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          Find a Location

          Southern Vacation Rentals has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Southern Vacation Rentals

              4608 Opa Locka Ln Destin, FL 32541-0745

            • Southern Vacation Rentals

              656 Santa Rosa Blvd STE C Fort Walton Beach, FL 32548-6087

            Business ProfileSouthern Vacation Rentals

            Vacation Rentals
            Multi Location Business

            Contact Information

            4608 Opa Locka Ln

            Destin, FL 32541-0745

            Get Directions
            Visit Website
            (850) 837-3937

            Customer Reviews

            1.08/5

            Average of 53 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            43 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Southern Vacation Rentals has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Southern Vacation Rentals

                4608 Opa Locka Ln Destin, FL 32541-0745

              • Southern Vacation Rentals

                656 Santa Rosa Blvd STE C Fort Walton Beach, FL 32548-6087

              Location of This Business
              4608 Opa Locka Ln, Destin, FL 32541-0745
              BBB File Opened:
              9/19/2008
              Years in Business:
              29
              Business Started:
              7/1/1995
              Business Started Locally:
              3/1/2006
              Business Incorporated:
              3/22/2006
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of BK3040192 for this business, issued by DBPR (Tallahassee)

              These agencies may include:

              DBPR (Tallahassee)

              1940 N Monroe St

              Tallahassee FL 32399

              (850) 487-1395

              https://www.myfloridalicense.com/dbpr

              BBB records show a license number of CND5603557 for this business, issued by DBPR (Tallahassee)

              These agencies may include:

              DBPR (Tallahassee)

              1940 N Monroe St

              Tallahassee FL 32399

              (850) 487-1395

              https://www.myfloridalicense.com/dbpr

              Type of Entity:
              Corporation
              Alternate Business Name
              • Southern Management Group, Inc.
              • Southern Rentals and Real Estate
              Business Management
              • Mrs. McKenzie Nicholas, Director of Compliance
              Contact Information

              Principal

              • Mrs. McKenzie Nicholas, Director of Compliance

              Customer Contact

              • Mrs. McKenzie Nicholas, Director of Compliance
              Additional Contact Information

              Fax Numbers

              • (904) 485-8600
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              43 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/17/2024

              Complaint Type:
              Facilities Issues
              Status:
              Answered
              I found a six bedroom, six bathroom rental called Villa Del Carmen through Souther Vacation Rental’s website. I paid $3650.58 upfront for the my stay from 6/9-6/15. When I arrived on the property the air conditioner in the pool house, I.e. 6th bedroom/6th bathroom, had the air conditioner set at 91 degrees. We turned the unit on and thought it was pups cool down in a couple hours. Unfortunately, that was not the case, the air conditioner never cooled the room and as a consequence no one could sleep in that room or make use the bathroom. We had to double up inside the main house and incur additional costs to put people up in a hotel because there wasn’t enough room in the main house. I reported the issue to the customer service line and they said they would send someone but that person did not show up until the following day at 4pm. That left me without full use and enjoyment of the property I paid for upfront for 48hours. When I called the customer service line again to complain and asked to speak with a manager, they would not let me. The Customer Service rep named Chelsea promised to refund me for the time I did not have access to the room and promised to give me a call back. I reached out to them via email several times since that call and each time they ignored my request to have the refund.
              Read More
              Read 42 More Complaints

              Customer Reviews

              53 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kelli N

              07/11/2024

              Worst customer service ever! Lost count of how many calls were made to resolve a refund matter. Had to fight between rental company and insurance agent. One blamed the other and I never got my refund! Was told various things I needed to do to resolve the issue, did what they told me and waited over 30 days to find out they told me the wrong process to get a refund. Of course now it’s too late and no refund no matter how many emails I have proof of. HORRIBLE CUSTOMER SERVICE!!
              Read 52 More Customer Reviews

              Local BBB

              BBB of Northwest Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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