ComplaintsforPowerBastards.com

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a alternator of power bastards and there alternator almost cased my car to go up in fire due to poor quality and I tryed to ruture it still had 7 days left and they wasted my time by emailing dum things now am stuck with a 800 dollar alternator that is broken and not working properly and they refuse to give me back some of my Money I understand they take *********************************** with that bit I have tryed everything to get my money back am ready to post ******* videos to warn people fire is a serous problem and they don't see that part please help me put with them who ever reads this I would appreciate your help so much this company really had a bad rateing also they lie

  Business response

  04/20/2024

  We have communicated with this customer with each request. We have sent him the warranty information 4 times but he refuses to reply with the needed info. What the customer is claiming about fires is from a total lack of understanding of how an automotive charging system operates. Our products meet or exceed OEM alternator standards and do not have the ability to 'catch your car on fire".  Customer did email us on 3/22 upon receiving the product and stated it worked great and he was very pleased. We did advise customer to upgrade charging wire as needed and he declined. QUOTE: If youve added a stereo or other high draw accessory then yes, you may want to upgrade your main charge cable. END QUOTE. This transaction is not eligible for return as the product has been used and the transaction has been past 30 days from purchase. The return info is made clear during checkout, it's in the box with the product and it's posted on our web site since 2005. We are running about ****** positive transactions between each BBB complaint. Thank you. 

  Customer response

  04/22/2024

   
  Complaint: 21598869
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** they are lieing it was put in my car on March 27 and it's not even 30 days and it was in my car for 2 weeks I had to remove because it was going up to 17 volts witch means it's broken and the regulator is blown them saying I know nothing about changing systems is just them thinking am dumb I put my own stereo in my car did the wiring and have had zero problems with my stereo wiring with subwoofer in the back these people are scamers I want refund at least half of what I paid would be fair I what for next reply 

  Customer response

  04/22/2024

  Here are bills to prove how long and what I went through 

  Business response

  04/22/2024

  While we don't have any new information to post to this complaint, we certainly should not let customers post untrue information and then project that upon us. We noticed this customer is claiming the amount of the product was $650 when in fact it was $395. (Invoice # *****) I also noticed the customer is not comprehending our emails and that seems to be at the root of their complaint. Our return policy is clear and was presented to the customer before, during and after the sale. The product is an electrical item and not refundable after it's been installed on the vehicle. The transaction is also not eligible for a refund after 30 days of purchase, regardless of what date the customer started using it. We have sent the warranty info 4 times now to the customer but their response has been threats and incoherent emails. We have a warranty process and if the customer would simply respond with the info needed we could certainly help them out. Regarding the language and threats we will be forced to block communications from this customer as this is considered abuse of our systems and we don't entertain this type of communication. Thank you. 

  Customer response

  04/25/2024

   
  Complaint: 21598869
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Customer response

  04/26/2024

  What is it you are asking for I don't understand what is going on I guess there be no help from you guys also I can't believe a business can get away with selling junk that almost recked my car with only 35000k.s on it 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Selling defective products. Contacted them and explained what I was working on and what I was trying to find. I gave them all info on my vehicle including battery being used and wiring upgrades for the bigger alternator and was told it would work perfectly. Purchased an 160 alternator for my **** ****** 4Runner with the 22RE and installed. Worked normally for approx 2 months then it just quit. Contacted them and told them what was going on and they had me pay for shipping to them for a "warranty" repair. It took longer then I was told for repairs but when I got it back I reinstalled it and it once again lasted for about 2 months. When I contacted them this time was told that is was because I was using an AGM battery and that I needed to replace it. I have had an AGM battery in this vehicle for most of the time I have owned it with a NAPA 60 amp alternator for the last 10 years with no issues. I told them I want a refund because of the faulty products and was told they would not do that. This is the first time filing a complaint with you. If you have any questions please contact me. I hope you can help with this. Order number is *****

