ComplaintsforAMS Moving Inc

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Initial Complaint
10/01/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had hired Amerisafe moving company, which contracted out to *************** to move my belongings from ************* to *********** on September 18, 2024. So far all they have done is keep raising fees & have yet to deliver my stuff. I have reached out multiple times to get a date when my things will arrive & I am met with rudeness & the same answers, "should be a few more ************ call you. I did record a conversation with a representative from Amerisafe, ***** Singletonas he claimed rudely they have 30 days to give me my ***************** has no answers on when my stuff will arrive. I stated that is their ******* hired for that service so that information should be available. They quoted me $1582 & now it's turned into almost $3000 & my belongings are still not here.
Business response
10/07/2024
Dear BBB Representative,

We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a refund of $150 of the original deposit amount as part of the agreed-upon settlement.

We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.

Thank you for your attention and assistance in this matter.

Sincerely,
AmeriSafe Moving

Customer response
10/09/2024

Complaint: 22364966

I am rejecting this response because: I have heard the same response that delivery will be a few days since September 18, 2024. It's now October 09, 2024 & would like my belongings that I paid to have delivered without retaliation. Thank you

Sincerely,

****** ******
Business response
10/09/2024
Dear BBB Representative and Ms. *********************** you for bringing this to our attention, and we truly understand Ms. ******** concerns regarding the delay in the delivery of their belongings.
We have been in direct contact with the carrier responsible for the delivery, and we have confirmed that Ms. ******** belongings are currently en route. The carrier has informed us that delivery is expected tomorrow between 9am- 12pm.
We understand the frustration caused by the delay and sincerely apologize for the inconvenience. While AmeriSafe is the broker and not the carrier responsible for the physical transportation of goods, we continue to actively follow up with the carrier to ensure that the delivery takes place as swiftly as possible.
Please rest assured that we will remain in communication with the carrier to monitor the situation closely and keep Ms. ******** updated on any developments.

Thank you for your patience and understanding.
Sincerely,

AmeriSafe Moving
Customer response
10/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
09/27/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Contacted AmeriSafe on 8/24/24 for information on pricing for our out of state move. A representative named **** spoke with us, we explained we are planning to move over ***** miles away, gave the sq footage for our home including number of bedrooms. At the time we hadn't started packing and didn't have a box count. He said it would be no problem and that he just needed rough numbers, and at a later date someone would contact us to schedule an appointment for a full estimate. He asked for a full payment upfront but we said we can only give a deposit. We paid $***** and let him know our move needs to be scheduled for 9/11. On 9/4 I called **** to let him know, that no one's contacted me for a follow up appointment and we had way more stuff than in the quote he said it won't be an issue and to call customer service. On 9/11 no one showed up to move us, this is when we learned of the AmeriSafe scam. They con you into paying up front, make up a bogus estimate, then give it to mover. The mover shows up a day late, and low and behold you're estimate was wrong, you owe us more mover, but since we're a day late you're now in a bind as you have to be out of your house and have no time to get additional quotes. This is what happens to us. The actual mover (ASAP Movers) showed up end of day on 9/12. Asked for 10k when the original price was 8k, loaded up our stuff, said they need another truck and left. They came back the next day, the day the Buyer was taking possession of the house loaded up another truck and asked for another 14k. After we refused they drove off with our stuff and have been holding it hostage for 3 weeks.
Business response
10/08/2024
Dear BBB Representative,

We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a full refund of the deposit in the amount of $2453.00.

We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.

Thank you for your attention and assistance in this matter.

