ComplaintsforKia Delray

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 19, 2023 - Car taken to ***************** on repair $3,363.05 Rental: $500.00 Needed to fix noise in the front passanger wheel side (and shacking)Lateness and extra expenses (longer car rental and days missed from work) due to part delivery not on time Acct # ****** Problem not solved taken second time No answering the phone eventhough the service rep was available at his desk.

  Customer response

  11/11/2023

  I pick up the the and after 5 hours of having the car, while I'm driving the hour, now is making a house when I press the brake (which it didn't do before). 

  I not want to it it to the *** again since it it is has been and aweful experience. Now I'm driving and I am terrified that something may happen while I drive my grandchildren.

  I would like for them to get reimburse and get the money to take to another place ( I don't have the money to pay anything else.

  This repair has some to almoest ***** including rental.

  The service manager has been super rude and unprofessional.

   

  Business response

  11/17/2023

  Vehicle came in 10/12/23 for "Vehicle is making a knocking sound." Vehicle was inspected and right away noticed the rack was loose and damaged. Verified rack worn on both ends and wobbling while driving. Replaced steering rack assembly, gear and linkage assembly, used steering flush kit, bled system, filled steering fluid, performed alignment to specs, test drove vehicle. Vehicle operation normal." 

  Customer took vehicle and returned a few days later on 10/26/23 for "Front right of the vehicle vibrates over 65MPH." Vehicle was road tested multiple times and detected fender liner due to worn front axle causing wheel to slightly impact liner. Removed and replaced right front axle and liner. Customer took the vehicle.

  Next, the Service manager called the customer, and asked to bring the vehicle in to address concerns we were made aware of. The vehicle was brought in 11/14/23. Customer stated there was a check engine light on. The vehicle was also making slight vibration at 40-50MPH. We balanced all 4 wheels at no charge. Diagnosis of the check engine light determined that the thermostat needed to be changed. The customer stated her "husband is aware, as he recently worked on it, and he will fix that". The customer said she was "satisfied with our services".

   

• Initial Complaint

  08/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my car in for service. Something was wrong. After having my car for four days they said it was the catalytic converter. They charge me $3189.55 to change it. On the way home the check engine light went on. They asked me to bring it back which I did. After the 5th day and they found out it was the fuel injectors. They said they ate the cost of the fuel injectors. The cost of that service is $800. If the job was done correctly then it would have been $800. I called the credit card company and they lied to the credit card company and said they did a service and completed it. They did not. If they had completed the service, then I would not have to have gone back. I want a refund which is the difference between what they charge me and what the actual service that my car needed was. I want a refund of $2200 . They did this because I am a woman and I am a black woman and they wanted to price ***** me and take me for every single sent that I had.

  Business response

  08/22/2023

  
  The 2014 Kia **** came in for service this past March. This vehicle was in limp mode (not operating correctly) and DTC (trouble code) was a faulty catalytic converter. A faulty catalytic converter,being an emission problem, will not allow the vehicle to operate properly, and electronically will send an overriding message to the **** that the catalytic converter is faulty.

  If the catalytic converter was not faulty, no DTC code would have been recorded as such.

  A new catalytic converter was installed,road tested, and no DTC codes, cat, or anything else recorded, in the vehiclescomputer. The vehicle was returned to the customer.
  A few days later the vehicle came back to the dealership with a check engine light on. With more driving and more start/stop cycles, a mis-fire DTC code recorded in the computer, which we investigated. Through further testing, the injectors were not operating properly -not opening and closing correctly. (An electronic signal sent to the injector, telling it to open and close, to deliver the exact amount of fuel to the engine. The injectors were sticking open, spraying extra fuel which will run through the engine unused,and damage the catalytic converter over time).

  As diagnosed, the vehicle required a new catalytic converter. Through more driving, with injectors not functioning correctly, the mis-fire codes were detected (and not overridden by the catalytic converter failure).

  The car originally needed both repairs, the catalytic converter and the injectors totaling almost $4,000. For the inconvenience of having to come back, we did the injector replacement complimentary.

