Reviews

Review Details

• Review fromScott M

  Date: 02/01/2025

  1 star
  Disgusting. I will be reaching out to ALL my friends and family, as well as posting the link to ********, *******, next door, and tik tok to leave 1 star reviews for this location. DO NOT GO. DO NOT GO. I dropp** my car off at 7:30 am on 2/1/25. I didn't hear from them all day not a call, voicemail, nothing! I call** to see if I could pick up my car because I assumes obviously they didn't diagnose or look at it since I didn't get a call for approval for anything. I was told the service center is clos** and they don't know what is going on with my car. My car is now BRING HELD CAPTIVE by this place until they decide to contact me OR UNTIL THEY OPEN ON MONDAY!? ***** ********* WAS MY SERVICE ADVISOR. **** SUPPOSED TO BE A SERVICE MANAGER. WHAT A JOKE. I was told by her manager (after calling 8 times) he couldnt get in touch with her either so no one knows anything!? Where is my car!!?!??!. Oh... I forgot I was told to use **** until they can figure out what's going on with my car and where it is!!!!??? Is this how you run a business?! I was going to purchase a vehicle from them as well, however after this I definitely won't. I will be telling all 35k followers I have online about this situation. I will tell everyone in my neighborhood and everyone I meet to NOT use ** morse delray toyota!!!!!!

• Review fromAleksandr M

  Date: 12/09/2024

  1 star

  Aleksandr M

  Date: 12/09/2024

  On November 30th, I came to the dealership to trade in a truck for a new one. My sales associate was **** ****** and manager ******* *********. After agreeing on the numbers, I asked to have the bed cover transferred from my old truck to the new one. ******* told me that it's a 4 hour job (2 hours to remove the cover and 2 hours to install it on the new truck). He told me that if the installation is included in the deal, it would be $125 per hour so $500 total. So I decided to add the $500 to the deal. ******* introduced me to service advisor Will ***** who would take care of the service on Monday. Will advised me that it will be 4 hours for the bed cover switchover and 2 hours for the tint. The tint technician took my truck for the tint work and finished it in 30 minutes (not 2 hours). I waited 1.5 hours and the technician that would be doing bed cover switch didn't pull in my truck yet. I walked back to Will and asked why it's taking so long. He told me that the technician is pulling in my truck within a few minutes. I waited another 1 hour. At that point, I became extremely frustrated. I went to speak with ******* who couldn't really help me. I asked him who was his boss and he introduced me to *** Tiger (General Sales Manager). I started explaining to *** what happened. He wouldn't let me finish the conversation and interrupted me saying "Let me know when you're done speaking so that I can speak. That was extremely rude of him. *** told me that the technician is getting started on bed cover switchover and he will work as fast as he can. *** also told me that it would be less than 4 hours since he asked the technician to work as fast as he can. I told him that I would like to get some of the $500 refunded because it wouldn't be a 4 hour job as I was advised. He denied my request. I then asked ******* who was ***** boss. Within a few minutes, **** ********* (service director) walks over to me. He advises me that he can refund me $250. I agreed to his offer.

  Ed Morse Delray Toyota

  Date: 12/13/2024

  To whom it may concern, 

  We charge an hourly flat rate per each job that we perform. Mr. ********* was told that the removal of his bed cover from his trade in vehicle and installation on his new vehicle is a four hour labor job. We explained to Mr. ********* that an experienced technician would have taken 4 hours to complete the job. We also explained to him that the technician who swapped the bed cover from his previous vehicle to his new vehicle had help from another technician, reducing the time that it took. Just because a repair was done quicker, doesn't mean that one is only charged for the time the car was in the shop. Mr ********* did not understand this and as an effort to satisfy him we we refunded him half of the the labor. 

  
  Thank you, 

   

  ****** ******

  Customer Relations Manager

  ********************************************* 

• Review fromBlake L

  Date: 07/02/2024

  1 star

  Blake L

  Date: 07/02/2024

  Bough a car that had been wrecked before, and then had really bad shady/unprofessional work done to cover the HIDDEN DAMAGE. The car had bondo with the wreck pieces that were glued together. Im thinking this was because of the HIDDEN DAMAGE. Later had a minor collision that unfolded with the other car being at fault. Barely backing into my while going one to two miles MPH and I was sitting still/parked. This is what enlighten me on the situation at hand with all the HIDDEN DAMAGE. YES I should have done my thorough diligence on this CERTIFIED car that I bough from Toyota, of course I did but not nearly enough. Called in to try and make this all right. Never received a call back. Went back up there twice still nothing. Then called Toyota ***************** and they referred me back to the very dealership that never responded or helped me in any way to be told they cant help me. Onto the BBB NOW. Stay far away from ***************** Toyota please.

