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ComplaintsforMart 2000 International, Inc.
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Complaint Details
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Initial Complaint
01/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This "business" claims to sell Spanish-made bathroom fixtures and shower systems. Upon recommendation of my "contractor," I purchased shower systems for my two renovated bathrooms. Five months later, the shower systems malfunctioned. In one of the shower, there is zero cold water coming out (cold water is available from other faucets in the bathroom and everywhere else in the house). I was told the plumber who installed the systems when my place was being renovated that I needed to replace the "cartridges." The issue is that these cartridges are nowhere to be found. I contacted the company a number of times, but there is no answer, and a representative in the physical store ************** ***** told me I would have to but the entire shower system that would cost me $550. I spoke to several plumbers, no one can find any replacement parts for these systems. These shower systems are not sold anywhere and there are no replacement parts for them anywhere. I have realized that the business is a complete scam. I cannot buy new shower systems every six months. To replace the shower system for a different brand, I would need to destroy tiles in my bathroom to replace for a new brand. This will cost me about $2K considering that I will need to get a plumber and re-renovate again, retile again, etc.. I have just renovated! I am stuck with showers with no cold water, and the "business" does not want to provide details for the model production or replacement parts for these shower systems, or how I can get a replacement for the cartridge. This is not a legitimate business and should be investigated. I need them to contact me back and to send me the replacement part (cartridges) for this shower system (HICKARUS *******). Not sure if the model number is legit as the only place I can find it shown or "existing" is on the ********* INT webpage (mart2000int.com), and it is not clear what the model number is.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.