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Complaint Details
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Initial Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I reached out to sigma on Jan 19th to inquire about pricing and purchasing a professional tax software for my business.We both agreed on a tax software package of $79. I sent over my last year *******'s volume reports along with an *** EFIN Summary page showing my personal sensitivity information along with my company EFIN number. My ********************* handed over the necessary documents to Sigma to get the account activated. Furthermore, I granted sigma remotely access to my computer network to resolve whatever the issues was.Bottom line - I have gave out to much of my business information and no customer relations with the business. They tried helping me set up the **** account. But the attempt failed to login to the *** website no success. My argument is: I had a hacker stolen my my EFIN. the *** reissue me a new EFIN 2weeks ago. My old EFIN has all my last year bank report number which I think cause some type of miscommunication with sigma with the new EFIN via the old EFIN.Everything is legit. I never had any issues with no other company or bank.Business response
01/24/2024
Hello we have reached out via email and phone to the consumer offering a refund, the email is attached.Customer response
01/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Business response
01/24/2024
The bank account he paid with is not valid. Please confirm how he would like the refund. Please see attached.Customer response
01/25/2024
Either a check can be mail or send refund to Routing 041215663 Account# *************Business response
01/25/2024
Can you confirm the mailing address please
Business response
01/25/2024
Also if he wants ACH we need name on the account and address please.Initial Complaint
01/12/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Dispute amount $999.00 for software purchased from Sigma Tax Pro on 1/27/2022. Software was riddled with errors pertaining to IRS Due Diligence Form ****, which made it impossible to process client returns. Informed Sigma Tax Pro since January 2022 and ongoing, but they failed / refused to refund money to my credit card; trying to force me to use software.Business response
01/19/2023
We did not receive any communication from this client until a letter arrived this month with BBB cc'd. We emailed the client with no response but have mailed a check for $999.Initial Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
They are shut my e-file down because I don't have 25 bank product, I only have 10 clients that uses the bank products and they wants we to enforce there to uses it and I don't do that with my clients. So what do I do about this problem? They want me to pay some more money about $900 more so that I can finish up the tax season.Business response
03/28/2022
We have reactivated the customer's software today. Our terms and conditions do state that they need to use a certain amount of bank products but as ******** is a first year customer we will make an exception.
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Contact Information
955 NW 17th Ave STE E
Delray Beach, FL 33445-2516
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3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.