reached out *** to discuss this review and we believe a resolution has been reached to all items at this point in time.

We are having a home built by Kolter homes at *********** in *********. This past weekend we had tropical ********************* come through with a minor amount of rain compared to what other areas received. We drove through the community & found the community to be dry except right in front of our house was flooded like a river which effected mine plus 5 other homes around me. The video I took clearly showed the issue. That particular section is the low part of the community. I shared the video with representatives of Kolter which included *************************** who is the sales manager of this area. I received a call from him the next day claiming the drain was blocked to keep from debris getting in. My question back to him was why then was the remainder of the community not flooded. The problem here is the in front of my home is a low area & as we all know water will flow to the lowest point. ****** seemed to be very understanding to our problem. Today when my realtor reached out to him his story changed completely, much like a low life snake. Instead of reimbursing me my money they want to force me into having to live in a home that will no doubt have flood issues in the future, in essence having to live in fear every time it rains.. I worn everyone to beware of Kolter homes they have no problem putting people in a home that has poorly engineered roads that leaves homes with future issues. If they can not even prepare the roads correctly I can only imagine how poorly the homes will be built. They are a soulless company!!!!!!!!!!!!!!!!!!!!!!!

We have been in touch with ******************** trying to alleviate his concerns in a cordial manner. The drainage and water management are managed through government agencies. Below is part of the letter sent to ******************** to explain the facts from a licensed engineer:
The home you are under contract to purchase is part of the Cove Royale ************************ (PUD). For us to receive approval of this PUD, several permits related to stormwater drainage were procured by consultants on behalf of Kolter Homes. One of these permits is a South Florida Water Management District Environmental Resource Permit, for this permit to be issued certain criteria must be met to ensure compliance with the rules and regulations of the South Florida Water Management District. The South Florida Water Management District (SFWMD) is a government agency that manages water resources in the southern half of the state, covering 16 counties from ******* to the ************ and serving a population of 9 million residents.  One of the criteria is an analysis of different storm events that are common to the area and these events establish the minimum heights for the building pads,perimeter berm, storm inlets and the crown of the road. A licensed civil engineer prepared these calculations, and they were reviewed by SFWMD as well as Martin County Public Works. All homesites within the community meet the thresholds required and no one homesites is at greater risk compared to another. The development, all homes, including the one being constructed for you adhere to the criteria set forth in the environmental resource permit and are designed to keep all homes within the community from flooding in the event of a 100-year storm. It is also important to point out that the development is not in a flood zone.

I also had the engineer review the video provided, to see the actual field conditions. Here are the comments: Per the Surface Water Improvement and Management Act certain *************** Practices (BMPs) for stormwater pollution must be followed, a common one being the use of filter fabric over gutter drains while un-stabilized soil is disturbed for construction purposes. This filter fabric is meant to prevent silt and other debris from entering surface waters, it sometimes has the unwanted effect of causing water to drain slower than intended in the roadway, but the home is still at no risk of flooding because the homes are higher than the lake banks. These *************** Practice measurements are only temporary and will be removed at such time that homes within that drainage basin are stabilized.

Understanding your concern, I hope this helps explain that we are building to standards of government agencies with inspections, and we meet and/or exceed the requirements. Please let me know if you have any further questions. We look forward to continuing your home and welcoming you to the community.

I'm going to see one of your houses at **********, because looks spectacular but what I don't agree with you is the way you deceive clients at the time of purchase, you advertise a house for $331,000 when one goes to see it, They say that you have to add almost $65,000 more so the house is not worth that price, the house is worth more than $396,000, it is incredible that they make the client waste so much time choosing it and then sit down with Uno and say that they do not have a house for $331,000, I'm careful Speaking of which I don't want upgrades, I'm looking for is a house of that price that you are advertising, if you don't have it then why are you promoting it????, its not fair

We may have homesites with $0 lot premiums upon initial release of a phase, which those are the first to sell. If the purchaser is looking at inventory homes rather than building, the homes will have options that we have added for those buyers looking for immediate occupancy. A purchaser can wait for a release when we have $0 lot premium homesites. Additionally, this is also specifically referenced on our website on every model page to help set the proper expectation to our buyers. We apologize for any inconvenience; it is not our intention to mislead the prospect.

Where do I begin? I moved into my house a year ago and still do not have all issues addressed. However, I will explain the worst two situations to date. 1) I smelled plastic burning when my heat came on. I filed a claim on a Friday morning and was told that the smell is normal. I messaged our warranty manager back to explain that it was the middle of winter and it was not the dust burning off. By Wednesday, I had to contact **************** myself because nothing happened. An installer showed up and ignored me. The warranty manager told me nothing was wrong but I called **************** back to talk to a supervisor. I finally had someone at my house on Saturday to realize that the disconnect had completely burned up and could have burned down my house. It was a process to get it fixed that day and all they did was trim the old wires. I can still see the burnt insulation and Kolter will not fix it. 2) My stair landing had one wrong color board and the window company chipped a stair tread. Kolter replaced the landing and stair tread but did not track the the stain color and restained incorrectly. Therefore, Kolter wanted to try to sand out the old stain from all of the stairs so I picked out a new color. The issue is that the old stain turned the treads and landing red/pink. While Kolter has starting putting new stain on my stairs, it is not covering the red/pink. Additionally, in the middle of this, they painted all of the handrails which was suppose to be sanded and re-stained. Now, Kolter wants me to spend another week allowing them to sand the handrails to try to remove the paint and they do not want to address the incorrect color on the stairs. They want me to accept the red/pink stairs. I know that if they cannot get the paint off then they are going to want me to accept this as well. I have wasted 3 weeks on this already plus the additional time to clean the sawdust from my house where they did not keep the job covered when they sanded previously.

We are communicating directly with the homeowner and are working to resolve all of the items mentioned above.