  Ed Morse Delray Toyota

  Date: 07/06/2024

  *****, 

  you purchased a vehicle from us 11 months ago and just recently had a minor accident with the vehicle. We sold you a vehicle with a clean Carfax and we are not aware of any of the allegations that you are making. We apologize that you are currently dealing with the inconvenience of repairing your vehicle but there is nothing we can do for you at this time, 

  thank you, 

   

• Review fromRose D

  Date: 05/21/2024

  1 star

  Rose D

  Date: 05/21/2024

  Im really disappointed about my service not only I was being discriminated. I was supposed to bring my on loan to the dealership they didnt want me to. Keep saying credit union have their own agent. Lied saying they dont do business with credit union anymore which was a lie. By the time for me to bring my own loan they went ahead and submit all my paperwork to Toyota dealership finance ( which is their company) I Asked the finance ********************* give me my paperwork cause I dont want you to submit it yet. He promise he will trash it or keep them in his safe and I would bring the loan on Friday. He agreed and confirmed with when I showed up Friday he told me his boss wrote him up and told him to submit the paperwork ( the same paperwork he was supposedly trash or put it away) without any update or phone call my loan was with their finance company. When Im expressing how I feel and told them in the whole process I was being discriminated. The manager walked away from me. When I asked the manager for the finance company and cooperate number he gave me the wrong number. Im trying to refinance with credit union, they overpriced ***** $. The car is not worth what Toyota charged me. Ed ********************** Toyota advertisement says customers first honestly I feel it was all about the money and their commission. Think twice before going there.

  Ed Morse Delray Toyota

  Date: 05/26/2024

  ****,

  we regret to hear that you had a negative experience with us. In an effort to better understand your experience, we would appreciate an opportunity to speak with you. Please feel free to reach out to me by phone at ***************************, or via email at *****************************************.
  

  
  

• Review fromDavid R

  Date: 11/11/2023

  1 star

  David R

  Date: 11/11/2023

  Horrible place to do business!Financing vehicle borders on dishonesty. Read carefully before you sign anything because you cant change your mind later

  Ed Morse Delray Toyota

  Date: 11/12/2023

  *****, 

  I am regretfully sorry to hear about your dissatisfaction with our dealership, 

  I have sent you an email in hopes to obtain more information from you and remedy your situation. 

  I look forward to hearing from you, 

   

  *************************
  ************
  Customer Relations Manager
  Ed ********************************************************************
  ********************************************;
  Delray Beach ** *****

• Review fromsteven p

  Date: 10/28/2023

  1 star

  steven p

  Date: 10/28/2023

  On Oct 24, 2023, Ed ********************** Delray Toyota Dealer offered a cash-payment deal of a **** Camry LE through TrueCar website for $28987.52. The deal included all dealer fees and government taxes/fees including new tags. If accepted, the deal's good for 7 days.I accepted the deal and contacted the Ed ********************** dealer. *** (sale rep) checked the car availability and told me it's gone but would honor order with a similar car if I brought my TrueCar order to dealer with me. Before she hung up, she assured me there was 2 cars available in the lot with different colors. I emailed her my order then called her back on her cell phones that day and following days but my calls kept being transferred from one person to another. Eventually, I sent an email to her boss ******** *** (internet manager) but received no responses so I asked TrueCar Rep for help.On the next day, *** replied and offered me a substituted car for $******** excluding registration/title/new tag and other fees. I asked him why the deal changed so much since the original car and the substitute car had the same MVSP of $27854.00 but different in colors only. He said because the VINs were different.******* requires when you purchase a car at a dealership, the dealer is required to apply for a new tag and title. So I asked ******** to give me a ballpark estimate of a finalized price with a new tag but he did not respond. Anyways, I hand calculated the new tag fees in the original deal and added to ********; new number was ********, $1179 different from the original $28987.52 assuming no bogus fees would be added.I was shocked then **** at Ed ********************** dealer sent me a text offering the car for $28978.52 if I deposited $1000.00 over the phone. Ive bought cars from dealers but never been requested for a transaction over the phone. The only times Ive received these kinds of requests were from scammers oversea. Wow! You think Id get the car for ******** after sending $1000?!?!EXTREMELY COUTIOUS with this dealer!