Sincerely,
AmeriSafe Moving

Customer response
10/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
09/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We booked a move through Amerisafe moving and they contracted out to SD &J moving as the broker. They didnt vet these movers and the movers caused extensive damage, didnt complete the service, were late, and left items at the previous address. We filed a claim through the proper channels and also a BBB complaint against SD&J moving, but almost at the end of the claim and we receive notice the claim company doesnt support SD&J moving any more. No one answers there and ********* is claiming they have no control over the situation. They are refusing to support their customers even though they contracted out to this company. They also stated on the phone that SEVERAL customers have called and complained and they will not take any responsibility for putting their customers in a situation with a defunct company.
Business response
10/02/2024
Dear BBB Representative,

We are actively working with the customer to resolve the complaint they have filed against AmeriSafe Moving Services. Currently, we are awaiting additional information from the customer to make an informed decision and reach a satisfactory resolution.
In order to ensure we address this matter thoroughly and appropriately, we kindly request an extension. We will submit our response with a proposed resolution no later than October 8, 2024.

Thank you for your understanding and assistance. Please feel free to reach out if any further details are needed in the meantime.

Sincerely,
AmeriSafe

Business response
10/07/2024
Dear BBB Representative,

We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a refund of $900 of the original deposit amount as part of the agreed-upon settlement.

We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.

Thank you for your attention and assistance in this matter.

Sincerely,
AmeriSafe Moving

Customer response
10/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
09/18/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
An Absolute Nightmare with AmeriSafe Moving Company Our move from ******* to ********** with AmeriSafe Moving Company was an appalling experience that left us financially strained and emotionally exhausted. Initially quoted $2,500suspiciously low compared to an $18,000 quote from another companywe were shocked when the price jumped to $5,000 after updating our inventory. The real blow came when the ******* arrived and informed us the actual cost would be $9,000, forcing us to scramble for funds we didn't have.Unbeknownst to us, AmeriSafe had outsourced our move to a brokered company. The movers arrived with a truck too small for our belongings, delaying our departure and causing professional complications. After a four-week wait, the movers showed up unannounced with a semi-truck, blocking our residential street and involving the police. We were then hit with an unexpected $1,200 fee for a shuttle service because the semi-truck couldn't access our home.Both AmeriSafe and the brokered company were dismissive and rude when we raised concerns. The dispatcher even yelled at my wife, who was alone with our three-month-old baby, causing her immense stress. Upon delivery, our items were mishandledboxes were crushed, fragile items ignored, one safe was damaged, and our TV was knocked over. The movers refused to reassemble our bed, leaving my pregnant wife with scoliosis to sleep uncomfortably after weeks without proper rest.AmeriSafe Moving Company showed a blatant disregard for customer satisfaction and professionalism. Their deceitful practices and poor communication left us $10,500 poorer and utterly violated by the entire experience. We demand immediate action to rectify these issues, including a formal apology and appropriate compensation.***** and ****** **** We hope this review warns others: avoid AmeriSafe Moving Company at all costs.
Business response
10/01/2024
Dear BBB Representative,
We are actively working with the customer to resolve the complaint they have filed against AmeriSafe Moving Services. Currently, we are awaiting additional information from the customer to make an informed decision and reach a satisfactory resolution.
In order to ensure we address this matter thoroughly and appropriately, we kindly request an extension. We will submit our response with a proposed resolution no later than October 8, 2024.
Thank you for your understanding and assistance. Please feel free to reach out if any further details are needed in the meantime.
Sincerely,
Customer response
10/02/2024
Complaint: 22302082

I am rejecting this response because:
AmeriSafe has not made any effort to resolve the matter. We were charged an unexpected $1,200 on delivery day, despite being told by the office staff that there would be no additional costs. We signed the contract for the agreed amount of $9,600 and waited four weeks for our belongings to arrive, only to be blindsided with a demand for $1,200 in cash or they would withhold our items.
The company has not reached out to us or made any attempt to resolve this issue, contrary to their claims. They are referring to our attempt to file an insurance claim for items that were damaged during the move, which is a separate issue.

Sincerely,
***** ****
Business response
10/03/2024
Dear BBB Representative,

We would like to address *************** rejection of our previous response regarding the additional $1,200 charge on delivery day.

