ComplaintsforPremier Resorts Group

• Initial Complaint

  01/12/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On 7/20/21, my husband and I entered into a contract with Premier Resorts Group while we were vacationing at Fairfield Harbour Resort in New Bern, North Carolina. We were guaranteed, in writing, as part of the contract that we would receive 100% refund of our money if the company was not able to transfer our ownership of timeshare in Pennsylvania within 180 days from the date of signing the contract. We waited even longer than 180 days and let Premier Resorts Group know that we wanted our money back. We even had a lawyer contact them on our behalf, to no avail.

• Initial Complaint

  05/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My name is Edward ******* and I live at ***** ********* ***** *n Millville Delaware 19967. My mobile phone number is 201 *** ****; my wife Diane and I share this same email address.
  
  
  Please send me a short email showing you have received this email and any contact information you can provide me should I want to get an update of your investigation progress.
  
  
  I have been having a problem with Mr. Lee ******* who was (is ?) employed as the president of a company called Premier Resorts Group based on North Carolina. I understand Mr. Lee ******* is now employed by a company called Vacatia Resorts as the Director of Sales since November 2022.
  
  
  In May of 2018, we visited the Windjammer Villas ll resort in New Bern, North Carolina using our Wyndham timeshare points.
  
  
  During our visit we're were asked to visit the office to give us an update on Wyndham timeshares. The sales representative's name we spoke with was Mr. Josh **** who was employed by Mr. Lee *******'s company.
  
  
  Mr. **** explained that Wyndham was allowing timeshare owners to give up their Wyndham timeshare for a RCI timeshare with the following conditions.
  
  
       •We were to give back our Wyndham timeshare.
        •We would also have to give back our accumulated Wyndham timeshare points.
         • This process would take approximately two months.
          • The Wyndham timeshare monthly payments must be paid by us until the transfer was complete.
         • We would purchase a RCI timeshare at the New Bern facility.
          • The New Burn facility was associated with RCI; although Wyndham owns RCI.
           • The RCI points do not equal the same exchange value as the Wyndham points.
  
  
  We explained to Josh ****, our main complaint with the Wyndham timeshare was the monthly maintenance fees we had to pay.
  
  
  Mr. **** *aid that RCI does not have monthly maintenance fees like Wyndham. The facility at New Bern does have an annual maintenance fee but his office would pay that fee. This fee is due by January 31 each year.
  
  
  Mr. **** also told us that RCI charged for their points membership unlike the Wyndham points system. Mr. **** *aid his office would also cover that annual points membership fee.
  
  
  The transfer took months longer than the two months that Mr. **** had told us. Mr. Lee ******* did provide us a partial rebate for some of the additional Wyndham monthly payments.
  
  
  On January 2, 2019 Mr. Lee ******* sent me an unsolicited email regarding the maintenance fee invoices that was sent out by mistake. Mr. Lee ******* stated the invoice was sent out due to a mistake in the accounting system and I should not pay it if I receive the invoice. Knowing our agreement with the New Bern office to pay the maintenance fees, I thanked him in an email for the update. I do have a copy of Mr. Lee *******'s email if you need to see a copy.
  
  
  During the following years, I contacted Mr. Lee ******* several times requesting he correct the error in the accounting system that was obviously created by his company so I would not be invoiced for the annual maintenance fee.
  
  
  I also contacted the resort accounting system directly, asking for them to correct the mistake that Mr. Lee ******* told me existed. I was told that Mr. Lee ******* had to correct the mistake.
  
  
  Every year since, I have to remind Mr. Lee ******* that I received an invoice for the maintenance fee and I need him to pay the fee as soon as possible. Every year I have to also send many emails to Belinda Nagy asking for a check to cover the RCI point membership annual fee that Mr. **** committed to pay. Both of these require many emails and months to get the maintenance fee and receive a check from Belinda.
  
  
  Mr. Lee ******* (Premier Resorts Group) has paid the maintenance fee as follows:
  Check # 3885 for 2019 & 2920 (6/2022)
  Check # 4074 for 2021 (3/2021)
  Check # 4204 for 2022 (8/2022)
  This information was provided to me by the accounting department of Resort Management Group, LLC in New Bern not Mr. Lee *******'s company.
  
  
  I received an invoice for the 2023 this year's maintenance fees that Mr. Lee ******* is now refusing to pay. He is now contending we have no agreement other than the company is to pay the annual points fee.
  
  
  Mr. Lee ******* clearly understood our agreement when he told me not to pay the maintenance fee back in the 2019 email. The payments up to now were also paid by Mr. Lee ******* knowing it was the agreement that his office agreed to.
  
  
  When Mr. Lee ******* pays the maintenance fee late, the resort puts my account on hold and I am unable to use my RCI points to book travel until the maintenance fee payment is satisfied. Although we have an excellent credit rating this late payment is unfairly placed against my credit rating.
  
  
  I have contacted Belinda Nagy last week, asking for current contact information for Mr. Lee *******. Mr. Lee ******* hardley ever answers my emails and Belinda has been helpful when I contact her. I do not know if I am correctly assuming that since Mr. Lee ******* is now employed by Vacatia Resorts he may no longer be employed by Primer Resorts Group. I hope to hear from Belinda by 4/19/2023 regarding if he is still employed at Premier Resorts Group.
  
  
  On 4/19/2023, I plan on paying my RCI points membership that is due on 4/30/2023.
  
  
  I need to get my account off of the hold situation. I hope to hear back from Belinda by the he end of the week about Mr. Lee *******'s contact information.
  
  
  If you will please research my situation and have Premier Resorts pay the 2023 maintenance fee immediately so my account will be current. Ask Belinda to send me a check for $10 for the 2023 points membership; she sent me a check for$124 but the invoice is $134 for 2023.
  
  
  I also request Premier Resorts Group contact the Resort Management company and change the mistake asking me to be not responsible for the annual Maintenance Fee that Mr. Lee ******* is fully aware of is his responsibility to pay. I would like to request an email from the resort once this error has been corrected confirming I no longer will be billed for the maintenance fee.
  
  
  Thank you in advance of your assistance dealing with this very stressful problem.
  
  
  Edward *******

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