ComplaintsforD' Or 24k Delray 22C, LLC.
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Complaint Details
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Initial Complaint
05/10/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I was told by the salesnan that if I purchased the space touch system I would receive 2 year supply of creams and skin care items for witch be said but I have to come see him to get them as I run out and refused to give them all at that time.and 4 facials per year and a 100% money back if I am not satisfied or happy with the results within 30 days. It has only been 3weeks.. Well I am not happy with results and I told him this and now he is saying he didn't tell me that when my daughter was standing right there when he said it. All I want is my money back and I will happily return the device. I spent almost $4280.00 dollars for something that was guaranteed to me to work and it didn't and I want my money back. And there's a lifetime warranty that they sign me up for that I did not ask for but they tacked on as well. I see as cost I didn't even ask for it. So I know that they're I'm in there warranty system because the man did it right there at the store and even though I told him I really didn't want to do that because of the extra cost. I have written and emailed the company and have gotten no responseBusiness response
06/08/2023
Thank you for contacting us.
Please note that you have reached the corporate offices for D'or 24k. Unfortunately, we do not have access to the private retailers' accounts systems & merchant accounts, therefore, we do not issue refunds from our offices. You should contact the vendors directly and adhere to their return policy.
Also, the return address provided on your previous email is for our offices and not the store. All orders from private stores must be returned to the store if refund is approved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.