  Business response

  12/12/2023

  Dear ********************,
  I hope this message finds you well. We appreciate your feedback and your business. We understand your concerns regarding the alternator you purchased from us, and we would like to address them as thoroughly as possible.
  Firstly, we want to clarify our return policy, which is outlined in detail on our website ********************************************. Our policy stipulates that all products must be unused and returned within 30 days of purchase to be eligible for a refund. This policy is in place to ensure fairness and consistency in our transactions.
  In your case, we understand that the alternator has been installed and used. Unfortunately, this places it outside the return window as defined by our policy. However, we are committed to providing you with the best possible assistance within the framework of our warranty.
  Our alternators are backed by a one-year warranty, which is a testament to our confidence in their performance and reliability. If you believe that the alternator is not performing as advertised or if there are any issues, we are more than willing to diagnose the problem and, if necessary, replace the product under warranty. Please let us know the details of the issue, and we will guide you through the warranty process.
  We would also like to emphasize the importance of using the correct battery for optimal performance and reliability. Compatibility between the alternator and battery is crucial, and using the right battery can significantly enhance the alternator's functionality.
  We understand your desire for a refund; however, based on our return policy and the condition of the product, a refund is not possible for used or installed items. We kindly ask for your understanding in this matter.
  Our team is here to assist you throughout this process, and we value your satisfaction as our customer. If you have any further questions or if you believe your alternator may require warranty service, please don't hesitate to reach out to us at ****************************.
  Once again, thank you for choosing our products, and we remain committed to providing you with high-quality service.
  Sincerely,

  
  *********************
  www.PowerBastards.com 

   

  Customer response

  12/18/2023

  This is the second time in approx 5 months that I am sending this in for warranty repairs and paying shipping. It is set up the way I discussed with them and was told that it should work perfectly. Now I am expected to pay shipping a second time. If I am going to need to send in for repairs every couple of months this is terrible customer service. I ordered from a "reputable" supplier to avoid these issues when I could have gotten the same thing from **** for half the price. That is why I want the refund. The product does not perform as promised.

  Customer response

  12/18/2023

   
  Complaint: 20920201
  
  I am rejecting this response because:

  This is the second time in approx 5 months that I am sending this in for warranty repairs and paying shipping. It is set up the way I discussed with them and was told that it should work perfectly. Now I am expected to pay shipping a second time. If I am going to need to send in for repairs every couple of months this is terrible customer service. I ordered from a "reputable" supplier to avoid these issues when I could have gotten the same thing from **** for half the price. That is why I want the refund. The product does not perform as promised.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the item as they advertised and reviewed all there info about the warranty. Once satisfied,I placed an order. Once it arrived I had this altinator installed. I started noticing my vehicle lights dimming so I tried to contact them, no answer. So I sent an email letting them know what was going on and if they have any suggestions. They relied with telling me to purchase a smaller drive belt, or a smaller pully. So I purchased 2 smaller ****************** still having the same issue. I have proof of all items purchased. So I contacting them again letting them know, not only did they're suggestion didn't work but I tested the unit myself only to find out, that the out put voltage is not correct. ********************* told Me to have the unit removed from my everyday driving car and bring it to my local parts location to have a test performed. So I found a different company with the same product installed it so i can continue driving my car to drive to work, and removed the defected unit and had it tested with the results and emailed to the power bastards .Only to hear that the test they aked for was not showing what they wanted to see and that no auto parts store wouldn't provide that info. So knowing all this, why would they suggest that to begin with..I emailed **** and aked for a refund and his excuse is, Its more than 30 days so I can't have a refund. .

  Business response

  11/28/2023

  We appreciate the opportunity to respond to the complaint filed with the Better Business Bureau regarding the warranty terms and conditions of a recent transaction.
  
  We understand that the customer wishes to return an item purchased from us, with the return period being a key point of contention.
  
  The terms and conditions of our warranty clearly state that returns must be made within 30 days from the date of purchase. Unfortunately, in the case of order # *****, the customer has requested a return past this specified period. Our return policy has been posted to our web site since **** and is also included with the physical product. ********************************************
  
  In our commitment to customer satisfaction, we have offered to repair the item at no cost to the customer. This offer was communicated with the customer and made in good faith, to provide a solution within the boundaries of our established warranty terms. Regrettably, the customer chose not to accept this offer and instead opted to purchase a replacement from another vendor.
  
  We wish to emphasize that our warranty terms are in place to ensure fairness and clarity in our transactions. Circumventing these terms would not only be against our policy but could also set an unsustainable precedent for future transactions.
  
  We are genuinely sorry that the customer has decided against utilizing our repair services. However, as the return period of 30 days has elapsed, we are unable to accept the return of the item.
  
  Our team remains dedicated to providing high-quality customer service and is available to discuss any further concerns or queries regarding this matter. We can be reached directly at ******************************.
  
  We value our customers and strive to resolve issues within the framework of our policies. We regret any inconvenience this situation may have caused and remain committed to upholding our service standards.
  
  Sincerely,
  
  *********************
  President
  ********************************************
  ************

  Customer response

  11/28/2023

   
  Complaint: 20861825
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  I've aked how to resolve this issue and did what they advised. And not once did they reached out to help settle or replace or repair their product. There return policy is 30 days for customers who want a refund. Without the product being installed. My unit was installed used in my car. That's how I knew I had a issue. So i called with no answer and emailed with ideas on how I as a customer can help remedy there issues, with no success. 