  Ed Morse Delray Toyota

  Date: 10/30/2023

  ******, 

  We apologize for the experience you had with several of our sales staff. We strive to provide an exceptional experience to all of our customers. We value your business and would like the opportunity to resolve your concerns and clarify vehicle pricing. Please feel free to call me directly at ***************************. 

   

  ************************;

  Customer Relations Manager 

  Ed Morse Delray Toyota

  Date: 10/30/2023

  Hello ******, 
  
  We were notified of the feedback from your experience while working with us here at Ed ********************** Delray Toyota. 
  
  As you mentioned, ********************* was in internet sales representative that received your inquiry via TrueCar for an Ice Edge Toyota **** Camry LE. 
  
  The call recording does indicate that she advised you that the unit you originally inquired on was sold but she did advise you that we have other options in inventory that are subject to similar discounting. 
  
  The suggested replacement was a Reservoir Blue **** Camry LE that was confirmed to still be available. 
  
  Your request for a confirmation of pricing was passed along to the Sales Director - ********************************* on 10/25/2023, and our records indicate that he attempted to reach you via phone numerous times with no avail. 
  
  
  With no response from you, *** then passed your information along to her Manager ******** *** the next day 10/26/2023. 
  
  The call records state that you both discussed available inventory options and he stated to you that the TrueCar discount was also applicable to the suggested replacement vehicle. 
  
  Through numerous email chains, the quoted fees provided to you became a line of question, and you requested an explanation of why the "suggested" TrueCar pricing differed from the quote we provided. 
  
  ******** received a call from ******** - TrueCar representative, attempting to obtain clarification on the series of events that transpired. 
  
  Email correspondence then was generated by ********, and all parties were added as recipients. Within the body of ********'s email response, he reiterated the terms and conditions that are set forth by the business agreement between TrueCar and Ed ********************** Automotive Group. 
  
  TrueCar does not provide a price guarantee but they do offer projections of the suggested selling price and that is based off the information set out by the partnered automotive group. 
  
  As mentioned, your feedback is not a typical response we receive, and we apologize for the confusion that you may have endured. If given the opportunity, we would love to further assist you with you vehicle search.
  
  
  Best Regards,
  
  
  *************************
  Customer Relations Manager
  Ed ********************************************************************
  ********************************************;
  Delray Beach ** 33483
  
  

• Review fromJoyce L

  Date: 06/06/2023

  1 star

  Joyce L

  Date: 06/06/2023

  I purchased a 2020 Prius in October. It really never ran smoothly. But it got worse as time went on. I took it in when I couldn't take the shaking anymore. They sold me two new tires and said one of the tires had a bulge. Not a week later it started shaking again. This time it's the back tire with a bulge. They did not charge me for this tire. When I asked why they didn't see this the first time, no answer. Also, they charged me $52 for Road Hazard and wasn't offered this on the third tire. I don't believe I needed the first two tires and know they didn't drive it after the first visit to see if the shaking ceased. On the second invoice it mentions that the mechanic drove it to make sure it was fixed. I think I will be switching back to ********** Toyota. I never had any problems or concerns with their service and used them for many years before purchasing this car from Delray because it was the only Prius.

  Ed Morse Delray Toyota

  Date: 06/07/2023

  *****, 

  we sincerely apologize for the experience you had with the defective tire. 

  We replaced the tire at no cost on June 6th, 2023. You should not have any moving forward. For the inconvenience, we will be sending you a $100.00 service credit for future parts and service.

  We hope that you will give ** another opportunity to earn your business. 

   

  Kind Regards, 

  Taylor Postin

• Review fromTeri H

  Date: 04/12/2023

  1 star

  Teri H

  Date: 04/12/2023

  BUYERS BEWARE!!!!! I purchased a 2020 Toyota Corolla Hybrid, and it wasn't until recently when I had a tire blowout while driving on I-95 in ************, ** that I learned that there was no spare tire (donut tire) in my trunk! I was NOT informed of this issue when I purchased my car. I have since learned that 30% of new Toyota cars do not come equipped with spare tires, which I find shocking and extremely dangerous. Toyota's justification is that without spare tires in the trunk, the cars get a little more gas mileage per year, and have more trunk room. But we all know that this is a way for Toyota to make even more money at the cost of their consumers. In addition, I tried to work with the staff at Ed ********************** Toyota in Delray Beach, ** as well as a staff member at the Toyota corporate offices in *****, ***** about educating all sales teams to communicate this issue to potential customers, but got very vague responses from both offices. Therefore, I strongly suggest that if you are about to purchase a new Toyota, you double check to see if there is a spare tire in your trunk!!! Believe me, you do not want to be put in the same dangerous situation I was in when I was sitting on I-95 with a shredded tire and no spare tire in the trunk.