  Faulty injectors will not cause the vehicle to go into limp mode. But driving with faulty injectors can damage other components, as seen here the faulty catalytic converter. Injectors like other wearable parts, need to be changed on a regular basis.

  With 128K miles on this 2014 **** as the vehicle ages, with the warranty expired, and with the warm climate in *******, more components most likely will begin to fail, and can become expensive. We could offer a $500 coupon towards the purchase of a new or newer vehicle with a warranty that covers expensive repairs. We also offer two years of free maintenance with the purchase of a New **** Our interest in you and your **** is important to us.

  Customer response

  08/27/2023

   
  Complaint: 20458831
  
  I am rejecting this response because:
  I called the same day about the check engine light. It came on a mile down the road after picking it up. THEY told me to bring it back Monday because they were all going home. They are giving the impression that I had it for a few days and then the check engine light came on and that is not correct. If they had fix the problem the way they said they were supposed to then that check engine light wouldve never come on the dashboard. After they replace the fuel injectors, then I did not have a problem again I still want a refund before I go to court. 
  ***************************************************

  Business response

  09/04/2023

  We are concerned you are not happy with the repairs. Not sure about the understanding what happened to your car, and how we helped to repair it for you. Our last email was a very detailed explanation of what was wrong, and how we repaired it.

  The catalytic converter was damaged and beyond repair. The *** trouble codes indicated such. Carbon deposits built up inside the catalytic converter, and it was unable to allow exhaust to flow throw it - it was clogged. Very badly clogged. The inside of a catalytic converter is like a honeycomb, and the entire unit was covered  with a lot of carbon deposits - it was ruined.  And if only the injectors were replaced (without changing the catalytic converter) the car would only drive in limp mode - the car still have the same problem. Both the catalytic converter and the injectors needed to be replaced. The injectors should have been changed tens of thousands of miles ago. 

  Our repairs were done correctly, we stand by our work, and because of your revisit the injectors were complimentary.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am EXTREMELY disappointed with how Kia Delray Beach has been UNPROFESSIONAL & completely UNINFORMATIVE. Out of town traveling to *********** and my car stops before we get to our destination. My car gets towed to Kia Delray Beach. We drop the keys into the Dropbox and leave numbers for them to call and fill out the paperwork. *************** and whomever his informative is could not figure out 1) who got my keys out the Dropbox 2) who my advisor was & 3) who car the name was under. You put the phone on mute to figure out the information and constantly calling us out of our names like we could not hear because NOBODY you talked to was named ******. It took me leaving a nice/nasty message to a receptionist for you to even call us back after you hang up on us without barely saying hello. I left all the information you needed before we left the states. Then you try to tell me the engine is locked up and trying to charge me $6400. I tell you no thank you and we will come get the car. Yall wait til I get a company to come and tow the car back to ******* before yall claim that I need to pay a diagnosis fee before it can be released. The car has been there since July 2nd and you wait til July 10th to say something about a diagnosis fee? THE *** MY CAR IS GETTING PICKED UP? Then you lie and say the person you talked to day 1 knew about the diagnosis fee but WE are the people you talked to on day 1? No invoice whatsoever but we have a diagnosis fee? I will NEVER recommend Kia Delray .

  Business response

  08/08/2023

  This vehicle was dropped off at our dealership after hours. No one at our dealership ever spoke to the owner of this vehicle. A third party claiming to represent this vehicle was extremely rude, hostile, and combative to our employees. We diagnosed the vehicle determining the vehicle needs a new engine. We stand behind our diagnosis. The vehicle was picked up after the diagnostic charge was paid, and also note, the tow truck driver picking up this vehicle complained to us how combative the person making these arrangements was. We refused future business on this. Also note, we are a top-rated automotive dealership that offers exceptional service as noted by thousands of customers.