We made several attempts to contact Mrs. **** on both 10/01/2024 and 10/02/2024], using the only phone number provided in the file. Unfortunately, the voicemails we left have gone unanswered. Mr. **** is not listed on the file, and as such, we do not have any direct contact information for him in order to resolve this matter with him directly.

After thoroughly investigating with the carrier responsible for both the pick-up and delivery of the items, the $1,200 shuttle fee was necessary due to the logistical challenges at the delivery location. The semi-truck that arrived could not navigate the winding gravel driveway leading to the customers home and a smaller shuttle truck was necessary. This was confirmed by the delivery team and documented with photos, which we are happy to provide.

The semi-truck was assisted by a police officer mentioned in Mr. ****** prior complaint, not called by the customer or the carrier, but simply present to ensure the safety of the driver and crew while unloading on the main highway near the customers residence.

We are committed to resolving this issue and remain open to further communication with Mrs. ***** We hope this clarifies the reasoning behind the additional charges and our attempts to reach out for resolution. We are willing to provide monetary compensation, in order to do so, we will require Mrs. **** to contact our **************** Department.
Sincerely,
AmeriSafe Moving
Business response
10/03/2024
Dear BBB Representative,

We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a refund of $800 of her original deposit amount as part of the agreed-upon settlement.
We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.
Thank you for your attention and assistance in this matter.
Sincerely,
AmeriSafe Moving

Customer response
10/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
09/17/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This dispute is regarding the discrepancy between what we are charged in Cubic Feet and the Delivered Cubic Feet over ***** vs approximately 1150 Cubic Feet respectively. All along in our communications with the BROKER (AmeriSafe) and MOVER (Best Prive ********************************* we were assured we were only going to be charged for ACTUAL Cubic Feet utilized and not ESTIMATED. At the time of pick up in ******* it was REPRESENTED we were using ***** Cu Ft of space.When the truck arrived for delivery, it was packed to under ***** Cu Ft of space. A SIGNIFICANT difference of approximately 850 Cu Ft. You can view pictures I took upon arrival of our delivery truck. Our Payments to **************** are listed below-$2,554 - Deposit 5/23/24 TO BROKER, $***** - Additional Estimated Deposit once updated inventoried was sent to BROKER 7/26/24,$3,129 - Pick-up 7/27/27 Once truck was loaded Lead Mover stated that we needed 2000 cubic ft of room and there would be an up charge and we paid this to MOVER, $3,129 - Final Payment Due 8/3/24 in order for them to deliver Goods on 8/05/24. Please note that when the truck arrived, we were their last delivery of the day. The truck had markings inside of Cubic Footage Measurements **SEE PICTURES BELOW. Our goods were ONLY using less then ***** Cubic feet of space.I'm are looking for a credit on the difference of being charged for 2000 square feet on only using 1150 square. This difference is the 850 Cu Ft X $3.30 $2,805. Upon review of the documents, we were also charged a 12% Fuel Surcharge on our Cu Ft and are updating our disputed amount by $336. I'm seeking to obtain a credit of $3,186 accordingly ($2850 + $336). I have also attached a copy of the invoice which shows additional charges in questions. I look forward to your acknowledgement of your receipt of this email dispute and a prompt resolution. Please let me know if any further documentation is needed.
Business response
10/01/2024
Dear BBB Representative,
We are actively working with the customer to resolve the complaint they have filed against AmeriSafe Moving Services. Currently, we are awaiting additional information from the customer to make an informed decision and reach a satisfactory resolution.
In order to ensure we address this matter thoroughly and appropriately, we kindly request an extension. We will submit our response with a proposed resolution no later than October 8, 2024.
Thank you for your understanding and assistance. Please feel free to reach out if any further details are needed in the meantime.
Sincerely,
AmeriSafe
Customer response
10/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
09/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Transaction Date: May 28, 2024 Consulted with Amerisafe to move my household from ** to *************. Gave deposit of $4245. After considering, I called the same day I made the transaction and asked the agent (****) to cancel. Agent (****) used his personal cell phone to call me and said he would cancel. Later found out that the company requires cancellation in writing. When a customer calls to cancel, agent is supposed to transfer the customer to their cancellation department or inform the department, who then sends a link by email to the customer. The agent/ company did not follow through and I have lost my deposit because the allowable 3-day cancellation window was not adhered to. When I followed up with Amerisafe, they were only willing to give me $850 dollars of the $4245 deposit. They did not have my conversation with the agent recorded so I cannot document the cancellation. Amerisafe will now not return the deposit because I asked my credit card company to stop the transaction. They say I failed to cancel per their policy. I believe they failed to follow through on their process so that the 3-day window would elapse, causing me to lose the deposit. This is a very deceptive practice and it is concerning that they can get away with this practice.
Business response
10/07/2024
Dear BBB Representative,