  Ed Morse Delray Toyota

  Date: 04/13/2023

  ****, 

  we apologize for the experience you had on the road.  Several Toyota models are not equipped with a spare tire. Though, we do not manufacture the vehicles and cannot change what equipment is included on certain models, we can implement more sales training and ensure that customer's are informed on what equipment their vehicle has. We will encourage our customers to ask more questions about their vehicle so they feel well informed. 

  If there is anything that we can assist you with at this time please let us know, 

   

  Kind Regards, 

  Taylor Postin

• Review fromYouseline P

  Date: 10/15/2022

  1 star

  Youseline P

  Date: 10/15/2022

  Terrible service/experience. I recently purchased a car from them, a few days later there was a strange noise coming from the car, I took it back to them they refused to look at the car, the service manager, **** confirmed hearing the noise but said he would not do any diagnostic testing on the car. I contacted the department manager ****, and the Customer relations coordinator ****** who said they can help resolve the issue. I went to the dealership, the manager made me wait a whole hour.I asked to do an exchange, they said the new car would not be available for two-three weeks (their website show that specific car is in-stock) and I would have to finance with them instead of using a loan from my bank; meaning pay a higher interest rate. I asked them to use a rental while the car is in the shop, they refused to accommodate. I had taken the car to get inspected, it showed the sold me the car with the brakes and the rotor are damaged, they question the report I brought with me I spent over two hours at the dealership, nothing was resolved. I never felt so discriminated against and disrespected as a customer. I left the dealership in tears because I know if I was a male customer, the outcome would have been different.

  Ed Morse Delray Toyota

  Date: 10/17/2022

  *********, 

  Sales Manager, ********************************* met with you on 10/15/2022 regarding the pre owned ***** that you recently purchased. He offered you two options; to trade you out of the vehicle or to schedule you an appointment at a ***** dealer for your vehicle to be repaired since it is still under factory warranty and provide you with a loaner vehicle on the date of the appointment. You declined both options. 

  If you would reconsider what we proposed, please contact me directly, 

  
  ****** ******
  ************
  Customer Relations Manager
  ** ********************************************************************
  **** ************************************************************ *****

   

• Review fromMichelle L

  Date: 09/30/2022

  1 star

  Michelle L

  Date: 09/30/2022

  If you want to transport back to the ****s then this place is for you! I am a 34 year old female with a great job that can more than afford the vehicle I was looking at, a Toyota Tacoma. I started walking around the parking lot of Ed ********************** Delray Toyota solo in the used car section just to look at the different models. The salesman came up and introduced himself and I initiated a handshake. He started talk to me about the used models they had that were all 2 x 4. I told him I was only looking for a 4 wheel drive truck and that a brand new vehicle would be great. After walking around more in the new vehicle section he continued to show me 2 wheel drive vehicles until I finally insisted again that I was only looking for a 4 wheel drive vehicle in two particular color options. We made our way into the show room where we sat down at a table and he printed the details of the next 4 wheel drive Tacoma coming in. This vehicle was not in either of the colors was looking for. I politely asked him to print out the next truck that would be coming in that was the color I liked. He obliged and came back a few minutes later with a sheet of the details for the next truck. He handed it to me and as Im reading he stated the sales manager told me to ask you before we continue if you can afford a vehicle. To say I was shocked and insulted is an understatement. I informed the salesman that I was employed and was more than capable of affording this vehicle and any other vehicle I so choose. He went on saying he didnt mean it that way and continued with the potential sale. A few minutes later my father and uncle walked in. The sales manager then came over and introduced himself to the both of them by shaking their hand. Being **************************** At that point I was done being insulted. I thanked them for their time and left. I thought the days of women needed to be accompanied by a male relative was in the past but its alive and well at Ed ********************** Toyota Delray!

  Ed Morse Delray Toyota

  Date: 10/04/2022

  ********,

  Thank you for letting us know about this. This is not the culture that we promote here at Ed ********************** Delray Toyota and we take that very seriously. We know that your time is valuable and hope to have a second chance to show you that. Should you wish to discuss this, please don't hesitate to reach out to our General Manager, *************************** via email at ******************************************.