  Customer response

  08/08/2023

   
  Complaint: 20300698
  
  I am rejecting this response because:
  I stand on what was initially stated and reported. We left a note in the Dropbox advised by the tow truck driver via roadside assistance. The after hours form stated EVERYTHING that was needed on their part before we left for our cruise. *******************, also goes by ****, and his fellow associate lack real professionalism. They thought they put the phone on mute and we heard everything that was said.  Again, for us to call 5 times, each call being directed to **** and everytime line busy once we finally get on the phone to say hello, this guy (************) hangs up.  Then lied about the reasoning for hanging up. ******* claimed he mentioned a diagnosis charge but I wasnt told anything. He couldnt even specify when that invoice was given until AFTER we called to say the car was getting towed back to *******. It wasnt until the auto transport driver got to the dealership to take the car back to *******, before Hiro and the Kia Delray dealership wanted to mention a diagnosis charge and wouldnt release the vehicle until it was paid. Mind you this car was at the dealership for over 5 days and out of those 5 days why wait til the day we  decide to tow it back to *******, you now say something about a diagnostic charge. Make it make sense. You call the dealership reputable but **** tried to get over on some tourists trying to get back home thinking wed pay whatever just to do so. 

  Hostile? Im sure youd be hostile too. 5 directed calls, a bad advisor, for me to say my name is ******* & an associate called me ****** of all things. ****** SOUNDS NOTHING LIKE *******. Im pretty sure a raised voice trying to be heard doesnt constitute hostile. Yall have a good one. 

  
  Sincerely,
  
  *****************************

  Business response

  08/22/2023

  We reserve the right to refuse business on this.

  Customer response

  08/22/2023

   
  Complaint: 20300698
  
  I am rejecting this response because:

   

  its the simple fact it turns out the Kia ****** had a recall and nobody said anything about it. Ill state again REGARDLESS of if you refuse business on this. I will happily reject it every time it comes to my email. Me. **** and his associates are unprofessional and should learn to mute the phone when talking about others when they are supposedly on mute. You say you have exceptional service welll these 1 star reviews say otherwise and that they are having the EXACT same problems that yall are refusing to address. Until then??
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/16/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had contacted Delray *** by email to look at a vehicle they had listed online. The day of my scheduled appointment the car that I was interested in was not there, the ** was using the car as him Demo and I was told that it was on a test drive, which was clearly not the case. As I sat with the sales person, he asked if I was trading in and I told him no, and I also clearly stated to him that I had financing through my bank. While waiting for the vehicle I was expecting to see the sales person asked if I would like to see another that was comparable to what I was interested in so instead of just sitting there I did drive it. **** drove that car and returned and still had to wait for the other car to return. When it finally did, it was dirty and had clearly been being driven more than a test drive and the mileage was much higher than stated. In any event, I ended up liking the other car better and wanted to go with that one. Upon entering the dealership again, I was to meet with someone in financing. I told this person as well that I did have my own financing, which I was told with the same bank. I gave him my application number and what I though he was doing was preparing the document my bank had requested, but instead he ran a hard credit inquiring and applied for the financing through the dealership, at rates higher than what I was already approved for. He also just pushed the paperwork at me to sign before even going over this with me. He expected me to sign without knowing any details of payments or rates. I had done all my homework before going to this dealership with my bank on rates and payments and it was nothing close to what he was showing. I ended up walking out. I have been contacted by the company and the only resolution they offered was a fee for some coating to be removed at about 250$. I wanted more off since this is on my credit, which they are not interested in giving me, so I want this off my credit report

  Business response

  10/06/2022

  Kia Delray's response to complaint ID# ********: ****************** came to our dealership on 9/13/22 at 3:01 and looked and selected a used car. She "wanted to buy it" and the salesperson processed the paperwork. ****************** requested "financing". ****************** filled out a credit application, and signed it. Once in the finance office, asked that "we use her credit union" (which we use). ****************** was unfavorable to the terms of financing, so we stopped the deal, and she left without purchasing/financing the car. The next day the salesperson and the sales manager followed up with her, she wanted to re-negotiate the sales price and remove fees (which we are unable to do). The sales manager did lower the the price of the vehicle several hundred dollars. I was told she became upset that we could not meet her demands. We were never "presented an application number from her credit union". We have a completed credit application in ********************** handwriting, with her signature to request financing. Unfortunately, we cannot "make corrections to her credit report."

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