We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a refund of $1650 of the original deposit amount as part of the agreed-upon settlement.

We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.

Thank you for your attention and assistance in this matter.

Sincerely,
AmeriSafe Moving

Customer response
10/07/2024
Hello, we spoke with a representative of Amerisafe today. Amerisafe has resolved the issue with us; and would like to close the complaint.
Initial Complaint
09/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I put a down payment on moving services to move from ** to ** . The down payments as per Amerisafe Was to hold my price until i get an exact address and date. Some events came up and we can not move to ** anymore . AmeriSafe is saying i dont get any of my money back even though i never actually set up a move . I understand they need to charge somthing but they are trying to keep all of my ******* . They say i cant have a refund but they can keep it on credit
Business response
10/02/2024
Dear BBB Representative,

We are actively working with the customer to resolve the complaint they have filed against AmeriSafe Moving Services. Currently, we are awaiting additional information from the customer to make an informed decision and reach a satisfactory resolution.
In order to ensure we address this matter thoroughly and appropriately, we kindly request an extension. We will submit our response with a proposed resolution no later than October 8, 2024.

Thank you for your understanding and assistance. Please feel free to reach out if any further details are needed in the meantime.

Sincerely,
AmeriSafe

Business response
10/03/2024
Dear BBB Representative,

We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a refund of $500.00 of the original deposit amount as part of the agreed-upon settlement.
We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.
Thank you for your attention and assistance in this matter.
Sincerely,
AmeriSafe Moving

Customer response
10/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ***********
Initial Complaint
09/11/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We paid $2,008.00 to this business for moving purposes. There was no service provided to us by this company. We requested a refund through the **** Credit Card which was used for this transaction and after disputing this charge it was submitted back to us today on our credit card. There was no service performed and a refund was requested due to no service provided from this company. The "terms of service" of AmeriSafe Moving Services are very consumer unfriendly and the representatives uses pressure to insist the consumer make quick decisions. The transaction happened on May 24, *********************** from the company is ***********. Hopefully you can give us some help and guidance for this dispute. Thank You.
Business response
10/02/2024
Dear BBB Representative,

We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a refund of $500 of her original deposit amount as part of the agreed-upon settlement.

We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.
Thank you for your attention and assistance in this matter.

Sincerely,
AmeriSafe Moving

Business response
10/02/2024
Dear BBB Representative,

We are writing to inform you that we have reached a resolution with the customer regarding the complaint filed against AmeriSafe Moving Services. After reviewing the details of the case and working closely with the customer, we have provided a refund of $1000.00 of her original deposit amount as part of the agreed-upon settlement.
We consider this matter resolved and have communicated this resolution to the customer. If any further documentation or confirmation is needed, please feel free to reach out.
Thank you for your attention and assistance in this matter.
Sincerely,
AmeriSafe Moving

