Business ProfileforASP Destin

ASP in Destin was servicing my pool, and around 3.5 years ago we bought a new above ground luxury, high quality hot tub, and they said that they were able to provide service for that as well. Our home is on the vacation rental plan, with a management company, like so many homes in the area, so the service would be twice weekly during peak season. When we were there this February we noticed that our once gorgeous hot tub, now looked worse than many hot tubs that are over 20 years old. The beautiful brown finish was turned to a greyed out white. The finish had etchings of rust all throughout the hot tub. Even the stainless steel screws were rusted! The head pillows had degraded and were flaking off and looked like they needed replaced. There was quite a bit of sand in the hot tub on the seats and on the floor but there hadn't been anyone there in about 6 weeks so that is 6 weeks of not cleaning with a suction device. We called where we bought the hot tub and they had a manager come out and look at the hot tub. It was evident to him that this kind of damage would not be covered under our manufacturer warranty because it looked like a liquid (muriatic acid) to reduce ph had been used and/or other harsh cleaners. From doing our research we learned that NO liquid should be poured into acrylic hot tubs. The tub had a floating tablet holder that has tabs n it and they had 7-8 when it should never be more than 2. The spa store manager and my husband tried to remove the two filters from the hot tub and they would not budge! They were so tight in there, as if they had never been cleaned. They are supposed to be cleaned twice a week in season and once a week during off season. The photos were sent to the hot tub manufacturer and they sent them over to the acrylic manufacturer and it was determined that the hot tub had been abused from chemicals and would no longer be under the warranty because of this. We lost about 1.5 years of warranty of the product due to the