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Business ProfileforComfortside LLC
At-a-glance
Customer Complaints
17 complaints closed in last 3 years
5 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 3550 NW 113th Ct, Doral, FL 33178-1837
- BBB File Opened:
- 6/24/2016
- Years in Business:
- 9
- Business Started:
- 5/14/2015
- Business Started Locally:
- 5/14/2015
- Business Incorporated:
- 5/14/2013
- Accredited Since:
- 8/23/2022
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 27
- Business Management
- Marat Terchiyev, Manager
- Ms. Yanni Ramos, Vice President of Operations
- Contact Information
Principal
- Marat Terchiyev, Manager
Customer Contact
- Ms. Yanni Ramos, Vice President of Operations
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
17 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Donald L.
10/30/2023
Comfortside LLC Response
11/01/2023
We understand that the customer's complaint revolves around the malfunctioning compressor, We have declined to honor the 7-year warranty due to the system not installed to spec.The unit should be installed with 240 volts and below as its a 230 volt system. He has 245 volts to the unit at the time of troubleshooting. When i had him check the compressor and pressures, after confirming the Inverter board had resistance values out of range he said that the unit held no charge. Without the presence of a charge that indicates a leak within the unit which he needs to find and fix. We also explained to *** that this should have been pressured tested during the install to prevent any leaks. Our units come pre-charged with refrigerant so its less likely it had a leak prior. With the lack of charge and voltage out of what the system is designed to handle we determined this is not covered under the manufactures warranty.
We respect *** ***'s right to take the matter to Small Claims court and file complaints with various agencies.
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