Business ProfileforCoastal Carpet & Tile Carpet One

June 2nd Coastal Carpet & Tile Carpet One (In Destin, FL) was hired to install a carpet that I purchased through them with the help of the sales rep 'Laura Lee'. Both Laura Lee and the installer came to my house to look at the project and assured my family the carpet would look 'amazing'. After the installer came over, Carpet 1 raised the install price by $500 (notice the two different invoices) to ensure it will be perfect due to the complexity of the job. The day he started, he told me he has never carpeted stairs before, and this was his last day on the job! He also told me that I will need to hire a carpenter to 'trim out' the stairs due to the fraying! When I brought this to the attention of the sales rep, Laura Lee, she came to my house and told me that she took responsibility and assured me that Coastal Carpet & Tile Carpet One would replace the carpet free of charge. The owner, Rick has refused to do so. When I reached out to Stanton Carpet (the manufacturer), they voided the warranty because the install was not correct. Ray Davis is the quality control at Stanton (see emails). Ray offered a discount to Coastal Carpet & Tile Carpet One as a way to help. Coastal Carpet & Tile Carpet One offered me a wholesale price towards a new carpet plus I'll need to pay for the install cost if I want to move forward replacing this. I believe I deserve a full refund as I did not receive the warranted carpet free of frays as I was purchased. The carpet looks like trash due to incorrect installation (bonding is required by the manufacturer - and was never even discussed at all with me) and is not 'looking amazing' as promised.