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ComplaintsforThe UPS store1229
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Complaint Details
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Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 01 July 2022 I shipped a package from the listed UPS Store, the package was inspected and taped to secure by the UPS employee (tracking number: ******************). About 7 days later the package arrived at the business I shipped it to and was damaged to the extent where items (motorcycle parts) fell out of the package and were lost. I immediately filed a claim on or about 8 July and requested a refund for the amount of the parts that were missing ($429.95, not including taxes and shipping fees I had paid). Although I had upgraded my insurance to cover the cost I was told it may not cover it. UPS then sent an inspector to view the package at the business I had shipped the parts to in Lake Havasu City AZ. The business called me and told me the inspector took measurements and pictures of the package but the inspector then claimed they withheld access to the package because they would not give him the items that were shipped in the package, which were on a motorcycle and not their property to give. At no point was I contacted by UPS about any of this. At this time my claim was denied because the inspector claimed to never see the package. I then filed another claim with a case number: ************* I re-sent all the pictures I had previously sent and now the UPS store my claim is through (Destin location) will not return calls pertaining to my claim. I am only requesting I be provided compensation for the items missing. The missing item cost myself and the business I shipped it to money because I had to re-purchase the part and the business was unable to meet the repair deadline for the motorcycle. I am claiming that UPS is not honoring their insurance agreement and providing false statements to avoid paying the claim.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.