Customer ReviewsforOcean Reef Resorts, Inc.

Would not recommend this rental company ever. Customer service and response to isues is all but nonexistent.Stayed at Blue Mountain Villas from July 29 to August 5, 2023 When we arrived we were aware there was construction taking place on the condos and had been told shortly beforehand there would be scaffolding, etc. in place. However we were not prepared to have our entire gulf front balcony covered with construction trash except for one small area. and windows taped up with plastic, Even the balcony furniture had been shoved inside the unit. I immediately called Ocean Reef rentals and Informed them of the problem. They said they would contact the hoa and let them know. Aked me to text pictures of the trash which I did. No reponse. Thendiscovered upstairs bathroom sink only had a trickle of water. Called again on Monday to see what was going to be done about the balcony trash and let them know of the trickle. Sent someone out to check on the faucet. Said he would turn it into plumbing and they would fix it. Never heard back from anyone and it was never fixed.Additionally the icemaker in the refrigerator did not work. Called again and left a voice mail about trash still on deck and faucet. Received absolutely no response.On Thursday, sent an extensive text saying only two days left of vacation and no one was responding to our concerns in any way and how frustrating it was to rent a gulf front condo and not be able to emjoy the view and use the deck. AGAIN, there was absolute silence from Ocean reef resorts. The trash was never removed. The worst cutomer service I have ever experienced in any rental anywhere. The message being that they just don't care. How can you contact a rental agency at least four times and not one thing is done or even acknowledged? Terrible experience and total lack of concern for the customer. Really ruined what was a long awaited vacation. Never again would I use or recommend Ocean Reef Resorts,

Sunny Daze was a disappointment. We had cockroaches from day one. Broken toilet, broken door knobs dirty towels piled in closet. Rubbish on deck. Dirty floors, sand in beds and a door falling off. Big stain on couch cushion. Obviously who ever cleaned this place was blind and didn’t care if it was clean. It took over a week for exterminator company to spray for roaches. I was not compensated nearly enough for the price I paid for this rental. This house needs a complete overhaul including new kitchen appliances. The storage containers on the refrigerator door were broken.

Ocean Reef has an amazing staff! We had a fantastic stay! Our condo was very clean, neat, lots of fresh clean towels. The bed was very comfortable. If we needed anything at all they got it for us! I have to say we had a beautiful vacation. Was very happy with everything, was our second time here. The view is spectacular every time. No disappointments here! Looking forward to coming again! Than you Ocean Reef for making our stay so wonderful! You and your staff Rock!

Excellent experience all and all! The rental was exactly how it was described on the website. Clean and beautiful. We had a fabulous trip and would highly recommend to anyone looking for a beautiful location and superior rental on the beach! Jade Towers on Destin Beach

Wonderful visit!! Would recommend to anyone! We stayed at Ramsgate 7 and it was the most beautiful place we’ve ever stayed.

I would recommend using Ocean Reef Vacation Rentals for your stay in the Destin /Miramar area. Properties are extremely clean, well maintained, and give you plenty of the ess to get you vacation started. Communication with Ocean Reef is extremely easy and can be done online very easy. I will definitely use them in the future.

This was our second rental with Ocean Reef our experience again was exceptional. They have always been very responsive to any issues that needed to be addressed. Highly recommend anyone looking to book a vacation. We stayed at the Sweet Spot. The name reflects our experience. Property is close to Miramar Beach. The golf cart and heated pool with hot tub were a great addition. Great location if you are looking for laid back vacation. Look forward to renting with Ocean Reef in the future.

Had a great time at Sable Pointe West over spring break. Check in was so easy and the house was well appointed and very clean. Everyone who helped us at Ocean Reef was great! The resident portal is easy to use and has all the info you need for you stay. SPW was perfectly located beside the “horseshoe” in Seacrest and within walking distance to Rosemary Beach. We’ll definitely be back! Thank you!

Great! We enjoyed our family vacation. Our family loves the Destin area! Look forward to returning!