Customer response
10/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
09/10/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ameri Safe moving company not only did they rob me blind on the quote and the unexpected monies that was requested for different things at different times to get my belongings from ******** to ******* ******** when I was finally able to have my belongings delivered having had to pay them because they stored them for a few days, which was supposed to be free I couldnt believe the condition that the truck was in my entertainment center was just thrown on top of stuff and two TVs were missing. things that belong to my mom that I wanted to keep because she just passed her missing or broke. The move was just a horrible, horrible deal. The company wouldnt respond and I was told that they would be. there for me if I needed anything to call, but when I did, I could not get in touch with the people that I needed to speak with or no call back just a horrible unprofessional unreliable and they will miss quote the prices and when they get there to do the job you have to pay more and then when they deliver, you have to pay even more
Business response
09/19/2024
*******,
Thank you for bringing your concerns to our attention. We deeply regret that your moving experience did not meet your expectations, and we would like to address the issues you have raised.

Price Increases and Unexpected Charges: We understand how frustrating unexpected charges can be. The initial quote provided is based on an estimated inventory, and any additional items, volume, or services required during the move may result in adjusted charges. These adjustments are outlined in the signed agreement, we have reviewed your specific case to ensure all charges were applied correctly.

Storage Fees: Regarding the storage fees, we want to clarify that the ************************************************************************* this instance because, per the carriers notes, you had informed the crew at pick up that you were ready for delivery. When your belongings were shipped, the carrier attempted to deliver them, but you were not ready to accept the items. At that time, you were notified that additional storage and delivery fees would be applied if the delivery could not be completed as scheduled. While we understand you had a prior conversation about the 30 days of free storage, there were no notes in our system regarding this arrangement. We apologize for any confusion caused.

Damaged and Missing Items: We are truly sorry to hear about the condition in which your belongings were delivered, particularly the damage to your entertainment center and the missing TVs and sentimental items from your late mother. We understand how upsetting this must be. Please reach out to our **************** team to have the claims information sent to you in order to file a claim for the damaged and missing items, they will work to resolve this issue as quickly as possible.

Communication Issues: We also apologize for the lack of communication and support you experienced throughout the process. Its our goal to provide clear and prompt communication to all of our customers, and we will investigate why you were unable to reach the appropriate personnel. We do have 24 hour **************** available to assist. Your feedback will help us improve our service and responsiveness.

We regret that your move did not meet the level of service we strive to provide. Please contact our customer service with any additional questions or concerns in order for us to assist you further.

Thank you for your patience and understanding.

Sincerely,
AmeriSafe Moving Services
Initial Complaint
09/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We called these guys via the Internet schedule appointment for Moving They quoted us $2600 Including everything and Insurance We agreed to meet on 8/13 At the 13th we find out this company is not going to take care of our staff - But trueway from IL Will do, And it just subcontractor. Suddenly, the prices arent in the same And when I refuse to pay more- Amerisafe or nationwide moving Called me And suddenly, I need to pay more. I refused and they forced me to pay more. They left the place to pick up anything in order To try and scare me, I wasnt scared so they came back and agreed to upsell me only 150$ instead of 2000$. The Moving got delayed, And they arrived 14 days after. It was another ****** and again - ******. When I refused the same lady for the first conversation called me and tried to force me to pay more again. one hour and ************************************************************************* I have some Broken stuff (How did he know?) And to contact the first ****** The first ****** never pick up the phone after up on me back 8/13 Now I have stuff worth 15 K dollars Broken No one is taking responsibility, and I dont know what to do
Business response
09/18/2024
Dear Customer,
We sincerely apologize for the inconvenience caused by our inability to locate your information in our system. However, we appreciate your cooperation in providing us with the correct job number, which enabled us to identify your account. We regret that your name, ****** ****, was not listed in our records.
We are sorry you did not have a good move, however we checked our entire data base and we do not have you as a customer. In the ********************** industry there are many moving companies with similar names you might have gone with another AmeriSafe Moving. If you still believe you are our customer please provide us with your job # or the correct name on your moving file so we can assist you.

Customer response
09/19/2024

Complaint: 22252311

I am rejecting this response because:

Sincerely,

****** ****

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