Business ProfileforHot Shapers

I ordered from this company on 6-2-2023. I returned my order for a refund ********** to ********* on 7-17-2023 and ***** picked it up on 7-19-2023. ***** lost my items that I was returning and they denied my claim to refund my money $95 until Hot Shapers completes a waiver saying they never received the merchandise. I reached out to Hot Shapers and they keep giving me the run around, first they were going to do a courtesy shipment of the entire order but I did not want that I want a refund of my money. When I refused there courtesy order Hot Shapers came up with another excuse saying that they need me to show up send then as picture of the shipping label I used to send to them. They now claim that it is over their ****************************************************************************************************** that a label was created. I have sent Hot Shapers the information I have from ***** showing that the package was picked up by ***** going to their address but now they are switching up and won't complete the waiver order refund my money. Now either ***** or Hot Shapers needs to refund my money because ***** lost my package! Hot Shapers merchandise is cheap and shotty at best, give me my money!