ComplaintsforBest Western Sugar Sands Inn & Suites
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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 07/05/2022, I went to Best Western website to book a reservation for a stay at the BW Sugar Sands Inn & Suites. The website stated that this location was a newly remodeled Best Western Sugar Sands Inn & Suites and provides rooms with all the amenities and superb customer service. When I arrived at BW on 10/28/2022, I drove passed the hotel because it was trash, large boxes in front of the main entrance way, construction equipment, storage containers in the parking lot, lots of workers walking around without company shirts or ID badges. I checked in and informed the front desk that the website did not mention ANYTHING about ONGOING construction. When I went to my room # 323, the hallway was dirty, room was dirty, curtain had large stains, fridge had stains, floor was dirty, dresser was damaged and old. The lock on the door was damaged to the point where it locked us out of the room by itself, had to call for help, (1st time), lock also locked us in the room and had to call for help. Maintenace man came to the room the next day and removed a piece of the lock which made to door loose where we could not lock the bottom lock. Fire hazard and safety hazard which we FEARED for our lives. There was a large dog in room 321 that was barking all night on 10/28/2022. The smell of paint smell all over my room caused me to have migraines for the duration of my stay. DISABLED VETERAN US. ARMYBusiness response
11/30/2022
Our apologies to *** ******* A full refund has been given to him via his original form of payment (AMEX) Please allow a couple days for processing.
Brian Booth
General Manager
850-650-9191
Customer response
12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18344014, and find that this resolution is satisfactory to me.
Sincerely,
******* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.