  I also provided the test that they wanted. Witch I did. 

  And please keep in mind, the time frame this all happen wss being conducted on a everyday driven car. Plus I had to order and replace with a different unit. One that is working as designed and in my car. 

  **** from power bastards is untruthful and never suggested a replacement unit. He me suggestions, I did them only with the same out come. 

  A unit that is not doing what is suppose to do as advertised. 

  Business response

  11/28/2023

  Thank you for taking the time to provide a detailed account of your concerns through the Better Business Bureau. We value your feedback and take your complaint seriously.

  We have reviewed the 'Alternator Test' from AutoZone, which you originally attached with your initial complaint. It appears there might be some misunderstanding regarding the test results. The test confirms the product is functioning correctly, showing no signs of defects. The 'Rated Amps: 110' detail on the test is a standard reference for AutoZone, indicating that the tested factory alternator was designed for 110A. This does not reflect actual alternator output with the alternator you purchased from us. It merely signifies the expected test parameters for a 110A alternator. If you are still experiencing charging system issues, we recommend checking all wire connections, the battery, the vehicle computer, and fuses for potential faults.

  Regarding communication, we have consistently responded to your queries via email, adhering to our designed communication protocol. We understand there may have been some difficulty in reaching us by phone. Please note that our toll-free number is dedicated to sales inquiries, and technical support is primarily provided through email.

  Upon careful review of your order and in accordance with our company policies, we regret to inform you that your purchase is not eligible for a refund. Our evaluation indicates that the product is likely functioning as intended. We understand your decision to purchase a replacement from another vendor; however, we regret that this decision was made without complete information about the product you obtained from us. As per our policy, products that have been used and transactions exceeding 30 days from the original purchase date are not eligible for returns.

  We truly regret any inconvenience or confusion this situation may have caused. Our team is dedicated to providing quality products and customer service, and we are here to assist with any further questions or concerns. You can reach us directly at ******************************.

  At any time, we are willing to receive the alternator at our facility to check it and make sure it is working properly. 

  Thank you for your understanding, and we hope to resolve this matter to your satisfaction.

• Initial Complaint

  09/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered an alternator from PowerBastards on 6/29/22 for a 2017 Chevrolet Cruze 1.4L. After I installed it about a week later, the alternator was not charging the car at all. I removed the alternator and bench tested it at ******************* in ***********, **. After the test, the alternator was performing at 160 Amps, which was under the advertised specification of 250 Amps. I called **** and explained the issue, he mentioned how the aftermarket battery in my car was not designed for the alternator and could have damaged the high output alternator. I later replaced the battery with a stock one from my local Chevrolet dealer. **** then instructed me to return the alternator to PowerBastards and they diagnosed and/or repaired it for me. I sent it in on 8/13/22 to PowerBastards for $43.05. I later received a replacement alternator on 8/28/22 from ****** The package itself seemed rough and somewhat damaged from the outside. The alternator had a chip on the housing as well. I had the alternator tested again at TeVoert. They told me yet again it was not performing as it should have with the alternator outputting 185 Amps, instead of the advertised 250 before installing it. I contacted ****, and he said that only shipping damages could have caused the low output. I agreed with this because of the damage. I then filed a claim with ***** about the issue. ***** requires a written waiver from PowerBastards to me to release the shipment in my name to file a claim with them. I e-mailed **** on 09/02/2022 explaining this and got no response back from him. I later called him that same day and explained the situation. He told me that he contacted his FedEx agent already and waived the shipment to me. I called ***** immediately after, and they said they had no record of release of shipment. I then called and faxed PowerBastards back on the same day trying to get a shipping waiver and never got an answer. I need either a shipping waiver from them, or a return label and a refund.

  Business response

  09/07/2022

  We've already complied with customers unusual request of attempting to initiate a shipping damage claim even though he's not the shipper. ***** required us to send release form via **** which we have done. Customer needs to follow up with *****, we have nothing to do with this process.

  Customer response

  09/20/2022

  ***** has received the waiver from PowerBastards but they said the waiver is not acceptable as they do not have their company information on a letterhead or otherwise appropriate and it is not signed by PowerBastards

  Business response

  10/21/2022

  We have already contacted ***** and supplied the supporting documents the customer is referring to. We have little to do with this process as the customer contacted ***** directly which takes us out of the process. The customer will need to work with ***** directly as the shipper (us) is no longer allowed to manage the ongoing process. Thank you.

