ComplaintsforMiss Cire Cosmetics

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid the business $530.75 USD for a product. The order was placed on Feb 1st. On Feb 9th I received a different product from the company than what I had ordered. ( Also the product is damaged) I advised the company in order to rectify the issue. They agreed to send me the item that I ordered, but only AFTER I return the unordered item and they accept deliver of it, which they do not guarantee. Sending the item back and forth will cause significant delay, especially as it is cross border. The ************************ details that when the wrong item is sent, it is the responsibility of the company to either cancel the order or ship out the ordered item right away. The item sent in error is to be considered a gift. I have explained that I was willing to return the item sent in error as a gesture of goodwill, however the company is obligated to send me the item that I ordered post haste.

  Business response

  05/01/2023

  Hello,

  Hope this email finds you well.

  We are sorry we took long to answer, we did not have the code to access the complain due to issues with our email.

  We have attached all email conversations with the client where you can see they were all answered in a timely. manner, she never said anything about the product we sent in error being damaged. The customer was offered plenty of options.

  1- She was offered to keep the product we sent in error and we would refund her the price difference since the one she bought was more expensive.

  2- She was offered an exchange, we offered to send her a prepaid return label so she can send the unit back for an exchange, we offered to add insurance to the package and everything. We also offered to send her the correct product once we  received the one we sent in error. All of this information is available via our website. Here is the link where all of our policies are explained. The customer checked a box before checking out where she agreed that she had read and understood the policies.

  Here is the link where you can confirm this information:

  *********************************************************

  If you read the attachments of all of our email conversations, you can verify that we did offer her plenty of solutions, we even offered her a refund. She was already issued the refund. You can also confirm this via the email conversation

  The customer said she was going to keep the product and not return it, we explained to her that if she did that we could  not issue the refund. In order for ** to issue the refund, we needed her to return the product as every other business does.

  All of her emails were answered on a timely manner, we offered her plenty of options. As you can see the information she is giving you guys is incorrect.

  We apologize for the delay in the response. Is there any way that you could possibly reopen the case to help us out? Please let us know what other information is needed from us. 

  We are willing to comply with anything you guys need.

   

   

   

   

   

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