Business ProfileforCopa Airlines

I am deeply disgusted and frustrated with Copa Airlines for ruining my travel plans. During my trip in **************, they stranded me, along with four others, at the gate without an explanation, apology, or compensation. Due to a maintenance issue requiring them to use a smaller plane, Copa arbitrarily selected us to be left behind, with no regard for the impact on our plans.I had been sick for the past 5 days and desperately needed to return home for work. Copa making me miss my flight without providing an immediate solution not only ruined my vacation but added immense stress. After ignoring my requests for help for over an hour, they offered me a new flight that wouldnt departed for another THREE DAYS. When I told them I was sick and needed to get home, they suggested that I should buy a new flight on my own, which would have cost me over $2,800.Only after THREE HOURS of my pleading did a manager offer to rebook me on a flight for next day. I was so hurt to find out that they had this option all along and despite my illness and distress they were hoping to hold on to that available seat in hopes of profiting off of another desperate customer.Their refusal at times to communicate in English left in the dark as to what was happening and whether they would even help me. Their absence of an apology left me feeling awful. An airline with an ounce of human decency would have proactively communicated about the overbooking, sought volunteers, and offered compensation. Instead, I was subjected to unnecessary suffering and anxiety. Copa should be ashamed of their abysmal customer service.