  Customer response

  10/21/2022

  ***Document Attached***
  Fedex claim information for shipping waiver
  See Attachment/File: Screen Shot 2022-10-21 at 1.52.31 PM.png

  Customer response

  10/21/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept this proposed resolution because they are not cooperating with me through this claims process. I called ***** again today (10/21/2022) and I asked why the claim (Claim # C-********) can not be processed. They explained to me that the shipper has not provided an appropriate release waiver which would require the company letterhead, the tracking number, and a signature which releases the claim to me. This is the second alternator I have received rom them that does not work as they promise. I want my money back either from ***** for damages, or from Powerbastards for selling me broken products.

• Initial Complaint

  08/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our company ordered several alternators from this company for years but we set up a commercial account in January of this year. In-order for us to be set up for that we had to purchase several alternators at once, which we did. EVERYONE of those alternators has failed. The company claims a "No Hassle 1 Year Warranty" but is now playing games with me asking me for an order number they never sent me and now have gone email silent and will not answer the phone or return phone calls, of which SEVERAL have been made. I have dates and times. I have been sufficiently generous with giving them time to get back to me as this issue was first brought to their attention back on July 12th 2022. I have since sent 3 emails and had no response at all.

  Business response

  09/14/2022

  Business Response /* (1000, 8, 2022/08/24) */ Hello, we try our best to respond to every email received. We are also available via phone, chat, text message during the hours of M-F 9AM-5PM EST. We have emailed this customer several times along with responding to each of his emails. We use a 3rd party email deliverability service and we can see all of our communications with this customer were in fact delivered successfully. We have responded to emails to this customer most recently on 6/14/22, 7/12/22, 7/12/22, 7/12/22, 7/20/22, 7/22/22 and 7/28/22. If a customer is not receiving our emails they will need to request technical support from their email provider regarding missing emails or check their SPAM, BULK EMAIL or PROMOTIONS folder. Thank you.

• Initial Complaint

  09/30/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I ordered an alternator from power bastards several months back and when I received it it did not work it was awful, I contacted Mike from power bastards and he told me to have it bench test and I did, the results were awful, when I told him how bad they were he acted very childish and argued with me Finley he said to return it that he would send a an RMA that day and he never did, when I reached back out to him he threatened to block me I would just like to return the item for my money back because the alternator is definitely defective

  Business response

  10/26/2021

  Business Response /* (1000, 5, 2021/10/11) */ This customer is contacting us almost one year from date of purchase (11/18/2020) for a product refund. We have a 30 day return policy on all electrical items sold. Our terms and conditions are clearly communicated with the customer throughout the ordering process and can also be found on our web site and also located on the packing slip and paperwork he received with his product in November 2020. We have notified the customer that we are unable to refund his product but as a concession we are happy to warranty this item. Customer will need to use the RMA form we already sent on Sep 30, 2021, 5:13 PM EST. We have all communications with the customer preserved. Copies of these emails are available upon request. We've been nothing but helpful with this customer and have responded to every email, phone call and chat in a timely and professional manner. Unfortunately we can not refund a transaction after almost one year. Thank you. Consumer Response /* (3000, 7, 2021/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) You're absolutely right it has been almost a year, because you choose to email me a RMA on an email that we were not communicating on and had not communicated on not once, so I didn't even see that he had sent an rma until recently and I can prove that to upon request, and the reason I want a refund is simply because there products are inferior, the casings of the altnator are extremely brittle and they do not put out even half of what they say they do in good working condition, so I would not ever install there products on anything and trust them, on there website it says there products are quality and made in the USA, they need to understand assemble and made are two different things because If I received a USA "made" altnator then it must have been made in a back yard somewhere, in my opinion and what I've observed there is absolutely no difference between there altnator and one you would buy off **** that's clearly stated made in China, all he had to do in the first place was send me an RMA on the email we were communicating on and I would have complied and try and let them fix something that's not broken just horrible quality and poor materials, and there whole return policy is a shake down, can't return if ever been installed tested or anything think about that, how in the world are you supposed to know the quality until you try it, it's not like I spent pocket change, I spent 395.00 plus tax, so yea it is a big deal and yes it is almost a year later, and you're altnator hasn't been on my vehicle since the day I asked for a RMA, and you sent it to the wrong email I believe purposely, to cause this confusion, and that you could make the year you're arguing point, and at This point yes I just want my money back, I've had you're altnator setting around for almost a year, and seeing a 395.00 paper weight for that long gets to ya, THANK YOU Business Response /* (4000, 9, 2021/10/15) */ Hi, we have communicated with the customer all of the info we have regarding this transaction. The item was purchased almost a year ago. Our return policy is long expired. As a concession we have already offered to warranty the customers item for which he has refused. A refund is not possible. Statements that we have sold an inferior product or that we are somehow not in the USA is demonstrably false. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