ComplaintsforFJ American Export LLC
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Complaint Details
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Initial Complaint
11/04/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I use this company to be able to send cloth, food, medicine, etc to my father in Venezuela. In my last shipping they lost my box and after 3 weeks of looking they were able to find it. Because of the inconvenience of my family to wait for important medicine they credit me $100 in my next shipment. After sending my next shipment I got a new bill of $101, I ask to please fix my amount because I had a $100 credit. Unfortunately they did not have any record about this credit and they informed me that the credit would be $25, I asked to please speak to a supervisor. After 2 more days I got another call that they remember(did not have in writing) that future credit was going to be 50% of my last shipment ($45). At this point I decided not to keep fighting with them and just submit a complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.